Karen Simonenko
Board Chair (Greater Boston) at Multiplying Good- Claim this Profile
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Bio
Credentials
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Six Sigma - Green Belt
GE Healthcare -
The Leadership Consortium (TLC)
Harvard Business School Executive Education
Experience
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Multiplying Good
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United States
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Non-profit Organizations
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1 - 100 Employee
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Board Chair (Greater Boston)
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Aug 2021 - Present
At Multiplying Good, we believe individuals are transformed through service to others. Applying service as a tool for personal growth, we help people discover their ability to bring about positive change, deliver the skills they need to do it well, and, by validating their impact, inspire them to do more. For nearly 50 years, we’ve proven that this continuum of activation, training and recognition generate ripples of good. At Multiplying Good, we believe individuals are transformed through service to others. Applying service as a tool for personal growth, we help people discover their ability to bring about positive change, deliver the skills they need to do it well, and, by validating their impact, inspire them to do more. For nearly 50 years, we’ve proven that this continuum of activation, training and recognition generate ripples of good.
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Chief
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United States
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Think Tanks
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700 & Above Employee
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Chief Member
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May 2021 - Present
Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down. Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.
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Nuance Communications
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United States
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Software Development
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700 & Above Employee
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VP/GM Clinical Quality and Revenue Integrity
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Apr 2019 - May 2021
Partnered with and directed all functions, including Marketing, Sales, Product Mgmt., R&D, CSO and 3rd party relationships across multiple office locations, and remote, to attain business goals for 7 solutions under the CQRI umbrella. Managed direct reports as well as matrixed reporting to accomplish goals. Ensured customer satisfaction working directly with executive leaders at customer sites and supporting staff and teams. • Launched new products and grew revenues in delivery of target YOY revenue growth of 86%. • Converted 70%+ of customer base to cloud offering, sunsetting previous version, ensuring consistent revenue, more satisfied customers and reduced costs while establishing reference sites and ROI data. • Reduced costs, as well as improved knowledge sharing, by integrating consulting group into CSO (client service organization). • Supported large sales and implementations with executive leadership and engagement ensuring customer satisfaction, retention and referencability. • Focused attention on improving AI Engine credibility and accuracy to improve customer confidence, acceptance rate and satisfaction to retain customers, increase referencability and increase sales. • Automated Continuing Education Consulting and Physician Education and Training Services to reduce costs to customers and increase staff capacity while ensuring continued positive outcomes and results. Show less
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Self Employed
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United States
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700 & Above Employee
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Executive Consultant
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Feb 2018 - Mar 2019
Advisor to CEO, senior staff support. Guide VPs and Directors in addressing and resolving critical project and client issues. Advisor to CEO, senior staff support. Guide VPs and Directors in addressing and resolving critical project and client issues.
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Meridian Medical Management
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Executive Vice President - Operations, Client Services and IT
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2015 - 2018
Directed 5 businesses and 3 office locations in CT, FL, and WA. Managed operations, IT, product strategy and life cycle, value-add sales, outsourcing, and RCM services. Managed 5 P&Ls and 300+ employees, including 12 direct reports comprised of 3 Vice Presidents and 9 Directors.• Optimized Information Technology products and services as well as Revenue Cycle Management• Attained Meaningful Use (MU) certification based on effective IT mapping, including bi-annual major releases, regulatory updates, and required fixes. • Minimized human capital expenditure and maximized revenue potential through creation and deployment of proprietary automated software robots supporting insurance/billing procedures. Partnered with 3rd party outsourcing companies and enabled significant reduction in costs while generating additional revenue. • Ensured optimal IT infrastructure and performance organization-wide by presiding over technical hardware, software, and facility needs as well as connections to clients, and/or hosting of client software, and vendors. Enabled consistent, secure uptime/access with minimal disruption, resulting in effective outcomes. • Directed and collaborated with peer leaders across the organization to manage attainment of goals for revenue, EBITDA, staff retention and performance planning, contract negotiations, vendor management, client satisfaction, compliance and quality focus as well as facilities and IT planning and maintenance. • Secured Client Revenue and improved satisfaction by providing executive direction and engagement for IT products and services as well as Revenue Cycle Management (RCM) services. Focus on exceeding expectations in Service Level Agreements (SLAs) and "delighting" customers. Show less
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Vice President - Operations & Client Services
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2013 - 2015
Directed Operations for 3 offices in 2 regions, managed 200+ staff (direct, indirect and outsourced), and led Account Management functions for 4 large practices (part of prestigious Academic Medical Centers). Managed P&L and secured add on and renewal sales. • Instrumental in transitioning the organization from General Electric (GE) to The Gores Group, LLC. • Within first year, exceeded revenue expectations by $2mm and EBITDA by $1mm. • Renewed 2 large multimillion-dollar academic client agreements. • Orchestrated successful implementation and upgrades of GE Centricity Business and GE Centricity EMR integrated EMR/PM system. Paved way for new 5 year multimillion-dollar contract. • Achieved maximum client satisfaction by initiating a partnership approach enabling transparency of projects and deliverables. Employed proven Client Management strategies leading to favorable client references for sales as well as renewal and add on opportunities. Pivotal in securing net new million dollar sale. • Retained 99% of staff despite office closure and consolidation, through proactive communication, strong project management, and flexible solutions. • Key contributor in acquisition of Origin (tripled company in size) and leader in assimilation into Meridian. • Surpassed sales department in generating revenue and add-on sales volume through client relationship building and management, product knowledge, and deal closing. Show less
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GE HealthCare
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United States
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Hospitals and Health Care
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700 & Above Employee
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VP, Strategic Sourcing - Operations and Account Management
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2008 - 2013
Promoted to lead Strategic Sourcing affiliate company due to past success.Managed accounts for 4 high-volume practices associated with prestigious Academic Medical Centers, including P&L, new business acquisition, and renewal sales. Directed operations across 3 locations in 2 regions with staff of 200 direct, indirect, and outsourced employees. Strategic decision-maker. Reduced risk, cut costs. Won employee confidence and respect, utilizing knowledge and leadership skills, clear communication of goals and expectations, and removing barriers by resolving staffing concerns. Improved staff performance by supporting efforts with training and providing tools. Negotiated settlements and renegotiated contracts, and achieved client satisfaction. • Led unprofitable affiliate company to profitability. Regained client satisfaction and success. Restored employee morale enabling profitable sale to Private Equity (PE) firm. • Closed pivotal contract resulting in over $45mm revenue gains over 3-years, by winning client confidence and respect through proactive and consistent communication and engagement. • Ensured successful implementation of GE software and RCM best practices and people to secure successful onboarding of 2 new multimillion dollar clients, on time and on budget. • Recruited to join organization created by PE firm as essential resource based on previous achievements and performance during sale of company from GE to new owner. Show less
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General Manager, Consulting
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2007 - 2008
Established separate consulting services business for GE Healthcare within the GE HCIITS business unit.• Directed start up from vision to deployment, including strategy, staffing, marketing, sales, P&L accountability, client satisfaction, and coordination with other business units. Ensured stability and profitability.
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Senior Director, Organizational Readiness
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2006 - 2007
Managed and Directed the Organizational Readiness Team that focused on ensuring all departments were prepared for a new release or version of the largest software solution offered by IDX, now GE, spanning 5 regional offices and hundreds of clients and staff. Collaborated with/led all functional areas of the company, including Development, Marketing, Sales, Implementations, Support, Training and Documentation.• Developed all materials, as well as processes, required to execute rollout of new releases and new products. Executed across the organization on time and on budget resulting in positive impact on revenues, costs, staff readiness, efficiency and effectiveness, and client satisfaction.• Led New Business Development Team in creating, marketing, and selling new product for the Billing Service market. Show less
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Education
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University of Vermont
MBA coursework -
DeVry Institute of Technology
BS, Computer Information Systems
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