Experience

DLM Capital Group

• Nigeria
• Financial Services
• 1 - 100 Employee

• Board Member / Non Executive Director

  • Mar 2022 - Present



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Vice President, Cluster Head, Customer Solutions. Indian Ocean islands, East & West Africa

  • Jan 2022 - Present

• Vice President , Core Products, SSA

  • Aug 2019 - Mar 2022



Diamond Bank Plc

• Nigeria
• Financial Services
• 700 & Above Employee

• Country Head, Consumer Banking and Privilege (Wealth)

  • Mar 2018 - Aug 2019



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Group Head, Consumer banking

  • Apr 2019 - Jul 2019



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Head, Retail products and Digital Banking

  • Feb 2015 - Feb 2018

  Responsible for the retail liabilities, personal loans, mortgage, credit card, trade and working capital book

• Head, Personal and Preferred Banking, Nigeria

  • May 2013 - Feb 2015

  Responsible for formulating , aligning (with Group) and executing the country strategic agenda for Personal and Preferred Banking, with the purpose of maximizing growth, market share & profitability of the segments. Role entails taking ownership and providing leadership towards delivery of Segment contribution Distinctive customer value propositions Deepening of customer engagement through portfolio management Sales and service scorecard architecture RM and sales channel capabilities and capacityAchievement: H2 2013 upon take over of portfolio. Portfolio experienced a balance sheet growth of $81m and generated a total revenue of $21.4m between May and December 2013. Current balance sheet size $320m and growing (80% CASA' 20%TD)



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Personal and Business Banking (PBB) – Manager: Africa Markets and Customers

  • May 2012 - May 2013

  Develop and execute the Strategy and Sub-Segment Strategies for accelerated revenue growth across the Personal banking Africa network. This includes a particular emphasis on developing treatment strategies for customer value cohorts from Affluent to Mass Market in a way that relates to customer needs across their key life-stages. Achievement  Execution of the executive banking CVP and its route to market infrastructure in Ghana, Nigeria, Namibia, Kenya, Uganda, Tanzania, Lesotho, Botswana, Swaziland, Zimbabwe, Zambia, Mozambique, Angola and Malawi in 9 months.



Stanbic Bank

• Banking
• 700 & Above Employee

• Head, Personal Banking Products and strategy

  • Nov 2010 - May 2012

  Interpret customer feedback and the requirements from Personal banking and HNI segments in order to design/redesign, develop and implement new products that will speak to the needs of existing customers. Guide marketing on the product marketing requirements that will support optimal product growth Build end to end understanding of product profitability across all products and segments and spearhead product and process enhancements that will increase product revenue or decrease product cost. Engage and guide heads of personal markets, HNI and distribution on the impact the sales and service models have on product profitability and continuously support cheaper ways of delivery that can enhance marginal product profitability Gatekeeper for all product pricing concession requests to ensure sufficient viability analysis before submitted for approval Setting of product pricing structures to ensure optimal product profitability In collaboration with PBB Credit and heads of personal markets and HNI set appropriate risk appetite parameters for all personal banking products Develop product bundles and product sales tools/guides that will enable staff to improve product cross selling ratios Liability: Asset book under management : R2.2Billion: R1.5BillionAchievements Product development: Spearheaded the product parameter design andimplementation of the Stanbic IBTC MasterCard debit platform. Automated pre- approved personal overdrafts on salary accounts as a standard on workplace banking deals. Pricing strategy: Launched bundle pricing on transactional accounts

• Segment Manager: Specialised Banking

  • Nov 2008 - Oct 2010

  Achievements Customer value proposition developments: Conceptualized, implemented and managed the award winning customer value proposition - PBB Trader Project. This project received the 2009 innovation grant of $1.5Million awarded by EFINA (Sponsored by Bill and Melinda Gates foundation). Agent banking and Liability generation: Introduced and implemented the Agent/POS banking concept as a low cost alternative channel to banking the un/under banked. Results after 1 year: over 600 active Agents, 80,000 new accounts and over N4Billion in cheap funds mobilized, N150Million income. Channel Development and optimization: Major contributor to development of the mini branch/ “hub & spoke”, adopted to drive customer acquisition and rapidly increase Stanbic’s footprint across Nigeria. This model provided the framework for the bank to open 100 branches across Nigeria in under a year. Local Money Transfer (LMT) /”Mobile Money” Proposition: Development of remittance strategy to grow SIBTC’s share of local money transfer / remittances activities in Nigeria through mobile money Research/ Market Insights: Coordinated proprietary and 3rd party research geared towards the development of a segmentation model for the Nigerian retail market with in-depth analysis and insight on derived segment, segment opportunities and sizing, customer needs analysis, and business case for market penetration strategy – Initial segment strategy developed from research output was the trader segment CVP Market Sizing Model: Developed a model to forecast the revenue pool available to SIBTC financial inclusion banking for 5 years.



Trinity Mirror Group PLC

• Birmingham, United Kingdom

• Unit Head- Recruitment and Distribution

  • Sep 2007 - Sep 2008

  Trinity Mirror plc is a large British newspaper and magazine publisher. It is Britain's biggest newspaper group, publishing 240 regional papers as well as the national Daily Mirror, Sunday Mirror and People, and the Scottish Sunday Mail and Daily Record. Listed on the London Stock Exchange, it is a constituent of the FTSE SmallCap Index. Responsibilities  Conduct appraisals and efficiency audits of regional distribution strategic business units.  Develop and manage marketing and promotions campaigns to drive sales of paper ad spaces.  Develop alternative distribution strategy aimed at maximizing reach and distribution spread. Achievement  Channel development/ Agent network: Expanded distribution footprint by 200% across the Midland by developing and implementing an agent network model with a pyramid scheme remuneration structure, targeted at the youth market.  Business process re-engineering: Implemented an automated agent recruitment, management and payroll system.  Team building: Set up of service center to manage regional agent recruitment



Santander Consumer (UK) plc

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Team leader, Customer service and Complaints management

  • Sep 2004 - Jul 2007

  Abbey National plc was a UK-based bank and former building society, which latterly traded under the Abbey brand name. It became a wholly owned subsidiary of the Spanish Santander Group in 2004, and was combined with the savings business of the former Bradford & Bingley in January 2010 to form Santander UK plc. Before the takeover, it was a constituent of the FTSE 100 Index. With some 25 million customers, an extensive branch network, over 24,000 employees and more than 1.6 million, Santander UK, is one of the strong players in the UK banking sector. Responsibilities  Develop, plan and implement the change management protocol required for the bank wide migration to the new Santander banking platform, Partenon.  Customer complaint manager for the regional call centre in-charge of internal and external customer queries and complaint resolution.  Manage staff induction, training and probations.  Generate leads for product/ service up-sell and cross sell based on critical analysis of customer account behavior, portfolio and transaction trends