Experience

American Momentum Bank

• United States
• Banking
• 200 - 300 Employee

• Senior Teller

  • Aug 2020 - Present

  Monitor and maintain branch level of Vault cash Train new employees on Commercial Banking Process loan payments, advances, wires, transfers, and all other transactions as needed Main point of contact for all bank loan products, personal and business accounts Develop relationships and report with clientele Personal Banker duties to include open accounts, answer and direct phone calls and emails, upload documents, complete audits and end of month reports Monitor and maintain branch level of Vault cash Train new employees on Commercial Banking Process loan payments, advances, wires, transfers, and all other transactions as needed Main point of contact for all bank loan products, personal and business accounts Develop relationships and report with clientele Personal Banker duties to include open accounts, answer and direct phone calls and emails, upload documents, complete audits and end of month reports



Credit Human

• United States
• Financial Services
• 400 - 500 Employee

• Member Services Representative

  • Aug 2018 - Aug 2020

  Perform financial transactions such Credit Card or Loan Payments and Transfers Process multiple lines of loan applications, qualify and produce new accounts Analyze member needs and refer appropriate products such as loans, insurances, credit cards, balance transfers Obtain status updates from underwriting and funding, inform customer on required documents Cross sell related services based on member needs such as CD’s or IRA’s Perform financial transactions such Credit Card or Loan Payments and Transfers Process multiple lines of loan applications, qualify and produce new accounts Analyze member needs and refer appropriate products such as loans, insurances, credit cards, balance transfers Obtain status updates from underwriting and funding, inform customer on required documents Cross sell related services based on member needs such as CD’s or IRA’s



Piedmont Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Operations Supervisor

  • Nov 2016 - Oct 2017

  Directly managed flight operations Identified opportunities for improvement and implemented solutions Collaborated with senior leadership, coached and developed team Produced training classes and coaching sessions Directly managed flight operations Identified opportunities for improvement and implemented solutions Collaborated with senior leadership, coached and developed team Produced training classes and coaching sessions



Kohl's Department Stores

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2011 - Sep 2016

  Actively served as training resource for new hires, assistant to manager Facilitated weekly staff meetings, individual and group coaching sessions Produced team statistics to create accountability De-escalation through problem resolution Actively served as training resource for new hires, assistant to manager Facilitated weekly staff meetings, individual and group coaching sessions Produced team statistics to create accountability De-escalation through problem resolution



Nationwide

• Insurance
• 1 - 100 Employee

• Property/Casualty Representative Licensed Agent

  • Mar 2009 - Oct 2010

  Reviewed policies, created quotes, made changes as requested Collaborated with appropriate departments on the best policy level decisions Well versed in offering new products and services Reviewed policies, created quotes, made changes as requested Collaborated with appropriate departments on the best policy level decisions Well versed in offering new products and services