Experience

Colorado Asphalt Works Inc

• United States
• Construction
• 1 - 100 Employee

• Administrator

  • Aug 2017 - Present



Boesen Law

• United States
• Law Practice
• 1 - 100 Employee

• Paralegal

  • Feb 2016 - Present

  Paralegal working in Workman's Comp cases.



KUHS Denver

• Radio DJ

  • Dec 2015 - Present

  Motivational talk show host. Step into the moment with "Dr. K" for a Spirited, sizzling, talk fest about issues that tug at your heart. Join me every Thursday, 4-6 PM MST On : www.kuhsdenver.com



Cervantes Law Firm

• United States
• 1 - 100 Employee

• Office Manager

  • Jan 2014 - Oct 2015

  Manages business functions as well as the overall operations of a law office. Reports to the managing partner, management committee or Chairman of the Board, and participates in management meetings. In addition to general responsibility for financial planning and controls, personnel administration, and systems and physical facilities, the legal administrator identifies and plans for the changing needs of the organization, shares responsibility with the appropriate partners or owners for strategic planning, practice management and marketing, and contributes to cost-effective management throughout the organization.Whether directly or through a management team, the legal administrator is responsible for most or all of the following: Financial Management:Including planning, forecasting, budgeting, variance analysis, profitability analysis, financial reporting, general ledger accounting, billing and collections, cash flow control, banking relationships, investment, tax planning, tax reporting, trust accounting, payroll, pension plans and other financial management functions. Human Resource Management:Including recruiting, selection, training and development, performance evaluation, salary administration, employee relations, motivation, counseling, disciplining, discharging, benefits administration, workers’ compensation, personnel data systems, job design, resource allocation and other human resource management functions for the legal, paralegal and support staff. Systems Management:Including systems analysis, operational audits, cost/benefit analysis, computer systems design, programming and systems development, information services, records management, library management, office automation, document construction systems, information storage and retrieval, telecommunications, litigation support, legal practice systems and other systems management functions.



Kforce

• Insurance Administrator / Underwriter

  • Nov 2013 - Jan 2014

  Operations. Assisted management in assessing the firm’s potential exposure to financial risk as a result of liability claims, and recommending the best insurance coverage as a precaution. Additionally, performed all paperwork required to obtain and maintain that coverage. Invoicing. Maintained Insurance logs. Maintained Driver’s MVR Records.This is a Temp Job. Assignment 11-15-13 through 01-03-14



Permex Driving School

• United States
• Higher Education

• Senior driving Instructor

  • Aug 2012 - Aug 2013

  Thorough knowledge of motor vehicle insurance laws and regulations. Provided special practical knowledge of highway markings, signs and signals to students. Instructed driving laws, tips for safe driving and parking regulations to students. Explained the basics of driving along with mechanical operation and driving techniques. Maintained all Colorado Department of Revenue Driver Services Records and files for the school and students. Responsible for monthly audit reports. Managed office responsibilities and incremental revenue for the school.



Direct Alliance

• United States
• Retail

• Clear- WEB/ TELE SALES BILINGUAL INBOUND

  • Nov 2010 - Dec 2011

  Answered inbound calls from consumers and assessed customer needs. Utilized all product knowledge and documentation to provide customers with product recommendations appropriate for their needs. Generated incremental revenue for client partners.Created new accounts for customers calling for the first time. Data entry of a variety of required profiling information for all customers who call in. Data entry was also necessary to compile quotes, orders, and related reporting tools, and additional cross selling of other products. Achieved levels of sales revenue performance based on existing tenure-based goals.



Cricket Communications

• Writing and Editing
• 1 - 100 Employee

• Assistant Retail Business Mngr

  • May 2005 - Nov 2009

  financial management (Established and maintained adherence to budget), business operations, customer service and retention, promotions, inventory, employee training and development. Assured attainment of all net sales and revenue goals , including developing sales strategies and tactical implementation. Assumed direct responsibility for all day-to-day store operations. Coached and developed retail staff. Analyzed business trends, tracked competitor landscape, shared best practices with other stores. Participated in the staffing process for the store, including hiring and performance management. Promoted positive customer experience through modeling great customer service and handling escalations. Demonstrated solid technical competence for all products and services sold. Engaged in community activities and business development that supported business goals. Maintained relationships with Network Operations Center to keep abreast of changes, potential customer issues and assist with resolution of issues. Owned store issues , proactively identified challenges and created improvement plans. Conducted employee meetings and operations reviews.



PERMEX Servicios Integrados

• United States
• Accounting
• 1 - 100 Employee

• Tax Preparer and Customer Service

  • Jan 1997 - Jan 2002

  Managed various office duties, answering the phone, customer relations, tax preparing, and translating documents from Spanish into english.



Mellon Mortgage

• United States
• Real Estate

• Loan Processor Senior Level

  • Jan 1997 - Jan 2000

  variety of tasks on Mortgage Loan Files, taking the primary responsibility for the file from set up until the file moves to closing. Competently reviewed loan files to insure compliance with guidelines. Managed email communication with borrowers and loan officers to request documentation, set expectations, follow up and review closing figures in a professional and competent manner. Performed accurate and complete input into Point of Sale or Loan Origination system. Requested needed documentation from third party sources.Coordinated with underwriting to clear any conditions. Coordinated with closing to insure an accurate and timely closing.