Experience

Misr Capital S.A.E

• Egypt
• Investment Banking
• 1 - 100 Employee

• Senior Business System Analyst

  • Jan 2021 - Present

  Job Description An IT BSA is a person in a job role that represents IT (information technology) to the business. The IT BSA is primarily responsible for the strategic implementation of new technology solutions that improve business efficiency while meeting corporate business goals.BSAs understand business strategy and can identify technologies that will improve and enhance an organization’s business goals.Responsibilities • The primary responsibility of the corporate technology liaison is to represent the needs of a company's business personnel to technical planning groups in IT, and, likewise, to represent the needs of IT to the business customers• A secondary responsibility of the liaison involves managing relationships to keep communication channels open between business personnel and IT staff members• Uses defined or documented processes to collect and define requirements from businesses or functional areas.• Works with users and peers on planning, implementing, and supporting new or existing applications. Uses knowledge of business needs to provide design support to software and application development teams.• Participates in process improvement reviews and summarizes business issues and client feedback for team's review.• Assists with training of users on new or enhanced applications and/or systems.• Supports testing of new or enhanced applications and/or systems. Tasks include case development, requirement traceability analysis, test preparation, script writing, and functional test execution.• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge• works with business partners across multiple business functions to align technology solutions with business strategies• requiring design or integration of technical solutions that may cross multiple functions of the business• Responsible for the collection, analysis, design, and documentation of functional requirements. Show less

• IT Systems Administration section head

  • May 2020 - Present

  • Running regular checks on network and data security• Identifying and acting on opportunities to improve and update software and systems• Developing and implementing IT policy and best practice guides for the organisation• Designing training programs and workshops for staff• Conducting regular system audits• Running and sharing regular operation system reports with senior staff• Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations and outages• Managing and reporting on allocation of IT budget• Providing direction for IT team members• Identifying opportunities for team training and skills advancement Show less



Amer Group

• Egypt
• Real Estate
• 700 & Above Employee

• IT system Admin Lead

  • Sep 2015 - Apr 2020

  • Handling troubles shooting Servers Hardware and Software • Installing and management windows Server rolls and Features, Active directory, DHCP, DNS etc. • Building and managing Microsoft Exchange Server. • Auditing Symantec Backup Exec perform daily backup operations and restoration if required. • Installing, supporting and maintaining new server hardware and software infrastructure. • Support desktop applications especially MS Outlook. • Troubleshooting network problems. • Ensuring the most cost-effective and efficient use of servers. • Controlling internet usage and web filtering using Fortinet firewall box. • Troubleshoot problems reported by users in desktops, laptops, printers, scanners, and IP phone. • Searching new IT software, hardware and getting what’ll be useful for the company to apply • Managing and operating Microsoft O365 Show less



GAC Group

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• IT Specialist

  • Jan 2011 - Aug 2015

  • Handling troubles shooting Network, Servers and PCs • Searching new IT software, hardware and getting what’ll be useful for the company to apply • Providing colleagues with useful programs that helps them in achieving their work effectively • IT purchasing • Installing new PCs, Printers, Scanners, Network equipment • Handling troubles shooting all over GAC Egypt branches either remotely or by traveling to handle the problems at their place • Keep the company hardware in a good performance • Manage Active directory, DHCP, DNS. • Manage Symantec Backup Exec, Perform daily backup operations and restoration if required. • Manage Virtualization using ESXi. • Installing, supporting and maintaining new server hardware and so tware infrastructure. • Troubleshoot problems reported by users in desktops, laptops, printers, scanners, and Avaya IP phone. • Support desktop applications especially MS Outlook. • Troubleshooting network problems. • Monitoring network usage • Ensuring the most cost-effective and efficient use of servers • Planning and implementing future IT developments and undertaking project work. • Monitoring the use of the web by employees. Show less



Best Top Systems For Integrated Solutions

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Consultant

  • Sep 2009 - Dec 2010

  • Installing and configure company products software • Implementing products at client’s side • Troubleshooting all of the products • DB admin • Tester (testing new features and bugs correction after developers) • Crystal Report Designer • Installing and configure company products software • Implementing products at client’s side • Troubleshooting all of the products • DB admin • Tester (testing new features and bugs correction after developers) • Crystal Report Designer