Experience

Quest Diagnostics Healthcare IT Solutions (formerly MedPlus)

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• I.T. Interface Specialist, Connectivity Operations M&A

  • Oct 2015 - Present

  • Facilitates connectivity and functional testing of a variety of interface types to conform to Quest Diagnostics HL7 Standards.• Compiles and generates documentation to certify physician and hospital interfaces in compliance with College of American Pathologist’s standards for laboratory operations.• Performs post implementation support and provides troubleshooting • Regularly updates project statuses with necessary updates to clients, vendors, and internal contacts including go-live notices.• Manages relationships and communications between parties of varying technical capabilities..• Performs interface testing for Laboratory Information System conversions, database testing, and production enhancements. Vendor exposure includes: Athena, Allscripts, Antek/LabDaq, Cerner, eClinicalWorks, Epic, Emdeon, Greenway, Health Fusion, Medical Office Online, Medipro, MediTab, NextGen, Orchard, Practice Fusion, Sage/Vitera



Sonora Quest Laboratories/ Laboratory Sciences of Arizona

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Implementation Coordinator

  • Jan 2011 - Oct 2015

  • Assemble and configure stand-alone computer systems for provider offices • Install necessary software and hardware when full system is not requested • Provide technical support for hardware and software issues post install• Provide refresher training for clients when necessary• Work with sales on new connectivity requests and support • Manage and schedule four field representatives daily appointments• Assist with inbound client calls to Customer Systems when volume is increased to help reduce client wait times• Serve as a resource/team lead for Customer Systems group• Assisted with LIS conversion from QuestLab to NeTLIMS

• Customer Systems Analyst

  • 2006 - 2011

  • Assembled and configured stand-alone computer systems for providers offices • Installed all necessary software and prepared hardware • Provided technical support for hardware and software issues• Worked with sales on new connectivity requests and support • Assisted Care360 users with password resets• Reassigned Care360 users account set-ups as needed• Set-up new Care360 user profiles• Supported users with Care360 training or troubleshooting needs• Supported auto-receive clients with lightning concerns• Managed and scheduled four field representatives appointments

• Phlebotomy Coordinator / Phlebotomist

  • 1997 - 2006

• Specimen Preparation Technician

  • 1995 - 1997