Experience

Agrace

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Admissions Enrollment Representative

  • Apr 2022 - Present

  Fitchburg, Wisconsin, United States Agrace is a non-profit hospice and adult care organization that helps individuals make choices about their health care at vulnerable times in their life. Our service programs include hospice, palliative care, Age at Home in-home care and Agrace's Adult Day Care Center. As an admissions representative, I work closely with patients, families, nurses and care centers to discuss an individual's goals of care, present Agrace service options, assess for eligibility and help enroll onto… Show more Agrace is a non-profit hospice and adult care organization that helps individuals make choices about their health care at vulnerable times in their life. Our service programs include hospice, palliative care, Age at Home in-home care and Agrace's Adult Day Care Center. As an admissions representative, I work closely with patients, families, nurses and care centers to discuss an individual's goals of care, present Agrace service options, assess for eligibility and help enroll onto services as appropriate. I visit patients/famililies in their home or whereever they call home. This role requires a great deal of emotional intelligence and active listening to discuss sensitive topics in a respectful and dignified way that honors each individual patient/family. Flexibility, attention to detail, patience, organization and time management are essential skills utilized in this role daily. Taking time to get to know each patient/family personally to begin developing Agrace's relationship is key to a successful enrollment visit. Each visit has unique needs but connecting patients/families with Agrace's support and services is incredibily fulfilling. Show less



Humana

• Brazil
• Professional Training and Coaching

• Health Insurance Sales Manager

  • Jun 2014 - Apr 2022

  Middleton, Wi Manage, train and motivate a team of licensed inside sales professionals to provide professional and consultative guidance about Medicare, health insurance and Humana’s plans, benefits and premiums to current and prospective members for individual and group accounts. Train and develop agents to conduct suitability assessments to help consumers understand and select plans most directly related to their personal healthcare needs yo connect them with essential services to help them achieve… Show more Manage, train and motivate a team of licensed inside sales professionals to provide professional and consultative guidance about Medicare, health insurance and Humana’s plans, benefits and premiums to current and prospective members for individual and group accounts. Train and develop agents to conduct suitability assessments to help consumers understand and select plans most directly related to their personal healthcare needs yo connect them with essential services to help them achieve their best personal well-being. As a sales agent, previously licensed to sell in all 50 states. Responsible for hiring and training of Humana Telesales Associates. Provide coaching, facilitate learning workshops and assist associates in completing necessary job certifications. Model and train Humana’s culture and values. National Humana Summit Award nominee based on high sales performance, strong ability to deliver consistently high levels of customer service and being a foundational member of the teams I oversee. Inaugural member of Humana's People First training program. Chosen from over 1200 Humana telesales representatives to help showcase new training initiatives as an employee who lives Humana's values and creates impact within our company and with our customers on a daily basis. Book of Business member retention program member piloting new ways to provide exceptional customer service follow-up and retention methods. Member of Humana’s national Change Champions team helping communicate essential current/future organizational changes across various departments. Train agents to handle Medicare test calls measuring accessibility and accuracy while responding to compliance questions related to Humana’s Medicare quality ratings. Two-time Spotlight award winner among the Direct Marketing Sales Madison office. Member of Humana DMS Madison Employee Engagement and Charity Committees. Show less



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Program Manager - Marketing

  • Mar 2010 - May 2014

  Madison, WI Developed and implemented targeted and engaging donor and sponsor marketing programs using a variety of communications touchpoints - direct mail, email, online, call programs, social media and traditional media strategies. Donor programs were designed to increase overall blood donations, encourage right type donations, increase donation frequency and extend donor retention. Sponsor programs were designed to increase blood drive participation rates and support longevity and retention.



AAF Madison

• Design Services
• 1 - 100 Employee

• Executive Committee Member

  • Jul 2007 - Mar 2010

  Served as the Secretary/Treasurer of American Advertising Federation Madison Chapter. Previously I chaired the Education and Membership Committees. AAF Madison is a professional networking and development group that strives to promote the advancement of the marketing/advertising/communications industries.



WBUW-TV (Madison's CW)

• Senior Account Executive

  • Jul 2008 - Feb 2010

  Assisted local, regional and national clients with television advertising and promotions. Provided strong client service experiences and successfully implemented programs from planning to completion. Serviced some of stations top clients and helped grow client base.



KW2

• United States
• Marketing Services
• 1 - 100 Employee

• Media Director

  • Apr 2005 - Apr 2008

  Responsible for media research, strategic media planning and buying, target audience segmentation and message communications analysis for agency's media client portfolio. Varied client assignments including both public sector (state) and private sector (privately held companies). Specialized in heath education and tourism/hospitality industries.



Stephan & Brady

• United States
• Public Relations and Communications Services

• Media Supervisor

  • Jul 1992 - Apr 2005

  Responsible for media research, planning and buying on specific agency accounts. Extensive client interaction/experience in the telecommunications, insurance, hospitality/tourism, finance and foodservice industries. Supervised and mentored junior level department members.