Experience

PWP Industries, Inc.

• Packaging and Containers Manufacturing
• 100 - 200 Employee

• PMO Manager

  • Nov 2022 - Present



Clipper Logistics plc

• United States
• Warehousing and Storage
• 700 & Above Employee

• PMO Manager

  • Feb 2022 - Dec 2022



Capgemini Engineering

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Jun 2020 - Feb 2022



Altran

• France
• Information Technology & Services
• 700 & Above Employee

• Project Manager

  • Jun 2020 - Jun 2020

  Currently assigned as Programme Manager at Network Rail. Supporting the procurement event for Civils Examinations Framework Agreement. This involves drawing together Exit, Transition and Sourcing Strands into one programme to meet the required outcomes as defined in the Integrated Category Strategy. Currently assigned as Programme Manager at Network Rail. Supporting the procurement event for Civils Examinations Framework Agreement. This involves drawing together Exit, Transition and Sourcing Strands into one programme to meet the required outcomes as defined in the Integrated Category Strategy.



Kuehne+Nagel

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Business Project Manager - Invest & Grow Team

  • Jan 2019 - Jun 2020



NFU Mutual

• United Kingdom
• Insurance
• 700 & Above Employee

• Office Manager

  • Jan 2018 - Dec 2018



Highcroft House

• Towcester

• Owner/Proprietor

  • Jun 2009 - Jan 2018

  Ran a very successful 5* B&B in the centre of Towcester Ran a very successful 5* B&B in the centre of Towcester



KONE

• Finland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Freelance Project Manager - Training

  • Jul 2006 - 2008

  Working as part of a global project team on a company wide Desktop refresh program, I was responsible for developing and delivering training and project managing the rollout to staff based in UK, Australia and America. Delegates were trained over the internet using a virtual training room and teleconference facilities. Training covered the refresh process and application support for Windows XP. I developed local project plans for these territories to ensure that the global plan stayed on schedule. This involved close liaison with HP who were contracted to deliver the desktop solutions as well as stakeholders in the countries concerned. Show less



Self Employed

• SCC Birmingham

• Project Manager

  • 2004 - 2006

  Initially contracted to undertake a review of the existing telesales operation I presented my findings and recommendations to the Board sponsor. These included changes to structure, processes and systems. As a result of this, I was asked to act as Sales Manager on an interim basis and implement my recommendations whilst the business recruited a permanent member of staff for this post. The scope of my role was to help create a larger, re-branded Telesales function within SCC, targeting SME businesses. This has meant my involvement in all aspects of set up including:  Recruitment of 20 Graduates (to join existing team)  Design and Deployment of Magic eContact CRM system  Design and Deployment of Televantage Telephony system  Development and roll out of a Graduate training programme  Development of Transactional Web Site with external agency  Management of Data Cleansing and allocation Show less



Office World

• Milton Keynes

• Head of Direct Sales & Customer Service

  • Sep 2000 - Jun 2005

  Accountable for the Office World Direct Sales channels (Catalogue and Web) with a turnover of £8.9million and also responsible for the delivery of Customer Services and associated back office functions for the whole retail organisation. Responsibilities included: • Contact centre of 30 telesales/customer service agents, 3 direct reports (Operations Manager, MIS Manager and Web Administrator) and a back-office administration team. • Budgetary and forecasting accountability for these areas - Delivery of £9million turnover through Telesales and Web operations in 2003 (a 25% sales growth on 2002 results and 27% growth in 2004)) • Consulted with internal marketing and suppliers on the production and launch of catalogues and flyers as well as the design and refresh of the web site with a focus on maximising the revenue potential of these channels. • Established a new Telesales department in 2001, along with documented personnel, processes and procedures • Project Management of Successful implementation of a Siebel / BT CRM and CTI solution in 2003. • Design and launch of Training and Development Programme for all Contact Centre staff in January 2004. • Implementation of Customer Service Standards, policies and reporting across the organisation in 2003 Show less



DSG RETAIL LIMITED

• United Kingdom
• Retail
• 1 - 100 Employee

• Business Review Manager

  • 1994 - 1998

  Working in conjunction with consultants from Cap Gemini my role was to reduce costs and improve call handling across the group. The project involved diagnosis by data gathering undertaking a review of 50 call handling units and then identifying areas which required process re-engineering and technology upgrades. Recommendations were proposals for the consolidation and relocation of some existing operations. As a second phase, set up of a trial temporary operation to intercept and handle calls being made to the retail outlets. My role project managed all aspects of the trial including recruitment and training as well as sourcing the necessary technology and producing the project plan to gain financial approval for the trial. The results of the trial allowed the business to measure the cost and effectiveness of call handling within the retail outlets and to decide on the long term strategy for handling such calls in the future. Customer Service Team Manager - Reporting to the General Manager, responsibilities included the management of a department of approximately 10 staff. I also undertook recruitment and appraisals for staff in my team. I ensured that appropriate information was recorded and reported to the business in order to improve customer service and customer retention Show less