Experience

Grosvenor Casino

• United Kingdom
• Gambling Facilities and Casinos
• 100 - 200 Employee

• VIP Customer Relations Manager

  • Jun 2022 - Present

  Manage the HVC database, identify lapsed and declining guests, and develop appropriate initiatives to re - engage guests. • Create a calendar of compelling reasons to visit that will be valued by the high-value customer base in the venue. Build close relationships with theexternal HVC marketing team & other London venues, to create an events schedule that is non-conflicting with other marketing activities• Ensure that relevant cultural events are celebrated and acknowledged, such as Chinese New Year, Eid Al Fitr and Christmas either through personal contact or relevant on-property initiatives• Ensure a high level of awareness of all marketing initiatives throughout the venue, to ensure ownership and effective delivery through the relevantdepartments.• Develop third party partnerships to support with the delivery of engaging events and reasons to visit.• Ensure that customer hosting teams are delivering on attendance to events and have the relevant tools to contact customers.

• VIP Customer service host

  • Jul 2021 - Jun 2022

• (EGH) Electronic Gaming Host

  • Aug 2020 - Jul 2021

• Receptionist

  • Jul 2018 - Aug 2020



Coral Diving

• Dive Instructor

  • 2008 - 2013

  (2008-3/2011) Support Staff/Snorkelling guide Equipment& compressor management; Equipment maintenance and repairs;Management and support during boat trips;Guiding snorkelers (3/2011-9/2012) Divemaster Guiding divers and snorkelers;Main guide during boat trips with responsibility for all activities and planning; Experience of handling single and multiple engine boats; Pool based try dives; Shore based sales (9/2012-7/2013) Open Water Scuba Instructor In addition to Divemaster duties: Running resort courses (pool, shore & boat); Running refresher courses; Open water introduction dives • No. Dives:1000+ dives • No. of Certs:26 (including OW, AOW, JOW, JSD, SD) • Dive areas: o Dahab incuding Blue Hole o Sharm el Sheikh including Tiran Island, Ras Mohamed, Thistlegorm