Experience

Mill Lane Vet

• United Kingdom
• Veterinary Services
• 1 - 100 Employee

• Evening Receptionist

  • May 2017 - Present

  Assisting vets and nurses in work objectives, responding to customers in person, by phone or email. Booking appointments, advising clients, financial management, selling goods, assisting hands-on with vet when required. Assisting vets and nurses in work objectives, responding to customers in person, by phone or email. Booking appointments, advising clients, financial management, selling goods, assisting hands-on with vet when required.



catnipkaren ltd

• London, United Kingdom

• Cratftswoman and Director

  • Feb 2016 - Present

  This is the selling arm for my arts practice. At this stage I am concentrating on my hand made very powerful catnip hearts, which I have been producing for ten years at no profit for my local Animal Rescue Centre. Once I have established myself, I will add other handmade items and self-designed and built limited edition art pieces. This is the selling arm for my arts practice. At this stage I am concentrating on my hand made very powerful catnip hearts, which I have been producing for ten years at no profit for my local Animal Rescue Centre. Once I have established myself, I will add other handmade items and self-designed and built limited edition art pieces.



City of London Corporation

• United Kingdom
• Government Administration
• 700 & Above Employee

• Support Assistant

  • Apr 2007 - Present

  Handling and processing of material in a variety of forms for distribution to public and specialist libraries in the City of London, covering and spine labelling of books, coordination of loans of items nationally. Catalogue update. Minute taking on a rotational basis. Handling and processing of material in a variety of forms for distribution to public and specialist libraries in the City of London, covering and spine labelling of books, coordination of loans of items nationally. Catalogue update. Minute taking on a rotational basis.



Mayhew

• United Kingdom
• Veterinary Services
• 1 - 100 Employee

• Volunteer

  • Jun 2006 - Sep 2010

  I was used to cover wherever additional administration support was required: fund-raising, volunteer recruitment and Adoption office. This drew on my experience in: Microsoft office, filing, production of mail-shots. I also worked on events: management, publicity and attending. Latterly I was on reception; handling telephone, and personal enquiries, clinic appointments and providing first point of contact for adopters. Whilst volunteering I began producing handmade catnip hearts for sale to Mayhew customers. I have been doing this exclusively for the Mayhew, and currently make about 400 a year: their catalogue bestseller. Show less



Oxfam Music & Books

• London, United Kingdom

• Volunteer

  • Jun 2004 - Sep 2005

  Extensive customer service, till operation and reconciliation at close of business.Given responsibility for art books, which meant sorting, categorizing, pricing and display. Answering telephone inquiries, taking messages, making appointments and assisting in the processing of donations: collection, storage and allocation. Extensive customer service, till operation and reconciliation at close of business.Given responsibility for art books, which meant sorting, categorizing, pricing and display. Answering telephone inquiries, taking messages, making appointments and assisting in the processing of donations: collection, storage and allocation.



Plandata Solutions Ltd

• London, United Kingdom

• Bookkeeper/data control

  • Apr 1997 - Mar 2000

  Sales ledger entries, bookkeeping in goings/outgoings. Customer service: telephoning clients and suppliers, administering credit control procedures. Ensuring all due payments received and all invoices for services sent out promptly. Responsibility for all monies received and paid out, accurate recording of all transactions, and filing, in order that appropriate financial records were recorded an available for forwarding to accountants as required. Control of petty cash and stationery Sales ledger entries, bookkeeping in goings/outgoings. Customer service: telephoning clients and suppliers, administering credit control procedures. Ensuring all due payments received and all invoices for services sent out promptly. Responsibility for all monies received and paid out, accurate recording of all transactions, and filing, in order that appropriate financial records were recorded an available for forwarding to accountants as required. Control of petty cash and stationery



University of Westminster

• United Kingdom
• Higher Education
• 700 & Above Employee

• Fiannacial Adminsitrator

  • May 1993 - May 1996

  Responsible for processing and recording of all financial transactions relating to commercial lettings of University facilities. Booking contact for internal booking of meeting rooms and lecture halls, and ensuring that any required equipment was available as necessary. Processing of all mail, answering the telephone, and passing messages and making appointments. In this role I undertook the design and creation of a database of monies received for bookings for presentation at the end of the financial year. Responsible for petty cash and stationery. Show less



Medical Protection Society

• United Kingdom
• Legal Services
• 500 - 600 Employee

• Overseas Membership Clerk

  • Jan 1990 - Aug 1993

  Responsible for Society members practicing in a range of designated countries, liaising with local contacts, and updating records as necessary, both written and computerized. Regular contact with members in person, by telephone or in writing. Role required understanding of medical specialties, and how these operate in different countries. Training and supervising junior staff. Worked together with a team focused on the design and introduction of a new membership record database. Trained as a Job Analyst with Hay Management Services to facilitate the new staff appraisal system. Show less



Endsleigh Insurance

• United Kingdom
• Insurance
• 200 - 300 Employee

• Branch Supervisor

  • Dec 1987 - Dec 1990

  Responsible for performance of branch sales against monthly targets, overseeing checking of policy documentation prior to forwarding to Head Office, assisting and advising customers both in person and on the telephone. Reconciliation and banking, on a daily, basis, all monies received from clients. and overall control for branch petty cash. Initiating and overseeing branch marketing initiatives. Responsible for one junior member of staff. Responsible for performance of branch sales against monthly targets, overseeing checking of policy documentation prior to forwarding to Head Office, assisting and advising customers both in person and on the telephone. Reconciliation and banking, on a daily, basis, all monies received from clients. and overall control for branch petty cash. Initiating and overseeing branch marketing initiatives. Responsible for one junior member of staff.



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Procurement Officer

  • May 1985 - Nov 1987

  Principal responsibility for ensuring stocks of designated computer integrated circuits were available for shipment against customer client orders which numbered in the thousands of pieces.. In practice, this involved liaison with both in-office sales staff, and with offices worldwide- including USA to ensure stocks of certain in-demand devices were on-track for delivery to clients. Occasional travel to the Netherlands to attend meetings, and to the UK storage unit in Surrey to oversee the packing process. At the time of leaving all but one of the product ranges under my jurisdiction were running at 100% performance. Show less



Visa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Administrator

  • Jan 1985 - Mar 1985

  Responsible in a team of two, for overseeing data transmission from magnetic tapes recording credit card transactions worldwide to the central office for processing against cardholders records. This involved liaison with couriers, maintenance of the tape library, including ensuring all tapes, once data had been downloaded, were ready for despatch for new data uploads. Regular contact with worldwide offices. Responsible in a team of two, for overseeing data transmission from magnetic tapes recording credit card transactions worldwide to the central office for processing against cardholders records. This involved liaison with couriers, maintenance of the tape library, including ensuring all tapes, once data had been downloaded, were ready for despatch for new data uploads. Regular contact with worldwide offices.



London

• London

• Administrative Assistant

  • Mar 1983 - Feb 1985

  I coordinated the receipt and despatch of magnetic data tapes from clients into the offices, on receipt I would process the tapes, and according to the individual clients requirements set up the processing schedule and noting any additional special requirements. Oversaw checking of all incoming invoices, before passing them for payment, sorting and franking all post and answering telephone inquiries. I coordinated the receipt and despatch of magnetic data tapes from clients into the offices, on receipt I would process the tapes, and according to the individual clients requirements set up the processing schedule and noting any additional special requirements. Oversaw checking of all incoming invoices, before passing them for payment, sorting and franking all post and answering telephone inquiries.