Experience

GTS Technology Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Staffing Support Admin

  • Aug 2021 - Present

  Performs administrative tasks & services to support effective and efficient operations of the Staffing department. Performs administrative tasks & services to support effective and efficient operations of the Staffing department.



XOME FIELD SERVICES LLC

• United States
• 1 - 100 Employee

• Client Account Manager

  • Feb 2017 - Present

   Acting liaison between Xome Field Services and the clients we support with our services. Ensuring all internal departments are meeting the clients’ expectations, and that their portfolios are being managed appropriately  Responsible for setting up and running all meetings with the clients, facilitating Q&As, and ensuring all action items and take-aways are followed through on.  Handles all escalations for bank-owned properties where our standard processes are not able to result in the desired outcome  Reviews and researches all client-denied invoices so that we can make a case for obtaining payment Show less



Assurant

• United States
• Insurance
• 700 & Above Employee

• Sr. Code Compliance Reporting Specialist

  • Mar 2016 - Feb 2017

   Provided regular status updates and department reports to Senior Management utilizing manual reviews to construct productivity and work-flow spreadsheets, and recommended process improvements  Designated as the Subject Matter Expert to assist inter-departmental staff, Management, and clients on code specific items and reporting inquiries, while maintaining a large research/Code Compliance portfolio

• Code Compliance Supervisor

  • Mar 2014 - Feb 2016

   Planned, coordinated, lead, and managed all operations of the Code Compliance Team, monitored team performance daily and adjusted short and long term goals accordingly- 30% increase in department productivity Engaged in regular coaching sessions with 7 - 11 direct reports to develop skills and improve performance Wrote & delivered employee performance reviews,conducted all hiring, administered disciplinary action when necessary Introduced and implemented improved department efficiencies presented in the Lean Basics Six Sigma seminar Show less