Experience

Impellam Group
• United Kingdom
• Staffing and Recruiting
• 400 - 500 Employee
• Head Of Compliance CoE GMS

  • Apr 2022 - Present


Xcede Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Head Of Compliance

  • Feb 2021 - Apr 2022

  • Manage compliance team of 5 responsible for reviewing compliance and issuing contracts where required in multiple locations including UK, APAC, Germany, South Africa, USA, Switzerland. • Manage UK and global umbrella PSL • Responsible for IR35 project, ensuring a compliant approach was achieved • D&I board member – responsible for identifying a suitable D&I partner plus heading up the D&I project roll out • Manage compliance team of 5 responsible for reviewing compliance and issuing contracts where required in multiple locations including UK, APAC, Germany, South Africa, USA, Switzerland. • Manage UK and global umbrella PSL • Responsible for IR35 project, ensuring a compliant approach was achieved • D&I board member – responsible for identifying a suitable D&I partner plus heading up the D&I project roll out



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Compliance Manager

  • May 2018 - Feb 2021

  • Manage a combination of office based and remote compliance team members, plus act as a point of escalation for compliance queries in an office of around 270 consultants plus multiple account teams• Key point of contact for external audits including ISO9001 and client requests• Design and deliver training to new and existing consultants, regular sessions include general compliance process, software, AWR, understanding key contractual terms and right to work in the UK• Part of a team responsible for roll out of FTSE 100 client global compliance standard• My team clear candidate’s files for around 90 clients across various industries including Financial Services, Insurance and Healthcare providers.• Agency Worker Regulations regional representative and SME Show less

• Compliance Manager

  • Jul 2015 - May 2018

  • Undertaking contract reviews at various stages of the process including RFI, ITT, contract renewal, amendment, new business opportunities and third party agreements with our supply chain. My role is to highlight potential areas of risk, provide recommendations and guidance to mitigate business risk and assist in contract negotiation. • Producing compliance process guidance for the general business, ensuring processes are defined in accordance with legislative and contractual requirements which are documented in a manner easily digestible by those without specialist knowledge. This involves liaising with the client management teams and the client directly to seek clarification where required and establish processes accordingly.• Implementation of new client agreements – I work with the implementation team to ensure contractual and legislative compliance requirements are incorporated into the systems, processes and guidance which is rolled out to the business. This involves documentation of compliance instructions for consultants, liaising with and advising the client to reach a workable solution for all parties whilst avoiding excessive burden on resources, and training where required.• Provision of information to individuals and third parties under the DPA, in line with the Information Commissioner Office guidance. Management of the Subject Access Request process and responding to requests for information from third parties including government bodies and independent law firms.• Point of contact within the business for contractual compliance queries.• Facilitate client audit requests and act as an ongoing point of contact.• Research into compliance requirements of new areas of business where required including rail, drivers and seafarers, to advise the operational teams on industry requirements to consider in new business opportunities. Show less



Manpower UK

• United Kingdom
• Staffing and Recruiting
• 300 - 400 Employee

• Support Services Manager - Responsible for audit, candidate contract issue and MI team

  • Jun 2014 - Jul 2015

  Achievements: • Continuous improvement of key financial client audit results driven through process improvement, tighter controls and staff training. • Nominated for Contract of the Year at the annual company award ceremony for my operational responsibility of the Civil Service recruitment process, where over 150 campaigns were delivered across in 2014 delivering nearly £1m. • Recruitment of staff and implementation of team structure – including creation of standardized compliance test tailored to temporary recruitment model to identify compliance skill in those without experience in the field, introduction of promotional criteria which enabled the conversion of several temporary staff members to permanent, increasing stability within the team and retaining knowledge. • Created contract generation and training documentation team along with associated processes for aviation client. General responsibilities: • Attend opening meetings with new client to advise on suitable compliance standard • Represent the company at Client Tender meetings as a compliance expert • Implementation of new contracts including training of staff, process definition and liaising with account team, client and multiple Manpower sites to ensure smooth introduction. • Responsible for a team of approx. 15 auditors and MI analysts, including their development and performance management • Hold daily resource meeting with my team to ensure optimal utilization of their time • Compilation of monthly unit cost information • Team size planning via forecasting of client demand • Interpretation of contractual requirements and referral for clarification where necessary Show less

• Group Compliance Manager (12 month secondment)

  • Jul 2013 - May 2014

  Achievements:• Process review and improvements leading to a 52% reduction in non-compliant files within 5 weeks• Creation, implementation and communication of pre-clearance process for candidates supplied into government framework• Recruited team including CV review, lead first and second stage interview process, and wrote the second stage competency questionsGeneral responsibilities:• Responsible for interpretation of contractual compliance requirements of major government framework• Manage a small team of auditors both office based and remotely. Including progress reviews, training, and monitoring and enforcing of targets.• Creation of process flow documentation and audit process guidance• Liaise with suppliers, facilitate invoice payment and appropriate split across regional cost codes based on volume per region• Recruited team including CV review, 1st and second stage interview process, wrote second stage competency questions• Compilation and communication of compliance reports to stakeholders and interested parties nationally including, directors, Management and Recruitment Consultants• Involved in regional compliance calls aimed at increasing understanding of and compliance with framework agreements.• Sharing of best practice throughout regions• Escalation of critical issues to the appropriate level. Show less

• Senior Group Compliance Auditor

  • Jan 2013 - Jul 2013

  Achievements:•Collaborated with Hays internal audit function to complete a review of contractual compliance on a key Hays Corporate Account client. Including inspection of candidate documentation, process review, report compilation and recommendations for improvements.General responsibilities:•Responsible for auditing both external agencies and Hays offices supplying into key contracts and ensuring compliance with contract terms and relevant legislation, according to the specifications of the contract across all specialisms•Perform internal operations audits to ensure that Hays offices comply with all relevant legislation and Group operational procedures across all Hays specialisms including Social Housing, Accountancy & Finance, Education, Healthcare, Construction & Property, Procurement & Supply Chain and IT. •Produce, and distribute to management and Regional Compliance Managers, clear and accurate reports on each audit, detailing the actions required to achieve compliance.•Monitor the completion of all urgent actions and ensure that the audits are closed off or escalated as appropriate Show less

• Quality Partner (Auditor)

  • Apr 2011 - Jan 2013

  Achievements:• As founding member of the HCA audit function I created templates, processes, report structure and methodology to ensure our contractual requirements were audited consistently, and reports were delivered highlighting risk areas and recommending solutions and improvements.• Responsible for rolling out Data Protection procedures nationwide. Personally trained 258 people across 24 sites and facilitated the training of a further 148 individuals. The training covered company policy, legislative requirement and process.• Led audit team in multiple client audits.• Studying law to improve my own competency and effectiveness in current position.General responsibilities:• Responsible for auditing recruitment contracts with FTSE 100 companies, leading financial institutions and London Borough Councils, focusing on areas of risk including legislative and financial.• Provide recommendations to address root cause issues and provide training where possible.• Frequent nationwide travel predominantly to London for client site visits.• Able to work as part of a team but also the confidence to take on projects working independently.• Perform ad-hoc audits as required, including system process, billing and data migration accuracy.• Compile reports for circulation to senior management team.• Track and chase agreed actions to ensure implementation.• Report on progress and produce MI. Show less



Rieke Packaging System

• Chemical Manufacturing
• 1 - 100 Employee

• Quality Technician

  • Sep 2010 - Apr 2011

  Achievements: • Developed appearance quality standard for use throughout business to reduce lost time from confusion over acceptance standard. General responsibilities: • Liaising with suppliers and customers to resolve quality issues. • Escort BSI and customer auditors around site for the duration of their audit. • Auditing supply base including overseas travel where necessary. • Auditing and reviewing internal processes to the quality standard ISO 9001:2008 • Developing and introducing new procedures and systems in line with customer requirements. • Analysis previous days reject data and compile report for decimation to the relevant team for use in driving improvement projects. Show less



Schlegel Automotive Europe ltd

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Cell Manager

  • Feb 2006 - Aug 2010

  Key Achievements: • Creation, implementation and communication of new Waste Segregation and Recycling systems with the plant. • Managed teams of between 10 and 30 operators • Review and upgrade of production units documentation within my responsibility to achieve TS 16949 standard (Automotive industry quality standard), including re writing SOS and Control Plans. • Successfully Managed the re-introduction of Micra door seal production back to the UK. This involved regular progress meetings and reporting to ensure all milestones were met. General responsibilities: • Analyse previous days production data including scrap and production targets, then compile into daily KPI reports for use as a management tool. • Investigate scrap reduction initiatives, compile reports including cost and justification. • Scrap segregation project roll out and communication. • Environmental Auditing of the factory to ISO14001 standard • Man hour planning for approximately 53 operators who work a combination of 2 and 3 shift patterns across 15 separate production cells. • Conduct employee briefing/communication meetings. • Quality confirmation audits • Return to work / disciplinary interviews • Quality concern feedback to operators • Ensure all product and processes are reviewed and rectified as necessary following customer concerns. Show less