Assistant General Manager Operations

• May 2023 - Present

Assistant General Manager Operations

• Feb 2022 - May 2023

Client Development Manager/ Hiring manager

• Feb 2020 - Feb 2022

Hiring and training manager that focuses on driving sales, customer service, and development of associates.

Division 6 department manager (Shoes/Handbags/Accessories/Jewelry)

• Jun 2012 - Jan 2020

Create and execute an effective business plan to reach sales goals, help create and coach associate business development plans, consistent buyer communication, head department and store wide meetings, maintain and oversee stockroom maintenance and inventory processes, develop and onboard new associates, work with marketing directors to execute successful department events to drive additional business, head immersion trainings for all store associates, secure the store after hours, acting store manager when GM is not present, build and maintain client and vendor relationships. Show less

Department Manager

• Dec 2004 - Aug 2012

Execute business plan to make daily, monthly, and yearly department goals, coach and manage employees, coach and develop assistant managers, writing an effective schedule for business, merchandising, buyer communication, regional management communication, execute promotions and contests, floor watching, dealing with customer concerns, promoting key items, manage stockroom, head department meetings, work closely with human resources to coach and develop employees, extensive knowledge on writing reviews and documentation, provide product knowledge to employees.1st Assistant department manager 07/2011-08/2011 Oakbrook IlAssist the department manager in managing sales and cashier personnel, interview and select new hires for sales/cashier positions, organize sale events, manage upkeep of stockroom, in charge of schedules, and keep track of department sales women’s shoes, extensive merchandising of the sales floor, communicate with buyers, communicate with regional managers. Greet and interact with customers, floor watch, handle irate customers and resolve customer issues. Make a bi weekly sales goal, learn about new product, teach and develop 2nd assistant managers.2nd Assistant manager 2004-2007 Oakbrook Il Show less

1st Assistant Manager Womens shoes

• Apr 2011 - Jul 2011

Assist the department manager in managing sales and cashier personnel, interview and select new hires for sales/cashier positions, organize sale events, manage upkeep of stockroom, in charge of schedules, and keep track of department sales women’s shoes, extensive merchandising of the sales floor, communicate with buyers, communicate with regional managers. Greet and interact with customers, floor watch, handle irate customers and resolve customer issues. Make a bi weekly sales goal, learn about new product, teach and develop 2nd assistant managers. Show less

Assistant Store Manager

• Oct 2007 - Nov 2008

Assist the store manager in merchandising, managing employees, executing opening and closing store procedures, managing stockroom, reaching store goals, executing business plans, plan and organize sales and promotions, handle customer concerns, selling and coaching sales associates. Assist the store manager in merchandising, managing employees, executing opening and closing store procedures, managing stockroom, reaching store goals, executing business plans, plan and organize sales and promotions, handle customer concerns, selling and coaching sales associates.