Adult Residential Clinician

• Jan 2021 - Present

Human Resources Coordinator

• Jul 2019 - Jan 2021

Clinican Mental Health Counselor Intern

• Oct 2019 - Jun 2020

MS in Clinical Mental Health Counseling Graduate with Distinction

• Aug 2016 - Jul 2020

Completed MS in Clinical Mental Health Counseling Program. Diploma conferred July 31, 2020, with Distinction.

Unit Secretary

• Aug 2011 - Aug 2012

Provided clerical support to physicians and staff of the oncology/med-surg unit of an urban hospital.Accurately and efficiently input physician orders and organized patient charts.Maintained organization of nurses' station, updated patient census board, and attended to all incoming calls.Acted as a co-instructor in staff training sessions for roll-out of new order entry/nursing documentation software.Utilized full range of Microsoft Office products, including Excel and Publisher.Interacted effectively with clinical and non-clinical medical personnel, and patients and their families.

Unit Secretary

• Aug 2006 - Sep 2010

Provided broad clerical support to and coordinated with the clinical and non-clinical staff of a mid-size urban Emergency Department, adjunct hospital departments, and patient care units.Provided outstanding customer service and psychological support to patients and their families.Streamlined departmental organization to ensure consistent access to form and supplies, and developed updated digital versions of forms and patient education materials.Served as Secretary to Mercy's Code STEMI cardiac emergency response team, maintaining records of response times for evaluation of outcomes and compiling minutes of the team's process improvement meetings.Accurately and efficiently input physician orders, accessed medical records per physician request, and worked to expedite delivery of radiology and laboratory services.Compiled detailed minutes of department staff meetings and acted as Notary Public.Adapted quickly and effectively to ever-changing needs of the department, its staff, and work-flows.

Administrative Assistant/Operations Center Representative

• May 2001 - Jun 2006

Provided comprehensive administrative clerical support to public electric, natural gas, water, and wastewater utilities staff, and interacted daily with vendors, contractors, and customers.Composed and proofed memoranda and correspondence, and maintained detailed files and spreadsheets.Participated in key initiatives, including the post-9/11 Department of Homeland Security Water/Wastewater Facilities Vulnerability Assessment and Safety Plan.Scanned accumulated records of more than 14,000 served addresses, departmental contracts, and capital projects files.Designed promotional materials and public education brochures.Contributed to the City of Monroe Newsletter, writing on health and wellness topics.Arranged out-of-town travel for personnel, and served as Secretary to the North Carolina Municipal Gas Operators at the organization's monthly meetings.