Kari Snider

Senior Order Management Specialist at TDBBS LLC.
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Contact Information
us****@****om
(386) 825-5501
Location
Henderson, Nevada, United States, US

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Credentials

  • Project Management Essentials
    Management & Strategy Institute
    May, 2022
    - Nov, 2024
  • Lean Six Sigma White Belt Certification
    Management & Strategy Institute
    Mar, 2022
    - Nov, 2024
  • Managing Customer Expectations for Managers
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Supply Chain Basics For Everyone
    LinkedIn
    Mar, 2022
    - Nov, 2024

Experience

    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Senior Order Management Specialist
      • Feb 2023 - Present

      Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SPS System matches customer’s requirements as indicated in customer documents Responsible for sending all customer communications in relation to EDI ordering, ship notices and invoicing Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Works with warehouse associates, customers and sales… Show more Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SPS System matches customer’s requirements as indicated in customer documents Responsible for sending all customer communications in relation to EDI ordering, ship notices and invoicing Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Works with warehouse associates, customers and sales associates to ensure that the order process runs smoothly. Analyses, qualifies, and completes Change Order Requests Verifies New Customer accounts and works with finance team for creation of accounts in the business systems. Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met. Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays Coordinates with other teams/support to complete the request of customers and communicates effectively with necessary departments Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments Show less Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SPS System matches customer’s requirements as indicated in customer documents Responsible for sending all customer communications in relation to EDI ordering, ship notices and invoicing Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Works with warehouse associates, customers and sales… Show more Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in SPS System matches customer’s requirements as indicated in customer documents Responsible for sending all customer communications in relation to EDI ordering, ship notices and invoicing Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution. Works with warehouse associates, customers and sales associates to ensure that the order process runs smoothly. Analyses, qualifies, and completes Change Order Requests Verifies New Customer accounts and works with finance team for creation of accounts in the business systems. Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met. Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays Coordinates with other teams/support to complete the request of customers and communicates effectively with necessary departments Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments Show less

    • Canada
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Customer Service Supervisor
      • Nov 2021 - Jan 2023

      Assist with building the infrastructure and standard operating procedures for the department Implement company guidelines particularly related to quality of service Supervise the team and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as SOP’s and FAQ documents Assist in hiring entry-level customer success employees. Build training documents for new hires Train new… Show more Assist with building the infrastructure and standard operating procedures for the department Implement company guidelines particularly related to quality of service Supervise the team and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as SOP’s and FAQ documents Assist in hiring entry-level customer success employees. Build training documents for new hires Train new employees in the company's customer service policies, procedures, and best practices. Organize and oversee the schedules and work of the department. Conduct performance evaluations that are timely and constructive. Handle discipline and termination of employees as needed and in accordance with company policy. Monitor or review calls or other correspondence between representatives and customers. Ensure that representatives are informed about changes to company products and services. Prepare monthly reports summarizing the assigned customer service teams performance. In conjunction with Director, partner with production/ shipping facilities to review and improve processes quarterly. This will eventually be yearly; I however anticipate we will change regularly during first year. Perform other related duties as assigned. Show less Assist with building the infrastructure and standard operating procedures for the department Implement company guidelines particularly related to quality of service Supervise the team and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as SOP’s and FAQ documents Assist in hiring entry-level customer success employees. Build training documents for new hires Train new… Show more Assist with building the infrastructure and standard operating procedures for the department Implement company guidelines particularly related to quality of service Supervise the team and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as SOP’s and FAQ documents Assist in hiring entry-level customer success employees. Build training documents for new hires Train new employees in the company's customer service policies, procedures, and best practices. Organize and oversee the schedules and work of the department. Conduct performance evaluations that are timely and constructive. Handle discipline and termination of employees as needed and in accordance with company policy. Monitor or review calls or other correspondence between representatives and customers. Ensure that representatives are informed about changes to company products and services. Prepare monthly reports summarizing the assigned customer service teams performance. In conjunction with Director, partner with production/ shipping facilities to review and improve processes quarterly. This will eventually be yearly; I however anticipate we will change regularly during first year. Perform other related duties as assigned. Show less

    • United States
    • Food and Beverage Services
    • 100 - 200 Employee
    • Customer Service Supervisor
      • Oct 2018 - Nov 2021

      Management | Order Fulfillment | USDA Bids | Invoicing | Pricing | Hiring and Coaching | Leadership | Reporting | ERP Testing and Development | EDI Testing and Development

    • Customer Service Specialist / Sales Support
      • Oct 2016 - Oct 2018

      Order Processing | Invoicing | USDA Bid | Shipping and Scheduling | 3rd Party Warehouse Management

    • United States
    • Dairy Product Manufacturing
    • 1 - 100 Employee
    • Freight Coordinator
      • Mar 2016 - Oct 2016

      Truck Routing | Order Processing | Invoicing | Billing | Carrier Claims | Data entry | Scheduling (inbound & outbound freight) | Inventory | Reporting | Short Ships | OSD | Demand Planning | Audits | Credit Memos | OTIF Truck Routing | Order Processing | Invoicing | Billing | Carrier Claims | Data entry | Scheduling (inbound & outbound freight) | Inventory | Reporting | Short Ships | OSD | Demand Planning | Audits | Credit Memos | OTIF

    • Ireland
    • Food and Beverage Manufacturing
    • 400 - 500 Employee
    • Traffic Coordinator / 3PL Inventory Specialist
      • Jul 2014 - 2016

      Truck Routing | Order Processing | Invoicing | Billing | Data entry | Scheduling | Inventory | Demand Planning | Audits | Filing | General office duties | USDA documentation Truck Routing | Order Processing | Invoicing | Billing | Data entry | Scheduling | Inventory | Demand Planning | Audits | Filing | General office duties | USDA documentation

    • United States
    • Food and Beverage Manufacturing
    • 500 - 600 Employee
    • Customer Service Rep/Export Document Controller/Scheduler
      • 2004 - 2013

      Export Documentation | Invoicing | Billing | Data entry | Order processing | Inventory | Filing | General office duties | Scheduling | OSD | Truck scheduling Export Documentation | Invoicing | Billing | Data entry | Order processing | Inventory | Filing | General office duties | Scheduling | OSD | Truck scheduling

    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Inventory Control Clerk/Order Processing Clerk
      • Jan 2002 - Jul 2004

      Driver Check-In | Data Entry | Order Processing | Invoicing | Billing | Inbound and Outbound Scheduling | Inventory Control | Complaints | All office duties Driver Check-In | Data Entry | Order Processing | Invoicing | Billing | Inbound and Outbound Scheduling | Inventory Control | Complaints | All office duties

Education

  • Turlock High School
    General
    1993 - 1997

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