Karen Prather

Customer Success Manager at Ascent360
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Contact Information
us****@****om
(386) 825-5501
Location
Kamas, Utah, United States, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Sep 2023 - Present

      As an Ascent 360 Client Success Manager, I work to make my client's data work for them to deliver personalized 1:1 marketing solutions and connections with customers. As an Ascent 360 Client Success Manager, I work to make my client's data work for them to deliver personalized 1:1 marketing solutions and connections with customers.

    • United States
    • Travel Arrangements
    • 500 - 600 Employee
    • Customer Relationship Management, Website and Digital Marketing Specialist
      • Feb 2021 - Present

    • United States
    • Musicians
    • 1 - 100 Employee
    • Marketing Specialist
      • Jun 2020 - Mar 2021

      Beginning as a marketing intern, I assisted the Crested Butte Music Festival in marketing efforts to sell tickets to events as well as facilitating the events. Through a mixture of social media, email and street-team promotion, our small team conducted a successful concert season for our non-profit organization, dedicated to providing accessible music performances and educational opportunities to our mountain community. I was responsible for creating content for emails and social media posts, networking in online groups to engage locals with our programming, creating and distributing physical marketing materials to local hubs, as well as assisting our team with any operational needs like checking attendee temperatures or setting up seats and table. I honed my CRM skills during this position, creating and sending promotional and informational emails to contact lists to sell tickets to concerts and fill classes. We also made a significant effort to provide inspiring content to spread awareness of the CBMF mission as well as communicate to existing donors on how their funding was supporting our goals. Presenting a concert season in the middle of a pandemic required our team to adapt to many unprecedented changes and prepared me well for the modern world of marketing where things can change rapidly, especially when working in tourism. My highlights working with CBMF include creating visual content surrounding one-of-a-kind musical experiences, developing my first Instagram filter, designing concert posters and collaborating with creative individuals with a shared passion for nurturing a community around music and art. Show less

    • United States
    • Book and Periodical Publishing
    • Communications and Social Media Manager
      • Nov 2018 - Feb 2021

      While finishing my bachelor program, I assisted the small team at the San Juan Silver Stage, a publication of San Juan Publishing and senior lifestyle magazine, in creating content and improving social media presence. My duties included writing, photography, videography and social media management. After graduating and through the pandemic, I worked closely with SJP and the Montrose Arts Center to promote the local arts and culture scene in Montrose, Colorado on social media and print distribution. This was a foundational role in my career developing as a marketer and sparked my interest working in the non-profit sector with a particular focus on the arts. Show less

    • United States
    • Education Management
    • 700 & Above Employee
    • Production and Operations Team Member
      • Oct 2017 - May 2019

      Responsible for operating cameras, replay, switchboard, computer graphics, and overall production of sports broadcast for RMAC streaming. Responsible for operating cameras, replay, switchboard, computer graphics, and overall production of sports broadcast for RMAC streaming.

    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Production Assistant
      • May 2016 - Jan 2017

    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Community Outreach Intern
      • Aug 2015 - Apr 2016

Education

  • Colorado Mesa University
    Bachelor's degree, Mass Communication/Media Studies, Mathematics
    2016 - 2019

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