Experience

VIP Community Services

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Network Performance Administration

  • Jun 2023 - Present



Acacia Network

• United States
• Non-profit Organization Management
• 500 - 600 Employee

• Quality Improvement Coordinator

  • Jun 2022 - Jun 2023

  Performance Monitoring: Develop and maintain comprehensive systems for monitoring and evaluating the quality of care and services provided at Acacia Residential Programs. This includes conducting regular audits, reviewing processes, and analyzing performance data.Data Analysis: Utilize data analytics and other relevant tools to identify trends, patterns, and areas for improvement. Translate data insights into actionable strategies to enhance service delivery and patient-centered care.Continuous Improvement Initiatives: Lead and collaborate with multidisciplinary teams to develop and implement continuous improvement plans, focusing on streamlining processes and optimizing the delivery of care.Regulatory Compliance: Ensure that Acacia Residential Programs remain in compliance with all relevant regulations, accreditation standards, and best practices in the healthcare industry.Training and Education: Provide training and educational sessions to staff members on quality improvement methodologies, data collection, and best practices to cultivate a culture of continuous learning and improvement.Root Cause Analysis: Conduct thorough root cause analyses to identify the underlying factors contributing to any adverse events or performance challenges. Develop corrective action plans to prevent recurrence.Patient Satisfaction: Work collaboratively with patient experience teams to gather and assess patient feedback, incorporating it into quality improvement initiatives to enhance patient satisfaction and engagement.Reporting and Communication: Prepare regular reports on quality indicators, performance metrics, and improvement progress. Present findings to leadership and key stakeholders, facilitating transparent communication. Show less

• Administration

  • Nov 2019 - Jun 2022

  Administrative Support: Provide comprehensive administrative support to the management team, including scheduling meetings, managing calendars, and handling correspondence.Document Management: Organize and maintain documents, records, and files in both electronic and physical formats. Ensure confidentiality and accuracy of sensitive information.Communication Liaison: Serve as a liaison between internal teams and external stakeholders, managing incoming inquiries and requests with professionalism and efficiency.Event Coordination: Assist in the planning and execution of events, workshops, and meetings, ensuring smooth logistics and a positive experience for participants.Data Entry and Reporting: Accurately enter data into various systems and generate reports as needed, supporting data-driven decision-making.Project Support: Collaborate with teams on special projects, providing administrative assistance, research, and coordination to ensure successful project outcomes.Client Interaction: Greet visitors and clients with a warm and welcoming demeanor, ensuring a positive first impression of Acacia Network. Show less

• Executive Secretary

  • Sep 2018 - Nov 2019



ALEX AND ANI

• United States
• Retail
• 300 - 400 Employee

• Social Media Ambassador

  • Oct 2017 - Sep 2018