Karen Rolleston

Syndicate Chair at The CEO Institute
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Contact Information
us****@****om
(386) 825-5501
Location
New Zealand, NZ

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Credentials

  • Goal Setting: Objectives and Key Results (OKRs)
    LinkedIn
    Mar, 2022
    - Nov, 2024

Experience

    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • Syndicate Chair
      • Jan 2021 - Present

      Peer Support & Leadership ProgramsCEOs, Business Owners & Senior ExecutivesWorking with CEO who run $10M to $100M companies Peer Support & Leadership ProgramsCEOs, Business Owners & Senior ExecutivesWorking with CEO who run $10M to $100M companies

    • New Zealand
    • Business Consulting and Services
    • Director
      • Apr 2019 - Present

    • New Zealand
    • Technical and Vocational Training
    • 1 - 100 Employee
    • Board Member
      • Sep 2021 - Present

    • New Zealand
    • Individual and Family Services
    • 1 - 100 Employee
    • Deputy Chair
      • Oct 2021 - Present

    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Advisory Board Member
      • Aug 2019 - Present

      Mid tier IT managed services Mid tier IT managed services

    • New Zealand
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Advisory Board Member
      • Oct 2016 - Present

      Privately owned company specialising in the delivery of practical, industrial workplace health and safety consulting and training. International operations in Australia and the Middle East. Privately owned company specialising in the delivery of practical, industrial workplace health and safety consulting and training. International operations in Australia and the Middle East.

    • New Zealand
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Chief Executive Officer
      • Aug 2019 - Nov 2020

    • New Zealand
    • Government Administration
    • 100 - 200 Employee
    • Board Member
      • Oct 2016 - Jan 2020

      Education New Zealand (ENZ) raises awareness of New Zealand as a study destination and supports education providers and businesses to export their services and products. Education New Zealand (ENZ) raises awareness of New Zealand as a study destination and supports education providers and businesses to export their services and products.

    • New Zealand
    • Education Administration Programs
    • 100 - 200 Employee
    • Education Council Member
      • Aug 2018 - Aug 2019

      ACG is a group of private schools and early learning centres in NZ, Vietnam and Indonesia. ACG is a group of private schools and early learning centres in NZ, Vietnam and Indonesia.

    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Executive Officer
      • Jan 2017 - Jul 2019

      Privately owned and part of the Telco group of companies, TTS provides cloud and managed ITservices to over 65,000 users, development of TTS Universal our SaaS platform and digital fluency training Privately owned and part of the Telco group of companies, TTS provides cloud and managed ITservices to over 65,000 users, development of TTS Universal our SaaS platform and digital fluency training

    • Australia
    • E-Learning Providers
    • 200 - 300 Employee
    • NZ CEO & Director
      • Oct 2012 - Dec 2016

      Global ASX listed online (SaaS) education company specialising in Literacy and Numeracy programs for schools and students’ K -12. Known for brands Mathletics, Reading Eggs. Global ASX listed online (SaaS) education company specialising in Literacy and Numeracy programs for schools and students’ K -12. Known for brands Mathletics, Reading Eggs.

    • Managing Director
      • Jun 2011 - Jul 2013

      A start up consulting business providing security, training and surveillance services to commercial and public sector organisations. Context and selected achievements● Developed and negotiated favourable contract terms with Government Departments● Established sustainable relationships with industry bodies delivering positive returns to the business● Built successful referral networks returning increased sales revenue and profits ● Established competitive brand presence in the industry● Implemented all operational requirements for a start-up including finances, sales, marketing, governance, risk and compliance● Created and implemented standard operating procedures in adherence with regulatory compliance requirements; governing private investigators and security providers● Oversaw nationwide contractor network ensuring project deadlines and objectives were met● Instigated the business marketing strategy utilising and leveraging social media platforms

    • Managing Director
      • Aug 2006 - May 2011

      Managing Director – Manzana LtdDirector – 2Touch Technologies LtdDirector – Interactive Whiteboards Australia Pty LtdManzana Ltd is a reseller and distributor of 2Touch Technologies and other education brands providing services in New Zealand. The company’s Australian branch, Interactive Whiteboards Australia, was launched in 2007 to expand market reach and increase sales channels across 2 countries. The research and development business, 2Touch Technologies actively develop and expand the product offering to create leading edge solutions in educational software.Context and Achievements:● Key member of executive management team growing company turnover in excess of 400% through market expansion and design of sustainable business structures ● Collaborated with Australian Partner developing business strategy across sales, marketing, development and research● Developed robust governance processes supporting financial and strategic business planning across 3 divisions● Oversaw import and export strategies for new products across the Australasian market● Led and managed a team of 8 direct reports overseeing all HR functions including performance development, training and recruitment● Oversaw full financial, resource and operational management of NZ business including P&L, cashflow, budget and forecasting requirements● Managed risk and compliance functions across two separate models of distribution and direct sales

    • Executive Director & Shareholder
      • Jan 2008 - Apr 2011

      A Start up company 2 Touch developed software and built Interactive Whiteboards for Schools using optical touch technology successfully establishing a new brand with offices and customers in both Australia and NZ. A Start up company 2 Touch developed software and built Interactive Whiteboards for Schools using optical touch technology successfully establishing a new brand with offices and customers in both Australia and NZ.

    • Principal Consultant
      • 2003 - 2004

      Provided independent consulting services to key accounts including Honda New Zealand and Softplus across a range of business functions.Context and Achievements:● Led nationwide audits for commercial dealership operation reviewing brand and service alignment to achieve set targets● Prepared and presented management reports to Head Office executive leadership team.● Facilitated training with staff on the use of new IT systems to maximise efficiencies within the business● Provided training on customer management and sales techniques, promoting sale of software for the freight and transport industry● Developed a user manual to support training initiatives and continued sales successes

    • United Kingdom
    • Computer and Network Security
    • National Customer Services Manager
      • 2001 - 2003

      Radionet Ltd was a wireless broadband Internet service provider, new to the New Zealand marketplace.Context and Achievements:● Led business restructure reviewing roles and establishing targets and KPIs to promote a focused and competitive environment● Created all operating procedures to support a fast-paced, technology driven business● Provided feedback and reports to the CEO regarding budget forecasts, team targets and customer satisfaction rates● Coached and motivated a team of 6 providing all HR functions including recruitment, performance development and training● Developed and implemented a successful customer service model, reducing complaints by 56% through technology advancements and improvements to escalation processes and helpdesk brand● Identified significant undercharged billings to customers in the hundreds of thousands● Managed key client relationships with commercial customers, improving communication and promoting a focus on client retention as well as new markets● Negotiated contracts with suppliers to deliver cost-effective outcomes back to the business

    • Defense and Space Manufacturing
    • 1 - 100 Employee
    • Operations and Administration Manager
      • 1997 - 2001

      MicroSource Ltd distributed IT products to IT system integrators and dealers. Context and Achievements:● Developed relationships with Tier 1 IT companies to distribute a large range of IT products● Oversaw key functions of the business including warehousing, inventory, accounting, financial reporting and administration● Sourced and implemented a new software package to improve visibility over inventory Management and reduce manual processes● Managed foreign currency hedging accurately and efficiently during a fluctuating financial environment

Education

  • Auckland University of Technology
    Master of Business Administration (MBA), Marketing
    2004 - 2006
  • Tech Futures Lab
    Micro Credential, Disruptive Technology
    -
  • Institute of Directors in New Zealand
    Company Directors Course
    2014 - 2014
  • Institute of Directors in New Zealand
    Audit and Risk
    2019 -
  • Te Wānanga o Aotearoa
    NZ Certificate in Tikanga
    2019 -
  • Shaw Academy
    Diploma in Social Media Marketing
    -

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