Customer Experience Team Lead

• Jan 2018 - Present

1: Walking customers through the process onboarding. 2: Helping troubleshoot platform problems and provide actionable tips to resolve the issue 3: Referring difficult cases to support technicians or a senior analyst 4: Maintaining a positive, empathetic and professional attitude toward customers at all times. 5: Responding promptly to customer inquiries. 6: Communicating with customers through various channels. 7: Acknowledging and resolving customer complaints. 8: Knowing our products inside and out so that you can answer questions. 9: Processing orders, forms, applications, and requests. 10: Keeping records of customer interactions, transactions, comments and complaints. 11: Communicating and coordinating with colleagues as necessary. 12: Providing feedback on the efficiency of the customer service process. 13: Managing a team of junior customer service representatives. 14: Ensure customer satisfaction and provide professional customer support. Show less

E-commerce Customer Support Associate

• Mar 2018 - Jun 2020

1: Be a hero for KarmaandLuck's customers by answering their questions and resolving their issues promptly via email, text, and chat. 2: Flex expertise on all Driven Products and DP-Accessories products Offer product recommendations when customers need our help to choose in choosing the best option 3: Manage and process customer returns ensuring they are entered accurately and on time 4:Reviewing and logging critical marketplace performance metrics and KPI’s daily 5: Monitor and respond to customer feedback and product reviews 6: Provide support for the warehouse team when they need help 7: Contribute to special projects that help improve Driven Products’ Customer Experience Show less

Customer Service Specialist

• May 2017 - May 2020

1:Resolve customer complaints via phone, email, mail, or social media. 2: Greet customers warmly and ascertain problem or reason for calling. 3: Assist with placement of orders, refunds, or exchanges. 4: Assist with shipping information and product descriptions. 5: Handled several accounts for the company in LATAM marketplaces. 1:Resolve customer complaints via phone, email, mail, or social media. 2: Greet customers warmly and ascertain problem or reason for calling. 3: Assist with placement of orders, refunds, or exchanges. 4: Assist with shipping information and product descriptions. 5: Handled several accounts for the company in LATAM marketplaces.

Administrative Support Specialist

• Jan 2017 - Apr 2020

Administrative Assistant

• Jan 2018 - Jan 2020

Parametrizador de Datos

• Mar 2017 - Nov 2017

- Parametrización de datos - Moderador de contenido - Parametrización de datos - Moderador de contenido

Dialing Agent

• Sep 2016 - Aug 2017

Dialing agent for outbound.al formerly known as Conversation Driver Dialing agent for outbound.al formerly known as Conversation Driver