Experience

Unifocus

• United States
• Software Development
• 1 - 100 Employee

• VP - Product Management

  • Dec 2022 - Present

  Responsible for Unifocus' global product organization, strategy, and executing on a unified product roadmap, driving the success of the company's products by ensuring that they are aligned with customer needs and market trends, and that they are developed and delivered efficiently and effectively. The encompasses: * Partnering with Engineering and the organization to execute on product roadmap and drive feature innovation, platform capabilities, integrations, and unified design Identify new service opportunities based on research, industry trends and best practices, driving innovation. * Leading and mentoring a global team of Product Managers to identify, define and roll out new products to unlock revenue opportunities, improve product experience, and innovate the Unifocus platform to expand our market leadership and long-term growth * Working closely with Sales, Marketing, Engineering and Client Success stakeholders to drive customer acquisition, upsell, engagement, improve retention, understand product usage, and forecast, estimate, and measure product utilization. Show less



Chief

• Indonesia
• Consumer Services
• 1 - 100 Employee

• Chief

  • Jun 2022 - Present

  Chief is a private network designed specifically for women leaders to strengthen their leadership experience, cross-pollinate power across industries, and effect change from the top-down. Chief was founded to drive women forward into positions of influence — and keep them there. At the current rate of change, it will take over 200 years for women to reach parity in business. We’re not waiting eight generations. Chief is a private network designed specifically for women leaders to strengthen their leadership experience, cross-pollinate power across industries, and effect change from the top-down. Chief was founded to drive women forward into positions of influence — and keep them there. At the current rate of change, it will take over 200 years for women to reach parity in business. We’re not waiting eight generations.



WebPT

• United States
• Software Development
• 500 - 600 Employee

• Vice President, Product Management

  • Sep 2019 - Nov 2022

  Accountable for our portfolio’s platform and harmonization capabilities across brands, leading our common services, interoperability, analytics, RPA, and patient outcomes strategies and roadmap, including leading integration MIPS and QCDR strategy post acquisition. Responsible for reimagining the organization's roles and operations that scale in both portfolio and roadmap velocity, elevate individuals and open career pathways, and improve our scrum teams’ success and operational readiness – all in support of providing end-to-end business SaaS solutions for our individual clinic through multi-location, enterprise customers providing rehab therapy. Lead a 20+ person Product Operations team that includes our product owners, product operations, RPA, BI and data analysts, and clinical experts. Our team’s focus is on transforming ideas and collaborating with engineering and design to create, release and support solutions, delivering capabilities with high frequency identifying RPA opportunities and their implementation, maintaining currency on industry regulations and incorporating changes, and tracking and driving feature adoption and our product organization’s key metrics and north stars. Even though staffing increased 3x, reduced staffing investment by increasing product : engineering team ratios and creating career opportunities through entry-level positions that transformed individuals with minimal to no product experience, into high impact team members within six months. The latter achieved through effective coaching, institutionalized practices and knowledge sharing. Transformed our approach, creating action-driven, decision-making forums, with an emphasis on what is important (W.I.N.) now and clear identification and team ownership for success metrics. Our organization’s eNPS remains at 9+. Active member of our DEI (diversity, equity, and inclusion) council and an ERG (employee resource group) leader, providing educational and mentorship opportunities. Show less



IBM Watson Health Care

• Watson Health - Offering Management Lead

  • Jun 2016 - Sep 2019

  Transitioned from our population health unit to our GHHS unit, focused on the delivery and growth of our next generation care management solutions, expanding into multiple U.S. and international markets, and becoming IBM’s first SaaS, HIPAA offering on the IBM Cloud, as well as the centerpiece for key partnerships and supported population health, specialty and drug courts, integrated care, payer, foster care age-out, and long term community care market needs. Led the first augmented intelligence implementation utilizing Watson NLP technologies and learning algorithms focused on improving productivity and knowledge sharing, and the first to incorporate Watson within a HIPAA, SaaS offering. Led IBM research programs with team members around the world focused on behavioral, engagement, and medication adherence insights and surfaced suggestions to improve population engagement and outcomes. All aforementioned led to publications, including receiving the AMIA 2018 Distinguished Paper Award. Evaluated international market, assessing European, South American, and Asia-Pacific opportunities. Established leads, potential clients and partners in Japan and Brazil as well as the business cases based on channel opportunities. Collaborated to secure opportunities and the infrastructure necessary for a non-U.S. Watson Health offering. Worked with customers, sales, engineering and DesignThink team members around the world to understand pain points, design options, gain feedback, and deliver solutions that met evolving regulatory, localization, incentive and certification program requirements, and addressed the increasingly complex issues with whole person care and extended care team collaboration. A key challenge was creating solutions that handled big data for point-of-care needs, minimized duplicity, presented information in a consumable format, but also a single solution supporting different markets, users with different skills, education, and language needs. Show less



Phytel Inc

• United States
• Technology, Information and Internet

• Manager, Product Business Analysts and Education

  • Mar 2012 - Jun 2016

  Led the evolution of Phytel Engage, a new solution providing high-touch care management, closing a critical gap in our population health management solution and of key interest to IBM. Collaborated with client development partners to understand and establish strategy and priorities, translating into epics and stories to deliver a care management and associated outcome and value reporting solution. Our agile, client-centric process resulted in our first client utilizing the solution within six months, with releases every few weeks to address functional priorities, scalability, and performance. Solution allowed care team organizations to improve efficiencies by 25% and support patients in meeting program goals and reduce readmissions. Developed implementation and support processes, education materials, and configuration tools to provide self-service assistance and minimize support investment.Phytel representative, working with the IBM Integration Team, to lead the transition product categorization and pricing efforts; subject matter expert and focal point for leading IBM’s product branding efforts and the merging of common functionality.Initiated and evolved our software product education to provide ongoing self-service client educational resources which improved overall customer satisfaction, addressing their educational needs when they required at no cost. Mentored business analysts to improve epic and story criteria and incorporated usability testing feedback to confirm designs.Managed our Atlassian product installations and utilized functionality to gain adoption, improving operational efficiencies and meet team process and ISO certification requirements.Provided strategic direction for our QA team, focused on addressing roadblocks, resources and tools necessary to improve productivity, automation, and continuous integration efforts, reducing testing and reporting inefficiencies. Show less

• Sr. Business Analyst and Process Consultant

  • Aug 2011 - Mar 2012

  Established requirements and associated processes to support client’s agile methodology needs as well as work effectively with multiple offshore teams.Developed a product style guide, identifying standards for layouts, images, controls, charts, and formats and instrumental in creating a common user experience and minimizing testing.Collaborated with product owners to develop user interface designs, wireframes, and requirements necessary to support 2-week onshore and offshore software development sprints and meet monthly release schedules. Development included net-new product modules, Phytel Insight and Phytel Transition, as well as delivering the ability for the support and services team members to manage customer protocol overrides instead of consuming the developers’ time for such requests. Effort included refactoring of existing features to align with the new product standards and provide a consistent user experience.Coordinated three offshore engineering teams to ensure resource alignment, priorities, and product requirements were complete and understood, resolving questions and issues with the client. Assisted with acceptance testing, client communications and education. Show less



Orange Leap

• United States
• Fundraising
• 1 - 100 Employee

• Director, Product Management & Operations

  • Oct 2008 - Aug 2011

  In addition to supporting our on-premise solution, developed and introduced a new multi-tenant SaaS constituent management offering that included a robust reporting solution, payment integration, self-service import capabilities, and form widgets that customers could incorporate into their websites integrate their constituent management system. Utilizing JIRA and Confluence, implemented and administered solutions to o improve our issue and task tracking systems, documentation, and workflows to ensure consistency and improve coverage. o expose appropriate wiki documentation to our customers, allowing access to current and accurate documentation; utilized forms and templates to improve reusability. o improve ease of time tracking and reporting which was a critical input to our utilization and backlog metrics. Managed overall wage and operational budgets, making adjustments to support KPIs in a tight economy and constricting market. Collaborated with customers and prospects to identify needs, use cases, priorities, and create solutions, evolving the offering to improve competitiveness in a crowded market. Developed and improved our quality assurance strategy that encompassed feature, baseline, upgrade, performance, security, and rollback testing, resulting in releases with minimal issues. Utilized our wiki to manage our end user and administrative content, as well as permissioning so both our team and customers accessed the same documentation, minimizing maintenance and providing access and transparency for customers to have insight into upcoming plans. Developed new feature/functionality and business rules utilizing our extensibility model and incorporated into modules that could be toggled on or off, depending on customer purchases. Created the tooling and data validation processes to improve the onboarding and upgrade experience and quality. Show less



Clearview Staffing Software

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Apr 2008 - Oct 2008

  Assessed existing engineering operations, providing risks associated with existing practices and recommendations for improving the organizational structure, quality assurance methodologies, environment management, and organization, and engineering operational, issue tracking and code management processes. Implemented a release management process that formalized maintenance, service pack, and feature releases, allowing for issues and enhancements to be organized within defined time periods and improving our abilities to set customer expectations appropriately. Implemented requirement processes and documentation to formalize and gain agreement on release requirements as well as identify what requirements were to be externally communicated. Implemented formal product release notes in order to communicate functionality changes, how to utilize new functionality, and production issues resolved. Implemented Subversion, allowing for multiple branch management given the number of unique code bases required to be supported and the release pace. Implemented a new issue tracking process utilizing the organization’s existing tool, Gemini. Improvements allowed project managers, implementation managers, and technical support analysts the ability to know what issues were being resolved, when they were to be resolved, and when to notify customers upon resolution. The process clearly improved the documentation of what was done to change the issues’ status as well as clearly defined priority levels, allowing the developers and QA analysts the ability to prioritize their queue. Created a configuration management position responsible for managing the code deployments; the new issue tracking process allowed the configuration manager to easily identify what code was approved to be deployed and where it needed to be deployed. Show less



DataCert

• IT Services and IT Consulting

• Product Manager

  • May 2007 - Apr 2008

  DataCert acquired Corprasoft in May, 2007 Researched industry and competitors, and worked with sales, existing customers, and prospects in assessing product gaps as well as identified features and functionality required to close those gaps and improve our competitive edge, supporting our company’s profitability and growth. Identified and developed the detailed requirements for all engineering projects. Worked with the customers and internal managers to understand their needs and expectations, transferring those needs to testable requirements, and worked with development to design the appropriate solution(s). Utilized the XP planning and SCRUM methodology for developing stories, spikes, tasks, and tests in order to identify and decompose requirements into 2-week iterations in an effort to identify and manage schedule, scope and risks, as well as ensure tasks and tests are aligned with the overall project requirements. Show less



Corprasoft

• Software Development
• 1 - 100 Employee

• Product and QA Manager

  • May 2004 - May 2007

  The Product Management responsibilities outlined within the DataCert profile. The following outlines the QA Management responsibilities: Managed the quality assurance, release management, documentation, and end-user training efforts for an in-house legal department software application. The Product Management responsibilities outlined within the DataCert profile. The following outlines the QA Management responsibilities: Managed the quality assurance, release management, documentation, and end-user training efforts for an in-house legal department software application.



T-Mobile HotSpot

• Germany
• Restaurants

• QA Manager

  • Oct 2003 - May 2004

  Contract ended at project conclusion. Responsible for all aspects of quality and documentation in the development of T-Mobile HotSpot Division’s web applications, client products, financial and marketing reports, internal back-office tools, hardware, and billing processes. Managed the testing of our upgrade effort which included the upgrade of our billing system, all peripheral tools, hardware, operating system, database, application server, Crystal, and new code architecture. Release was completed on schedule and met our quality criteria. Evaluated, recommended, and managed a third-party engagement to test and evaluate the viability of an internal software application. Evaluated defect management and automated testing tool vendors based upon defined assessment criteria; provided recommendation and roadmap for implementing Rational’s ClearQuest defect management system and Mercury’s LoadRunner and QuickTest automation tools. Show less



Corprasoft, Inc.

• Software Development
• 1 - 100 Employee

• QA Consultant

  • Jul 2002 - Oct 2003

  Assessed existing quality assurance and documentation processes, providing recommendations for improvement as well as acknowledgement of existing good practices. Provided a plan for addressing the issues based upon value and within existing resource and cost constraints. Incorporated the utilization of a defect management system, test strategies and test plans, a test library that tracked test requirements and results, and management reports including key process indicators and an application readiness assessment. Implemented a configuration management and a testing environment strategy; evaluated automation tools and implemented an automation strategy that utilized Compuware’s QACenter suite. Support general release testing and communication needs. Show less



Compuware

• United States
• Software Development
• 700 & Above Employee

• Engineering Manager

  • Dec 1999 - Jun 2002

  Compuware acquired AutoTester and then closed the Dallas lab in June 2002. Managed the development, test, documentation, and release of a multi-tiered, browser-based, multi-platform software application that supported our company’s patented, customizable testing process methodology and integrated with the company’s existing automated testing tools, windows-based requirements management and defect-tracking tool. Application provided ability to manage a project’s requirements, test, defect, and report data as well as provided the traceability, suspect propagation, and reporting across all components in order to assess an application’s risk, progress, and release readiness. Provided subject matter expertise, developed the requirements and functional specifications, decomposed application requirements into test requirements for thorough test coverage, and reviewed and approved the project’s documentation. Show less



AutoTester

• United States
• Software Development

• Engineering Manager, Project Manager

  • Aug 1998 - Dec 1999

  AutoTester was acquired by Compuware Managed the successful development and release of a new product and service line to provide software quality solutions, focused on providing a patented, software testing methodology that was customizable for the client based on their requirements, priorities, and existing processes; both the process and product were of key interest to Compuware and primary reason for acquisition. The release was completed on schedule, within budget, and met the requirements. Managed the beta and general availability release of our automated stress, performance reporting, and automated SAP testing tools. Internal communications improved significantly through the introduction of communication plans and their execution, project meetings, and product readiness reviews. Show less



Texas Instruments

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Computer Engineering Manager

  • Aug 1997 - Aug 1998

  Directed a team of 20+ software engineers that developed and maintained information technology automation solutions for approximately 1250 semiconductor processing and metrology machines and 120 different IT applications within three company semiconductor fabs. Objectives for enhancing automation systems were to minimize scrap, reduce the cost per wafer, increase process yields, and reduce cycle time.Team worked with vendors as well as process, manufacturing, and equipment engineering to analyze needs, design, develop, install, and maintain new and existing automation systems which provided data capture, process recipe management and control, end-user interface and mainframe interface capabilities, as well as implemented and maintained equipment monitoring systems, advanced process control systems, automated material and reticle handling systems, and wafer level tracking and data analysis. Show less

• PeopleSoft Project Lead and Compensation Analyst

  • Aug 1993 - Aug 1997

  Promoted to the functional project manager, responsible for implementing PeopleSoft customizations necessary to manage the company's worldwide annual mass and non-periodic review compensation processes, variable compensation programs, and total compensation reporting.Developed and communicated the requirements, coordinated the testing efforts, participated in the test execution and results analysis efforts, and provided management reports and their assessment of the module’s release readiness, including test results, issues, and risks. Project scope included the conversion of mainframe compensation information, development of interfaces to other applications and legacy systems, and tight integrations with the PeopleSoft HR and Payroll modules. Project implemented in 12 months with less than 0.5% of the payroll records having to be reprocessed after the first annual compensation update of over 12,000 employee records. Show less

• Manufacturing Engineer

  • Aug 1987 - Aug 1993

  Responsible for new product implementations within the printed wiring board facility, creating and maintaining the manufacturing systems and cost accounts, and writing and supporting proposal negotiations.Managed the manufacturing systems and cost account conversions necessary to transition the facility from supporting a single, high-volume program to supporting multiple programs that consisted of eleven military customers – both high and low volume. Developed the manufacturing business processes required to make this transition and continue to support various quality specifications and maintain ISO9001 certification. Reviewed program manufacturing costs and provided recommendations regarding manufacturing budgets, forecasts, and rationale that supported program goals. Show less