Software Support Engineer III

• Apr 2011 - Present

Perform quality control procedures on client data for regulatory compliance. Manage Laserfiche System installation, upgrade and migration projects for clients ranging from state governments, Financial Brokers to International banks. Handling all Laserfiche web server and web product related high level issues including Kerberos and windows authentication problem areas. Mentoring and assisting Software Support Engineer Tier 1s with technical inquiries. Troubleshooting and resolution of cases escalated from Tier 1. Maintenance of the Cities Digital Online Backup Services and D3P disc creation. Software Support Engineer and Internal Systems Manager, January 2014 - December 2014 Performed the functions of the Software Support Engineer. Managed, administered and performed regular maintenance to Cities Digital’s internal workstations, servers and hosted machines for our Clients. Performed troubleshooting and timely resolution of all internal network and systems issues. Management, monitoring and maintenance of the Cities Digital Online Backup System. Show less

Content Entry Specialist

• Oct 2010 - Oct 2010

Built content via existing templates using Microsoft's Sharepoint 2010 Helped to set-up product catalog definitions, data and relationships in Commerce Server. This included storing digital assets in SharePoint and linking them back to the Commerce Server catalog Built content via existing templates using Microsoft's Sharepoint 2010 Helped to set-up product catalog definitions, data and relationships in Commerce Server. This included storing digital assets in SharePoint and linking them back to the Commerce Server catalog

NCC Help Desk Technician Level 1.0

• May 2008 - Sep 2009

Provide support for Video services and Internet connections via telephone. Troubleshoot, diagnose and document resolutions to DSL Internet-related devices (PCs, DSL Modems, Routers, Switches, IPTV, etc.). Create, respond, escalate and track outstanding tickets working directly with Tier II and Field support Technicians to ensure Clients issues are resolved promptly. Provide support for email account set-up and configurations, password resets and application clients including Microsoft Outlook, Thunderbird and Windows Mail. Document all technical issues and highlight steps taken to remedy the issue. Provide notification of network outages and schedule emergency maintenance. Show less

PC Support Student Assistant

• Oct 2006 - May 2007

I provided functional and technical support, troubleshooting, diagnosing and resolution of hardware and software problems, including desktops, laptops, PDAs, Printers, LAN and remote systems. Deployed new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Replace Computer hardware components including power supplies, motherboards, etc. I provided functional and technical support, troubleshooting, diagnosing and resolution of hardware and software problems, including desktops, laptops, PDAs, Printers, LAN and remote systems. Deployed new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Replace Computer hardware components including power supplies, motherboards, etc.

Technician - Earth Station

• 2001 - 2002