Kari Snider
Senior Order Management Specialist at TDBBS LLC.- Claim this Profile
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Bio
Credentials
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Project Management Essentials
Management & Strategy InstituteMay, 2022- Nov, 2024 -
Lean Six Sigma White Belt Certification
Management & Strategy InstituteMar, 2022- Nov, 2024 -
Managing Customer Expectations for Managers
LinkedInMar, 2022- Nov, 2024 -
Supply Chain Basics For Everyone
LinkedInMar, 2022- Nov, 2024
Experience
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TDBBS LLC.
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United States
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Manufacturing
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1 - 100 Employee
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Senior Order Management Specialist
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Feb 2023 - Present
Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SPS System matches customer’s requirements as indicated in customer documents Responsible for sending all customer communications in relation to EDI ordering, ship notices and invoicing Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Works with warehouse associates, customers and sales… Show more Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SPS System matches customer’s requirements as indicated in customer documents Responsible for sending all customer communications in relation to EDI ordering, ship notices and invoicing Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Works with warehouse associates, customers and sales associates to ensure that the order process runs smoothly. Analyses, qualifies, and completes Change Order Requests Verifies New Customer accounts and works with finance team for creation of accounts in the business systems. Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met. Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays Coordinates with other teams/support to complete the request of customers and communicates effectively with necessary departments Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments Show less Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SPS System matches customer’s requirements as indicated in customer documents Responsible for sending all customer communications in relation to EDI ordering, ship notices and invoicing Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Works with warehouse associates, customers and sales… Show more Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SPS System matches customer’s requirements as indicated in customer documents Responsible for sending all customer communications in relation to EDI ordering, ship notices and invoicing Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Works with warehouse associates, customers and sales associates to ensure that the order process runs smoothly. Analyses, qualifies, and completes Change Order Requests Verifies New Customer accounts and works with finance team for creation of accounts in the business systems. Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met. Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays Coordinates with other teams/support to complete the request of customers and communicates effectively with necessary departments Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments Show less
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Evanesce
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Canada
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Packaging and Containers Manufacturing
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1 - 100 Employee
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Customer Service Supervisor
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Nov 2021 - Jan 2023
Assist with building the infrastructure and standard operating procedures for the department Implement company guidelines particularly related to quality of service Supervise the team and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as SOP’s and FAQ documents Assist in hiring entry-level customer success employees. Build training documents for new hires Train new… Show more Assist with building the infrastructure and standard operating procedures for the department Implement company guidelines particularly related to quality of service Supervise the team and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as SOP’s and FAQ documents Assist in hiring entry-level customer success employees. Build training documents for new hires Train new employees in the company's customer service policies, procedures, and best practices. Organize and oversee the schedules and work of the department. Conduct performance evaluations that are timely and constructive. Handle discipline and termination of employees as needed and in accordance with company policy. Monitor or review calls or other correspondence between representatives and customers. Ensure that representatives are informed about changes to company products and services. Prepare monthly reports summarizing the assigned customer service teams performance. In conjunction with Director, partner with production/ shipping facilities to review and improve processes quarterly. This will eventually be yearly; I however anticipate we will change regularly during first year. Perform other related duties as assigned. Show less Assist with building the infrastructure and standard operating procedures for the department Implement company guidelines particularly related to quality of service Supervise the team and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as SOP’s and FAQ documents Assist in hiring entry-level customer success employees. Build training documents for new hires Train new… Show more Assist with building the infrastructure and standard operating procedures for the department Implement company guidelines particularly related to quality of service Supervise the team and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as SOP’s and FAQ documents Assist in hiring entry-level customer success employees. Build training documents for new hires Train new employees in the company's customer service policies, procedures, and best practices. Organize and oversee the schedules and work of the department. Conduct performance evaluations that are timely and constructive. Handle discipline and termination of employees as needed and in accordance with company policy. Monitor or review calls or other correspondence between representatives and customers. Ensure that representatives are informed about changes to company products and services. Prepare monthly reports summarizing the assigned customer service teams performance. In conjunction with Director, partner with production/ shipping facilities to review and improve processes quarterly. This will eventually be yearly; I however anticipate we will change regularly during first year. Perform other related duties as assigned. Show less
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Teasdale Latin Foods
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United States
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Food and Beverage Services
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100 - 200 Employee
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Customer Service Supervisor
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Oct 2018 - Nov 2021
Management | Order Fulfillment | USDA Bids | Invoicing | Pricing | Hiring and Coaching | Leadership | Reporting | ERP Testing and Development | EDI Testing and Development
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Customer Service Specialist / Sales Support
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Oct 2016 - Oct 2018
Order Processing | Invoicing | USDA Bid | Shipping and Scheduling | 3rd Party Warehouse Management
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Joseph Gallo Farms
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United States
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Dairy Product Manufacturing
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1 - 100 Employee
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Freight Coordinator
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Mar 2016 - Oct 2016
Truck Routing | Order Processing | Invoicing | Billing | Carrier Claims | Data entry | Scheduling (inbound & outbound freight) | Inventory | Reporting | Short Ships | OSD | Demand Planning | Audits | Credit Memos | OTIF Truck Routing | Order Processing | Invoicing | Billing | Carrier Claims | Data entry | Scheduling (inbound & outbound freight) | Inventory | Reporting | Short Ships | OSD | Demand Planning | Audits | Credit Memos | OTIF
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Dole plc
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Ireland
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Food and Beverage Manufacturing
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400 - 500 Employee
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Traffic Coordinator / 3PL Inventory Specialist
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Jul 2014 - 2016
Truck Routing | Order Processing | Invoicing | Billing | Data entry | Scheduling | Inventory | Demand Planning | Audits | Filing | General office duties | USDA documentation Truck Routing | Order Processing | Invoicing | Billing | Data entry | Scheduling | Inventory | Demand Planning | Audits | Filing | General office duties | USDA documentation
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Hilmar
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United States
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Food and Beverage Manufacturing
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500 - 600 Employee
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Customer Service Rep/Export Document Controller/Scheduler
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2004 - 2013
Export Documentation | Invoicing | Billing | Data entry | Order processing | Inventory | Filing | General office duties | Scheduling | OSD | Truck scheduling Export Documentation | Invoicing | Billing | Data entry | Order processing | Inventory | Filing | General office duties | Scheduling | OSD | Truck scheduling
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ServiceCraft Logistics
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Inventory Control Clerk/Order Processing Clerk
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Jan 2002 - Jul 2004
Driver Check-In | Data Entry | Order Processing | Invoicing | Billing | Inbound and Outbound Scheduling | Inventory Control | Complaints | All office duties Driver Check-In | Data Entry | Order Processing | Invoicing | Billing | Inbound and Outbound Scheduling | Inventory Control | Complaints | All office duties
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Education
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Turlock High School
General