Senior Executive -Claims

• Mar 2023 - Present

Customer Ramp Agent

• Oct 2003 - Dec 2004

Was responsible for all Customer service functions and Reservations for Doha station. Coordinated with Ground Handling agent/Space Control/Outstation offices in order to meet all operational/sales and service requirements. Interacted with direct customers, freight forwarders & trade partners. Was responsible for all Customer service functions and Reservations for Doha station. Coordinated with Ground Handling agent/Space Control/Outstation offices in order to meet all operational/sales and service requirements. Interacted with direct customers, freight forwarders & trade partners.

Reservations Supervisor/Sales Support

• Mar 1993 - Apr 2003

As Reservations Supervisor: Was responsible for all operational activities of the station. Had full knowledge of all procedures, technical aspects of the job( Reservations, Advanced Fares & Ticketing, World Baggage Tracing System). Had complete knowledge of the product including he Frequent Flyer Program and passed on same to the colleagues Was responsible for preparing special pricing fare lists for all destinations in the network via online/interline routes.Had full knowledge of calculation of incentives for interline routings based on available special prorate agreements with other carriers. Handled difficult situations with confidence (eg: difficult passengers, rebooking due to delayed and cancelled flights). Built a one-on-one relationship with trade and commercial accounts,thus helping to increase productivity. Achieved highest score in Passage Sales and Services Training Program in Amsterdam. Was instrumental in achieving largest group handled by the station from the United States to Hyderabad (group of 70 doctors and medical representatives called The Flying Hospital). As Sales Support: Assisted Manager in all administrative and Sales related functions. Assisted Sales team with relevant market information, sales call structure. Had complete knowledge of the Accounting systems/procedures of the station. Show less