Director of Sales and Operations

• Jun 2021 - Present

Head Of Operations

• Jul 2020 - May 2021

• Managing a portfolio worth 3 Billion Dirhams - 1200 Units in all aspects; Sales, Residential & Commercial leasing, Property management, and FM.[ The Ritz Carlton DIFC, Crowne Plaza SZR, Limestone House, Binghatti DSO, Binghatti Diamonds, Bldg 47 DHCC, City Walk Apt, Jumeirah Villas, and Al Manal Tower SZR] • Develop SOP’s that correlate with Group strategy, and implement operational strategies that adapt with the Covid Pandemic to increase portfolio revenue streams.• Implemented a new leasing strategy in residential buildings that resulted in a higher occupancy rate with outside the box USPs.• Financial management and oversee rent collection. Ensure that procedures for problematic cases (expired, bounced, legal, police cases, Rent Dispute) are carried out effectively and efficiently within the specified time frame without delay.• Oversee Cashflow, Budget allocations, and forecast of the department.• Meeting with Hotels GM’s and HVC to maintain the business relationship and achieve prior set goals.• Attracting high-end F&B Brands within the group’s commercial portfolio. Show less

Portfolio Manager

• Jul 2020 - Nov 2020

International Sales Manager

• Jan 2017 - May 2020

Trafalgar Properties excels at simplifying the land acquisition, UK and UAE Properties process enabling private investors to take advantage of significant potential returns from this broadly desirable commodity by investing in the UK / UAE. • Manage sales of UK land, UK residential properties, and Dubai Residential Properties. • Strategically explored and opened new markets in GCC “Bahrain and Eastern Saudia” • Manage a high-performing team of sales executives to enable employee-driven generation of new business with a focus on building long-term, value-based customer solutions. • Achieved top performance of 37% in gross sales by closing 65 deals/team and strategically locating new markets. • Trained a sales team by structuring a special training program in Q2 that increased productivity by 70% and earned the "Best performing team 2019" award by the end of Q4. • Responsible for managing the sales process and cycle for large-scale properties and projects in the UK and UAE by generating sales leads, negotiating contract terms and conditions, and closing sales lead. • Achieve peak daily of several territories by motivating team growth via training programs and incentives. • Collaborate with leadership to develop the annual sales plan, assign targets and set KPIs for sales teams to exceed corporate objectives and forecasts. Show less

Sr. Property Consultant

• Nov 2015 - Jan 2017

Raine & Horne Dubai is an innovative, dynamic & fast moving Real Estate Company recently launched in Dubai. With over 130 years in the Australian & International markets it was imperative for this family own company to enter the Dubai market. • Recognized as a top seller; Succeeded in closing the most deals in Q3 and Q4 for the entire company by identifying market opportunities to support 100s of clients to buy, sell and rent properties. • Promote, price, and negotiate the price and sales terms of 40+ properties worth AED 35M+ in sales volume. • Leveraged marketing techniques by researching target audiences to advertise and promote properties via open houses, listing services, and online branding. • Partnered with clients with keen attention to their individual desires and needs to find a property match. Show less

Senior Cabin Crew

• Sep 2012 - Oct 2015

• Demonstrated ability to pass a competitive hiring process. • Maintained excellent client service to build a positive rapport with high value customers in Business and First Class though meaningful interactions catered to individual needs and an acute attention to detail. • Effectively collaborate with colleagues with 150+ different nationalities and diverse customers to advance teams’ ability to broaden cultural awareness and adapt to new environments. • Coached newly trained cabin crew members to enable staff to best embody company brand and values during long-range flights with hundreds of passengers to tend to. Show less

VDA Representitive & Social Media Specialist

• Dec 2010 - Aug 2012

• Innovated different ways to boost the customer experience and applied these business plans to a standardized approach for all customer service representatives. • Selected to serve as an Interim Social Media Specialist; Grew social media presence by 1M+ Facebook followers, which dominated telecommunications companies in the MENA region. • Earned Customer Care Hero from the CEO by demonstrating a commitment to the company by being the only employee willing to work during the revolution to help rescue others. • Responded to premium and platinum customer needs including day-to-day requests for event planning, booking tickets, resolving technical issues, and addressing complex concerns. • Awarded employee of the month twice for going above and beyond company expectations. Show less