Experience

Accelerate Facilities
• United Kingdom
• Facilities Services
• 1 - 100 Employee
• Front Of House Manager

  • Dec 2021 - Present

ISS Facility Services UK
• United Kingdom
• Facilities Services
• 700 & Above Employee
• Service Delivery Manager BNP Paribas

  • Nov 2020 - Nov 2021

BNP Paribas ISS Facilities Services UK
• Deputy Service Support Manager

  • Nov 2019 - Aug 2021

BNP Paribas Investment Partners
• United States
• Insurance
• Client services team leader

  • Dec 2016 - Nov 2019

ICAP
• Nepal
• Non-profit Organizations
• Senior Receptionist

  • Feb 2016 - Nov 2016


Portico

• United States
• Education

• Reception Supervisor

  • May 2011 - Jan 2016

  • Ensuring standards are understood and practised consistently at all times• Welcoming clients and visitors, ensuring that they are assisted in a professional courteous manner.• Attending and participating in supervisor and other meeting• Reporting to head office • Working in conjunction with other team members • Managing the front-of-house team, including; o Drafting and issuing Rotas o Maintaining staff records o Interviews and Induction training

• Reception Supervisor

  • May 2007 - May 2011

  • Ensuring standards are understood and practised consistently at all times• Welcoming clients and visitors, ensuring that they are assisted in a professional courteousmanner.• Participating in management meetings• Creating solutions• Managing the front-of-house team, including; o Drafting and issuing Rotas, and maintaining staff records o Induction training



Principle Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Senior Reception Supervisor / Duty Manager

  • May 1994 - Apr 2005

  • First point of contact for customer experience, and managing switchboard • Admin duties including credit control, managing the concierge team and issuing rotas • Liaising with Sales / Marketing / Conference / Banqueting and Housekeeping • First point of contact for customer experience, and managing switchboard • Admin duties including credit control, managing the concierge team and issuing rotas • Liaising with Sales / Marketing / Conference / Banqueting and Housekeeping