Karim Bassiouny
Director, BPO Partnerships at Kore.ai- Claim this Profile
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Bio
🧿Marina Netto Campos
I interacted with Karim virtually for years when he was in Business Development at Teleperformance in Egypt and the Middle East. Karim was an early adopter of a new project I launched, as he saw an opportunity to bring value to clients and prospects by embracing CX research. He avidly read our materials and engaged with my team to implement an innovative approach to client relationships and hunting. When interacting via email with Karim, I could tell he was a team player and was transparent in communicating deadlines/targets/tasks. Upon meeting him personally, I could add that he was a great presenter and managed the client relationship well. He has good technical skills and emotional intelligence. He is a true citizen of the world, having worked with global clients in the Middle East, Silicon Valley, Europe, and across the USA. He is a valuable asset and a great team player.
Eric Shaver
It was my pleasure to work alongside Karim on some of the most challenging and rewarding projects. Karim was always there to provide clarity and direction in situations where there was uncertainty or a lack of vision. He's a very tuned in leader and the one thing I admired about him was his ability to pick up and catch up without hesitation. A legit teammate!
🧿Marina Netto Campos
I interacted with Karim virtually for years when he was in Business Development at Teleperformance in Egypt and the Middle East. Karim was an early adopter of a new project I launched, as he saw an opportunity to bring value to clients and prospects by embracing CX research. He avidly read our materials and engaged with my team to implement an innovative approach to client relationships and hunting. When interacting via email with Karim, I could tell he was a team player and was transparent in communicating deadlines/targets/tasks. Upon meeting him personally, I could add that he was a great presenter and managed the client relationship well. He has good technical skills and emotional intelligence. He is a true citizen of the world, having worked with global clients in the Middle East, Silicon Valley, Europe, and across the USA. He is a valuable asset and a great team player.
Eric Shaver
It was my pleasure to work alongside Karim on some of the most challenging and rewarding projects. Karim was always there to provide clarity and direction in situations where there was uncertainty or a lack of vision. He's a very tuned in leader and the one thing I admired about him was his ability to pick up and catch up without hesitation. A legit teammate!
🧿Marina Netto Campos
I interacted with Karim virtually for years when he was in Business Development at Teleperformance in Egypt and the Middle East. Karim was an early adopter of a new project I launched, as he saw an opportunity to bring value to clients and prospects by embracing CX research. He avidly read our materials and engaged with my team to implement an innovative approach to client relationships and hunting. When interacting via email with Karim, I could tell he was a team player and was transparent in communicating deadlines/targets/tasks. Upon meeting him personally, I could add that he was a great presenter and managed the client relationship well. He has good technical skills and emotional intelligence. He is a true citizen of the world, having worked with global clients in the Middle East, Silicon Valley, Europe, and across the USA. He is a valuable asset and a great team player.
Eric Shaver
It was my pleasure to work alongside Karim on some of the most challenging and rewarding projects. Karim was always there to provide clarity and direction in situations where there was uncertainty or a lack of vision. He's a very tuned in leader and the one thing I admired about him was his ability to pick up and catch up without hesitation. A legit teammate!
🧿Marina Netto Campos
I interacted with Karim virtually for years when he was in Business Development at Teleperformance in Egypt and the Middle East. Karim was an early adopter of a new project I launched, as he saw an opportunity to bring value to clients and prospects by embracing CX research. He avidly read our materials and engaged with my team to implement an innovative approach to client relationships and hunting. When interacting via email with Karim, I could tell he was a team player and was transparent in communicating deadlines/targets/tasks. Upon meeting him personally, I could add that he was a great presenter and managed the client relationship well. He has good technical skills and emotional intelligence. He is a true citizen of the world, having worked with global clients in the Middle East, Silicon Valley, Europe, and across the USA. He is a valuable asset and a great team player.
Eric Shaver
It was my pleasure to work alongside Karim on some of the most challenging and rewarding projects. Karim was always there to provide clarity and direction in situations where there was uncertainty or a lack of vision. He's a very tuned in leader and the one thing I admired about him was his ability to pick up and catch up without hesitation. A legit teammate!
Credentials
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Conversational Cloud - Explorer
LivePersonNov, 2021- Nov, 2024 -
LivePerson AI Native
LivePersonNov, 2021- Nov, 2024 -
Social Selling Mastery
Sales for Life
Experience
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Kore.ai
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United States
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Software Development
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700 & Above Employee
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Director, BPO Partnerships
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Jan 2023 - Present
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LivePerson
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United States
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Software Development
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700 & Above Employee
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Customer Success Director
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Mar 2022 - Sep 2022
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Client Partner
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Nov 2021 - Mar 2022
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Vice President Of Business Development - EMEA Solutions
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Jan 2019 - Apr 2020
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Vice President Of Business Development
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Jan 2016 - Jul 2018
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Business Development Manager
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May 2013 - Dec 2015
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Account Manager
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Jun 2012 - Apr 2013
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Cisco
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United States
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Software Development
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700 & Above Employee
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Virtual Partner Account Manager
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Jun 2010 - May 2012
• Owning overall business relationship • Building partner trust and retaining loyalty • Accelerating sales growth • Driving partner profitability • Optimizing customer satisfaction • Partner advocacy • Owning overall business relationship • Building partner trust and retaining loyalty • Accelerating sales growth • Driving partner profitability • Optimizing customer satisfaction • Partner advocacy
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Sales Center Supervisor
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Jul 2005 - Jun 2010
• Planning and implementing the strategy and target for MENA region. • Preparing covered accounts quarterly. • Monitoring and evaluating the operation. • Negotiating chances of cooperation with other parties involved in the sales process. • Leading and managing sales center staff. (8 Account specialists) • Planning and implementing the strategy and target for MENA region. • Preparing covered accounts quarterly. • Monitoring and evaluating the operation. • Negotiating chances of cooperation with other parties involved in the sales process. • Leading and managing sales center staff. (8 Account specialists)
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Raya CX
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Egypt
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Customer Service
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Dec 2004 - Jun 2005
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Telesales Representative
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Oct 2004 - Dec 2004
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Customer Service Representative
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Aug 2003 - Sep 2004
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Education
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Amideast
PMP -
Helwan University Cairo
Production Engineering
Community
