Experience

TailWind Voice & Data

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • May 2022 - Present

• Provisioning Coordinator

  • Aug 2020 - Sep 2022



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Implementation Specialist

  • Aug 2017 - May 2020

  Manage 1000 plus orders. I work with other telecommunication companies to install DS1 and Broadband services all over including International Canada services. I also work with CenturyLink Project Managers and Customer Care Managers directly to ensure the customer needs are met. Setting realistic goals and timelines that guarantee customer satisfaction.

• Order Manager

  • Feb 2015 - Aug 2017

  Manage 500+ orders Submit Access Service Requests ( ASR's )Manage each order from start to finish Work with other LEC's to insure service is installed in a timely mannerMultitask between different systemsMicrosoft outlookExcelAttention to detail is a MUST



JD Finish Line

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jan 2013 - Nov 2015

  Worked 44+ hours weeklyManaged 40+ employees Including 3 assistant managers and 3 MIT'sManaged labor to hit weekly budgets Visual merchandising Managed day to day cash flowSet daily, achievable goalsMultitask Customer Service Hiring In charge of daily training Inventory control Loss preventionHR Managed daily emails

• Store Manager

  • Jan 2012 - Jan 2013

  Managed 20+ employees including 1 MIT 3 AM's

• Store Manager

  • Jul 2011 - Jan 2012

  Managed 10+ employees including 2 AM's

• Store Manager

  • Apr 2010 - Jul 2011

  Managed 10+ employees including 2 Assistant Managers

• Manager in Training

  • Sep 2008 - Apr 2010

• Assistant Manager

  • Jun 2005 - Sep 2008

  Started out as an assistant manager in Marion, Ohio transferred to Lakeland Square, Lakeland Florida and then to Polaris Mall, Columbus, Ohio.

• Sales Associate

  • Jan 2002 - Jun 2005

  Started working for Finish Line when I was 16 years old (sophomore in high school) all while active in many sports; basketball, volleyball, softball, track & cross county with a consistent 3.4 GPA