Karen Tomlinson
Enterprise Customer Success at PartnerTap- Claim this Profile
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Bio
David Ovadia
As my lead Product Manager, Karen differentiated herself in her strategic thinking, cross-functional leadership and interpersonal skills. Karen is results-oriented, works well under pressure and regularly earned praise from her cross-functional counterparts for both the quality of her work and the confidence and trust they had in her ability to represent their perspective and interests. I'd be delighted to have Karen on my team again.
Rachna Mahajan
Karen is undoubtedly one of the best Product Manager that I have worked with so far. She has consistently proven herself an expert in Product planning, researches the market well, and is open to suggesting trade-offs where needed. She is a great strategist and ensures the vision is delivered in the Product. She has always provided timely responses to engineering , be it to clarify scope or to prioritize bugs, to ensure a quality product is delivered on time. Overall a great collaborator, negotiator and strategist who guides products to be created based on a market need, not because someone thinks it is a good idea. Would love to work with her again if opportunity comes.
David Ovadia
As my lead Product Manager, Karen differentiated herself in her strategic thinking, cross-functional leadership and interpersonal skills. Karen is results-oriented, works well under pressure and regularly earned praise from her cross-functional counterparts for both the quality of her work and the confidence and trust they had in her ability to represent their perspective and interests. I'd be delighted to have Karen on my team again.
Rachna Mahajan
Karen is undoubtedly one of the best Product Manager that I have worked with so far. She has consistently proven herself an expert in Product planning, researches the market well, and is open to suggesting trade-offs where needed. She is a great strategist and ensures the vision is delivered in the Product. She has always provided timely responses to engineering , be it to clarify scope or to prioritize bugs, to ensure a quality product is delivered on time. Overall a great collaborator, negotiator and strategist who guides products to be created based on a market need, not because someone thinks it is a good idea. Would love to work with her again if opportunity comes.
David Ovadia
As my lead Product Manager, Karen differentiated herself in her strategic thinking, cross-functional leadership and interpersonal skills. Karen is results-oriented, works well under pressure and regularly earned praise from her cross-functional counterparts for both the quality of her work and the confidence and trust they had in her ability to represent their perspective and interests. I'd be delighted to have Karen on my team again.
Rachna Mahajan
Karen is undoubtedly one of the best Product Manager that I have worked with so far. She has consistently proven herself an expert in Product planning, researches the market well, and is open to suggesting trade-offs where needed. She is a great strategist and ensures the vision is delivered in the Product. She has always provided timely responses to engineering , be it to clarify scope or to prioritize bugs, to ensure a quality product is delivered on time. Overall a great collaborator, negotiator and strategist who guides products to be created based on a market need, not because someone thinks it is a good idea. Would love to work with her again if opportunity comes.
David Ovadia
As my lead Product Manager, Karen differentiated herself in her strategic thinking, cross-functional leadership and interpersonal skills. Karen is results-oriented, works well under pressure and regularly earned praise from her cross-functional counterparts for both the quality of her work and the confidence and trust they had in her ability to represent their perspective and interests. I'd be delighted to have Karen on my team again.
Rachna Mahajan
Karen is undoubtedly one of the best Product Manager that I have worked with so far. She has consistently proven herself an expert in Product planning, researches the market well, and is open to suggesting trade-offs where needed. She is a great strategist and ensures the vision is delivered in the Product. She has always provided timely responses to engineering , be it to clarify scope or to prioritize bugs, to ensure a quality product is delivered on time. Overall a great collaborator, negotiator and strategist who guides products to be created based on a market need, not because someone thinks it is a good idea. Would love to work with her again if opportunity comes.
Experience
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PartnerTap
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Enterprise Customer Success
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Sep 2020 - Mar 2022
Helped fortune 500 companies including ADP, SAP Concur, and HPE grow revenue with their ecosystem partners. Responsible for onboarding, implementations, and adoption of PartnerTap's account mapping software and helping companies and their partners grow pipeline by 5X. Helped fortune 500 companies including ADP, SAP Concur, and HPE grow revenue with their ecosystem partners. Responsible for onboarding, implementations, and adoption of PartnerTap's account mapping software and helping companies and their partners grow pipeline by 5X.
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Cloverpop
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Enterprise Customer Success
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Oct 2015 - Sep 2020
Joined pre-series A startup and built the foundations for customer success for a new product in a new category. Managed strategic customers driving adoption, advocacy and renewals. Work closely with product to bring the voice of customer and real-life use cases into the product design and roadmap, and with sales to win new enterprise accounts and expand existing ones. Defined customer success strategy and built programs and content for onboarding, training, 1-1 coaching, QBRs, and… Show more Joined pre-series A startup and built the foundations for customer success for a new product in a new category. Managed strategic customers driving adoption, advocacy and renewals. Work closely with product to bring the voice of customer and real-life use cases into the product design and roadmap, and with sales to win new enterprise accounts and expand existing ones. Defined customer success strategy and built programs and content for onboarding, training, 1-1 coaching, QBRs, and renewals. Post-sales: I helped enterprise customers adopt our product and transform their decision-making process leveraging best practices. Pre-sales: I helped prospects understand our approach to onboarding, training, and change management. I helped uncover expansion opportunities for existing customers. Show less Joined pre-series A startup and built the foundations for customer success for a new product in a new category. Managed strategic customers driving adoption, advocacy and renewals. Work closely with product to bring the voice of customer and real-life use cases into the product design and roadmap, and with sales to win new enterprise accounts and expand existing ones. Defined customer success strategy and built programs and content for onboarding, training, 1-1 coaching, QBRs, and… Show more Joined pre-series A startup and built the foundations for customer success for a new product in a new category. Managed strategic customers driving adoption, advocacy and renewals. Work closely with product to bring the voice of customer and real-life use cases into the product design and roadmap, and with sales to win new enterprise accounts and expand existing ones. Defined customer success strategy and built programs and content for onboarding, training, 1-1 coaching, QBRs, and renewals. Post-sales: I helped enterprise customers adopt our product and transform their decision-making process leveraging best practices. Pre-sales: I helped prospects understand our approach to onboarding, training, and change management. I helped uncover expansion opportunities for existing customers. Show less
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Marin Software
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Software Development
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100 - 200 Employee
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Director of Product Marketing
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Jan 2014 - Jul 2015
After a couple of years leading product, I was asked to build a customer marketing team focused on product adoption, upsell and retention. We developed global customer marketing initiatives, managed customer references, case studies, customer events, and advocacy programs.
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Director of Product Management
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Oct 2011 - Dec 2013
I joined Marin Software as Director of Product Management pre-IPO and led a team of four product managers. We defined the product strategy and roadmap, and oversaw the execution for the company’s flagship product. It was great to move back to an enterprise SaaS company and I loved helping large companies scale their online advertising successfully.
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Cisco
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United States
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Software Development
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700 & Above Employee
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Lead Product Manager
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May 2010 - Jul 2011
Led product planning for the first coordinated release of the Flip video product across desktop, web, and mobile applications. Joining the Flip team at Cisco was my first foray into the connected device market. At this time Flip videos were the #1 video content shared on social media and I was hired to build out the collaboration and privacy features. Led product planning for the first coordinated release of the Flip video product across desktop, web, and mobile applications. Joining the Flip team at Cisco was my first foray into the connected device market. At this time Flip videos were the #1 video content shared on social media and I was hired to build out the collaboration and privacy features.
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Adobe
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United States
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Software Development
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700 & Above Employee
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Senior Product Manager
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Nov 2004 - Jan 2010
Joined Macromedia as a Senior Product Manager for Connect, an enterprise SaaS web conferencing product. When Macromedia was acquired by Adobe in 2005 I was selected to work on the new initiative to help Adobe move into the cloud. We integrated Connect with Adobe’s Creative Suite and Acrobat PDF products and created upsell packages for mid-market and enterprise customers. Joined Macromedia as a Senior Product Manager for Connect, an enterprise SaaS web conferencing product. When Macromedia was acquired by Adobe in 2005 I was selected to work on the new initiative to help Adobe move into the cloud. We integrated Connect with Adobe’s Creative Suite and Acrobat PDF products and created upsell packages for mid-market and enterprise customers.
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Intuit
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United States
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Software Development
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700 & Above Employee
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Product Manager
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1998 - 2004
Spent six years at Intuit as a product manager for the flagship Quicken product, and Quicken.com, the first online personal finance portal. Intuit was a great place to start my product management career and gave me a strong foundation in understanding and solving customer needs. We worked every day to delight customers by turning their unmet needs into great products. Spent six years at Intuit as a product manager for the flagship Quicken product, and Quicken.com, the first online personal finance portal. Intuit was a great place to start my product management career and gave me a strong foundation in understanding and solving customer needs. We worked every day to delight customers by turning their unmet needs into great products.
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Education
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Occidental College
BA, Economics with Honors
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