Experience

QuantumWork Advisory
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Business Process Consultant

  • Jul 2022 - Present


Resource Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Business Process Lead

  • Nov 2020 - Jul 2022

• Lead Process and MI Consultant

  • Jan 2019 - Nov 2020

  Working as part of the Resource Solutions Business Transformation Team, with a dual focus on Process Optimisation and MI Reporting within the team. Key responsibilities include ownership of Global Process related output and deliverables; Providing leadership, technical guidance and training within the Process workstream; Sign off for Process related content; use of Lean methodology and techniques to enhance and improve client processes; end to end Contract review, with regards to MI Reporting, SLAs, KPIs and additional reporting requirements and provide process and system recommendations; in-depth understanding of client systems to ensure allow for process mapping and input into SKA/KPI measurement points; and working with clients to understand the back-end systems configuration and reporting to ensure that all key system input points are understood and embedded within the process. Show less

• Process Optimisation and MI Consultant

  • Jan 2017 - Jan 2019

  Working as part of the Implementation team, with a dual focus of Process Optimisation and MI Reporting. Supporting the services of three project teams; Implementation, Strategic Projects and Operational Excellence.Key Process responsibilities include “end to end” Lean Process optimisation and review for new and existing global client base; create process mapping and documentation and preparing end-to-end workflow of processes; prioritising process/service improvement opportunities; and providing leadership, technical guidance and training events to internal customer groups.Key MI responsibilities include review and assessment of SLAs, KPIs and additional reporting requirements; discovery and requirements analysis of client reporting; end to end system analysis, including reporting function and capabilities; and working with RS MI Centre of Excellence to provide required information for report build. Show less

• Project Consultant - New Service, Process & Training

  • Feb 2015 - Jan 2017

  Working as part of the Implementation team on both small and large scale Global service roll outs. Involved with the organisation, analysis, facilitation and delivery of workshops for the design, creation and validation of processes; systems process analysis; training; and general development for new services and significant service enhancements.Key responsibilities are Process & Operations Analysis, including requirements gathering, analysis, process mapping and business process management (workflows and process mapping); Implementation, including ensuring effective and efficient service implementation, ensuring project documentation is complete, current and appropriately stored, data integrity checks and validation and review of site operational documentation; and Onsite Team Capability Development, including Training Needs Analysis, development of client specific training materials and delivery of training requirements, as required. Show less

• MI Analyst

  • May 2013 - Feb 2015

  Main Responsibilities- Responsible for global WIM monthly Reporting and larger scale BAU reporting- Responsible for a number of projects of various sizes- Involved in initial information gathering, process analysis and mapping, and issue resolution - Responsible for full process lifecycle, requesting information and assistance, where required- Systems ‘superuser’ for Taleo and Talentsource; including training and reporting - Liaising with client staff on large scale projects and systems roll outs- Testing and training on new systems and systems updates- Responsible for mapping and analysis of various recruitment processes (temp and perm), using MS Visio to create detailed process maps, including in depth analysis, as well as high level overviews that can be presented as handouts and highlighting areas of waste and duplication - Creating organisation structure and charts on MS VisioReporting:- Building reports in Business Objects for the Taleo System- Cover BAU reporting under RS remit during high volumes and absences.- Responsible for Group level reporting, including areas outwith RS Remit for WIM hiring globally for Permanent and Contingent Workforce, including, Cost Per Hire; Time to Offer; Sourcing; Headcount; and Live Roles and Activity. Show less

• Resource Co-ordinator

  • Nov 2009 - May 2013

  Resource Co-ordination: co-ordinating and diarising interviews across various business areas and locations; organising large scale recruitment activity (assessment centres); formatting role profiles (including proofreading and ensuring best practice); systems ‘superuser’.Process Mapping and Analysis: mapping and analysis of recruitment processes (mapping with MS Visio); creating and updating user guides detailing processes and role specific information; highlight any areas of waste and duplication.Reporting: Trained on 60% BAU reporting; Ad Hoc Resourcing Reporting.Project Work: Responsible for a number of projects of various sizes; Involved in initial information gathering, process analysis and mapping, and suggestions for resolution of any issues; Responsible for full process lifecycle of smaller projects.Ad Hoc Duties: Assist with document production; Produce systems/training guides; Systems ‘super user’; other, as required. Show less



Bright Purple Resourcing

• United Kingdom

• Resourcer

  • Dec 2007 - Nov 2009

  Worked as part of a dedicated team dealing with a single financial industry client during a large scale start up. Involved in initial recruitment set up and administrative duties. Ongoing management of existing applicants (or candidates) throughout the recruitment lifecycle. Identification of key skills as specified by employer job specification. Administrative and organizational duties for large financial client recruitment campaigns. Computer “super user” for new system, including staff training. Show less



Scottish Legal Aid Board

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Civil Accounts Assessment Officer

  • Jul 2005 - Dec 2007

  Assessment of solicitor accounts. Answering telephone and mail queries from solicitors and applicants. Ensuring an understanding of the Court process, with relation to civil cases, and of the Legal Aid charges associated with the work involved. Helping other departments, as required, allowing a greater understanding of the other areas within the organisation. Assessment of solicitor accounts. Answering telephone and mail queries from solicitors and applicants. Ensuring an understanding of the Court process, with relation to civil cases, and of the Legal Aid charges associated with the work involved. Helping other departments, as required, allowing a greater understanding of the other areas within the organisation.