Experience

Fairmont Nile City

• Egypt
• Hospitality
• 100 - 200 Employee

• Sales Manager - Corporate

  • May 2015 - Present

• Assistant Sales Manager - Corporate

  • Nov 2013 - May 2015

• Executive Sales Corporate

  • Oct 2012 - Nov 2013



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Receptionist

  • Oct 2011 - May 2012

   Communicated with the guests and different travel agencies over the phone and by email beside the face-to-face communication.  Conducted all kinds of required reservations for the guests.  Enriched my multi-tasking and problem solving skills while dealing with the guests to ensure their satisfaction.  Maintained a high quality service environment to the tourists while working under pressure.  Enhanced my time managing skills due to the different shifts I have per week.  Active in the up selling and ambassador enrollment programs. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Food and Beverage Department

  • Feb 2010 - Mar 2010

   Learnt the basis of the food and beverage department services and standards.  Built good communication skills with the tourists while serving them their desired beverages.  Learnt the basis of the food and beverage department services and standards.  Built good communication skills with the tourists while serving them their desired beverages.



sheraton cairo hotel

• Guest Relation

  • Jun 2009 - Jul 2009

   Dealt with V.I.P guests while maintaining a high quality service environment.  Escorting upon V.I.P arrivals.  Courtesy calls to the V.I.P guests’ rooms upon their arrival.  Room inspection to assure a good service quality.  Dealt with V.I.P guests while maintaining a high quality service environment.  Escorting upon V.I.P arrivals.  Courtesy calls to the V.I.P guests’ rooms upon their arrival.  Room inspection to assure a good service quality.