Kari Kyger

Lead Desktop Support Analyst at Virginia Housing
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Greater Richmond Region

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ITIL foundations v4
    PeopleCert
    Apr, 2023
    - Nov, 2024
  • CompTIA Security+
    CompTIA
    Jul, 2018
    - Nov, 2024
  • HDI Support Center Analyst
    HDI
    Jan, 2017
    - Nov, 2024
  • HDI Desktop Support Technician
    HDI
    Jun, 2014
    - Nov, 2024
  • ITIL Intermediate Certificate in Service Transition
    PeopleCert
    Oct, 2011
    - Nov, 2024
  • ITIL Foundation
    PeopleCert
    Aug, 2011
    - Nov, 2024

Experience

  • Virginia Housing
    • United States
    • Financial Services
    • 300 - 400 Employee
    • Lead Desktop Support Analyst
      • Nov 2021 - Present

  • 22nd Century Technologies Inc.
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Information Technician Shift Lead
      • Aug 2018 - Nov 2021

  • Northrop Grumman
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Computer Support Technician
      • Jul 2006 - Nov 2017

      Tech Lead for the Remote Desktop Support Team. Provide end user support for all users in the agencies supported by the VITA partnership. Provide technical support for field technicians Work with Networking team, Server team, and Software Packaging team to provide end user services. Oversee the daily performance of computer systems. Develop procedures and training materials. Coordinate staff training on new software, policies and procedures, developing training methods as needed. Provide excellent customer service in a professional and timely manner. Show less

  • Virginia Information Technologies Agency
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Computer Support Technician
      • Nov 2004 - Jun 2006

      Desk side and remote support to user to include software and hardware support. Manage refresh cycles. Manage user accounts using Active Directory. Desk side and remote support to user to include software and hardware support. Manage refresh cycles. Manage user accounts using Active Directory.

Education

  • New Horizons Computer Learning Centers
    Computer and Information Systems Security/Information Assurance
    2018 - 2018

Community

You need to have a working account to view this content. Click here to join now