Experience

The Andrea Kitzmann Group | Powered by United Home Group of Keller Williams Realty

• United States
• Real Estate
• 1 - 100 Employee

• Realtor

  • Nov 2022 - Present

  College Station-Bryan Area



Gulf Coast Realtors

• United States
• Real Estate

• Realtor

  • Nov 2015 - Aug 2023

  Dickinson Texas Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Relationship Banker II

  • 2012 - Jul 2015

  Sealy, Texas - Act as a Customer Advocate - Take an active role in educating customers on other banking channels as well as sales and service offerings - Owns personal development to achieve job proficiency, meet performance goals and obtain internal Banker Certification - Meet set performance goals, demonstrate skills-based behaviors to achieve Banker Certification and Advanced Banker Certification status and recertify annually - Meets with prospects and customers as a result of outbound… Show more - Act as a Customer Advocate - Take an active role in educating customers on other banking channels as well as sales and service offerings - Owns personal development to achieve job proficiency, meet performance goals and obtain internal Banker Certification - Meet set performance goals, demonstrate skills-based behaviors to achieve Banker Certification and Advanced Banker Certification status and recertify annually - Meets with prospects and customers as a result of outbound calling efforts, teller referrals and branch referrals in specialist areas including Investments, Small Business, and/or Mortgage to discuss and sell banking products - Proactively maximizes sales opportunities - Consistently uses needs-based assessment tools to analyze and determine customer needs - Recommends and sells appropriate solutions both in person and on the telephone or online - Maintains a working knowledge of the complete line of products and services offered; takes responsibility to keep up to date and request assistance for further development needs - As requested, participates in, leads and mentors associates trainings and sales meetings - Creates customer awareness of alternative banking channels, such as digital capabilities, ATM, online and mobile banking - Leverages tools to incorporate customer offers in needs-based conversations - Actively contributes to branch team’s success - Deepen customer relationships - Creates a welcoming and warm environment in the branch by greeting customers and prospects in the lobby and on the phone; demonstrates genuine interest in the customer and in helping them meet their financial needs. - Fulfills any of our customer’s servicing needs with the intent of enhancing customer retention and engagement. - Ensures all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.

• Multi Branch Banker

  • 2011 - 2012

  Brenham, Texas - Contribute to a customer-centric culture, continuous improvement, innovation and change - Meet set performance goals, demonstrate skills-based behaviors to achieve Multi Branch Senior Relationship Banker Certification status and recertify annually - Owns personal development and achievement of required responsibilities to become Banker Certified - Provide “in the moment” sales and service to all branches within District - Perform Designee duties to all branches as assigned… Show more - Contribute to a customer-centric culture, continuous improvement, innovation and change - Meet set performance goals, demonstrate skills-based behaviors to achieve Multi Branch Senior Relationship Banker Certification status and recertify annually - Owns personal development and achievement of required responsibilities to become Banker Certified - Provide “in the moment” sales and service to all branches within District - Perform Designee duties to all branches as assigned - Creates customer awareness of alternative banking channel offerings, such as digital capabilities, ATM, online and mobile banking - Consistently uses needs-based assessment tools to analyze and determine customer needs - Recommends and sells appropriate solutions (Consumer and Small Business) in person, on the telephone or via other channels - Maintains a working knowledge of the complete line of products and services offered; takes responsibility to keep up to date and request assistance for further development needs - As requested, participates in, leads and mentors associate training and sales meetings - Creates a welcoming and warm environment in the branch by greeting customers and prospects in the lobby and on the phone; demonstrates genuine interest in the customer by helping them meet their financial needs. - Fulfills our customers servicing needs by researching customer inquiries, ordering checks/and or debit cards, returning phone calls, accepting and forwarding wires and other customer-originated needs with the intent of enhancing customer retention and engagement - Ensures all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations

• Relationship Banker

  • 2011 - 2011



Brenham Chrysler Jeep Dodge

• United States
• Retail
• 1 - 100 Employee

• Senior Service Advisor

  • 2005 - 2011

  Brenham Texas Customer service and quality control.