Experience

RWS IP Services

• Legal Services
• 1 - 100 Employee

• Senior Business Analyst - Contract

  • Nov 2020 - Present

  Interviewed subject matter experts to capture the ‘as-is’ for all regions, including APAC regions, documented using process maps and SIPOCs(Supplies, Inputs, Processes, Outputs. Customer) Gathered key stakeholder, business requirements for a new portal to unify RWS’s products and regions and add value for the customer Collaborated with consulting partner, who were accountable for the Target Operating Model, on the ‘to-be’ Level 4 process engineering exercise and business change Facilitated workshops and documented the level 5 ‘to-be’ process maps. Walked-through and obtained sign-off from global process owners and regional process owners In collaboration with product owners and the external implementation partner, wrote User Stories with acceptance criteria to the gherkin method Contribution to agile scrum ceremonies such as sprint planning, retrospectives and daily-stand-ups Working closely with the implementation partner to deliver the solution Show less



Surrey County Council - Fixed Term Contract

• Business Analyst

  • Sep 2019 - Jul 2020

  Surrey County Council(SCC) are undertaking a large-scale digital transformation programme. Working as the Business Analyst on the two key digital initiatives; Data and Insight and Internet of Things(IoT). Data and Insight programme: - facilitate ideas/reflection sessions with the council’s service areas to compile a list of ‘big questions that may be addressed by utilising data analytics - working with stakeholders to understand benefits/outcomes. If these questions were answered how would Surrey’s residents benefit? - begin to investigate and understand the complexities of the solution to answer these questions. On the back of this, generated an as-is and to-be business process map for Adult Social Care, Contact Centre - documented/presented use cases on questions that can be addressed immediately - represented SCC at UK Authority Data4Good and Bots4Good seminars Internet of Things(IOC) programme: - in collaboration with SCC Highway and Transport service area, embarking on discovery proof of concepts to understand how IoT can support Surrey’s driving residents - Facilitated workshops and separate interviews to elicit requirements for an AI proof of concept to establish if this digital capability will work by identifying highway safety defects Show less



TMA Data Management Ltd

• Technical Business Analyst

  • Apr 2017 - Apr 2019

  Working collaboratively with external service providers and internal stakeholders on a major, government led, project to deliver Smart Meters to every domestic home by 2020. Achieved by developing a Smart Meter, Open API SaaS platform, aimed at small to medium sized energy suppliers. Working to Agile Scrum Methodology, my key responsibilities are: - to provide requirements with the right level of detail, allowing these to be broken down in to effective user stories with clear acceptance criteria to deliver value to our customers quickly. - to engage with the development team by clearly articulating requirements and assessing viability of solutions presented. - to articulate dependencies, deliverables, risks and issues with the business sponsors, business stakeholders, external stakeholders and third parties and to provide recommendations and conclusions. - responsible for all documentation, including traceability documentation - attend external meetings with third parties and regularly attend industry forums Show less



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Business Analyst - Core Insurance Delivery

  • Jul 2013 - Dec 2016

  Business Analyst on a major project to deliver a new product for DLG Partners Home Insurance Waterfall methodology, key responsibilities:• Stakeholder Management: This project encompassed many business areas and several platforms, legacy and digital. Development team were offshore.• Documentation - responsible for Business Requirements Document(BRD). I was the BA for legacy back-end platform, hence detailed requirements were needed here, however captured all requirements for all business areas.• Planning: Managing expectations of business stakeholders, the PM and the BA Manager as to when the business requirements would be signed-off by planning my workload.• Requirements Engineering: Elicit the requirements from stakeholders with an initial workshop followed by individual/business area stakeholder meetings. Walkthrough requirements with solution designer and offshore development team to identify gaps. Acquire sign-off of BRD as being an accurate statement of what is wanted.• Support offshore development teams: Clarify requirements. Cross-reference BRD with high level test scenarios to confirm requirements are captured during the development and testing phase.• Business testing activities: Help the business stakeholder with the User Acceptance Test scripts. Also,the Business Checkout Test scripts for when the project is implemented. Project Manager/Technical Business Analyst for six weeks end-to-end delivery Extremely successful as I took ownership of all aspects of delivery cycle.Waterfall methodology, key responsibilities:• Gather requirements and acquire business stakeholder sign-off.• Engage with onshore developer/tester and implementation team.• upon agreeing a solution with developer, present solution back to business stakeholders, ensuring they are satisfied.• Chair progress-meetings, identifying and mitigating risk, capturing actions and minutes and keeping BA Manager informed on progress. Show less

• Lead Developer - Core Insurance Delivery

  • May 2012 - Jul 2013

  Lead Analyst/Developer in a team whose purpose was to deliver small to medium sized projects, in-house. One of the top performers with 100% success rate, due to diligence and because I fully engaged with the stakeholders.- Challenging and persuasive skills; upon analysing the business requirements that were handed to me, I successfully challenged the business owner when a request for change did not meet the set criteria for small to medium sized projects, by persuading key stakeholders with my findings.- Mitigating Risk; represent medium-risk changes at weekly Change Approval Board seeking approval for my implementation. Fully engaged with Change Management Control and Change Management Implementation ensuring they are satisfied any risk is managed- Support out-of-hours implementations; assisting business with the business check-out activity. Ascertaining business are satisfied with the change before live users log-on to the system Show less



Convergys EMEA

• Analyst/Client Support

  • May 2001 - Jun 2002

  Client based, I developed, maintained and supported ITV-Digital's Customer Service Billing System called Wizard, a Convergys end-to end solution. This wide role encompassed developing Wizard ITV-Digital's business requirements under tight version controlled deadlines, maintaining the current production release and supporting Wizard on a rota basis outside of normal working hours. Client based, I developed, maintained and supported ITV-Digital's Customer Service Billing System called Wizard, a Convergys end-to end solution. This wide role encompassed developing Wizard ITV-Digital's business requirements under tight version controlled deadlines, maintaining the current production release and supporting Wizard on a rota basis outside of normal working hours.