Experience

GENSOLSAS

• Colombia
• Oil and Gas
• 1 - 100 Employee

• Consultor de marketing digital

  • Jan 2022 - Present

  -Design and implementation of digital marketing strategies aimed at increasing online visibility and customer engagement. -Management and optimization of advertising campaigns on social media platforms. -Analysis of metrics and adjustments to improve performance and return on investment. -Collaboration with the sales team to ensure alignment of objectives and maximize business opportunities. -Design and implementation of digital marketing strategies aimed at increasing online visibility and customer engagement. -Management and optimization of advertising campaigns on social media platforms. -Analysis of metrics and adjustments to improve performance and return on investment. -Collaboration with the sales team to ensure alignment of objectives and maximize business opportunities.



GENERAL SMART SOLUTIONS S.A.S. SEPTEMBER 2016 -JUNE 2017

• Bogotá D.C. Area, Colombia

• Customer Service Specialist

  • Sep 2016 - Jun 2017

  -Manage and resolve customer requests, ensuring an exceptional experience and building strong relationships. -Coordinate and oversee order management, processing, and tracking, ensuring timely deliveries and customer satisfaction. -Act as a liaison between customers and administrative areas, facilitating communication and problem resolution. -Manage and resolve customer requests, ensuring an exceptional experience and building strong relationships. -Coordinate and oversee order management, processing, and tracking, ensuring timely deliveries and customer satisfaction. -Act as a liaison between customers and administrative areas, facilitating communication and problem resolution.



DHL Global Forwarding

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Program Analyst at AMERICAS SHARED SERVICES CENTER

  • Jun 2013 - Sep 2016

  -Resolution of client issues and tracking of international shipments. -Contact internal customers and global stations to resolve incidents in shipments. -Shipping rate audits and shipment status control. -Billing invoices. Achievements: Created and executed an action plan that reduced backlogs by 50% in 3 months. Developed and implemented a strategy that improved data quality from 75% to 90%. -Resolution of client issues and tracking of international shipments. -Contact internal customers and global stations to resolve incidents in shipments. -Shipping rate audits and shipment status control. -Billing invoices. Achievements: Created and executed an action plan that reduced backlogs by 50% in 3 months. Developed and implemented a strategy that improved data quality from 75% to 90%.



ParqueSoft

• IT Services and IT Consulting
• 1 - 100 Employee

• INTERSHIP IN FOREING TRADE

  • Jan 2012 - Jun 2012

  Pereira, Colombia -Research and analysis of market opportunities in Latin America. -Assistance in identifying new markets and developing export plans. -Collaboration in the development of business and growth strategies in the international market. Pereira, Colombia -Research and analysis of market opportunities in Latin America. -Assistance in identifying new markets and developing export plans. -Collaboration in the development of business and growth strategies in the international market.



Cultural Care Au Pair

• United States

• Au pair in US

  • Jul 2010 - Jul 2011

  -Participation in a cultural exchange program, enhancing skills in intercultural communication, adaptability, and conflict resolution. -Providing childcare and support in educational and recreational activities. -Participation in a cultural exchange program, enhancing skills in intercultural communication, adaptability, and conflict resolution. -Providing childcare and support in educational and recreational activities.