Karen Ong

Reservation Supervisor at Danat Jebel Dhanna Resort
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Contact Information
us****@****om
(386) 825-5501
Location
United Arab Emirates, AE
Languages
  • English -
Skills

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Bio

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Experience

  • Danat Jebel Dhanna Resort
    • United Arab Emirates
    • Hospitality
    • 1 - 100 Employee
    • Reservation Supervisor
      • Jun 2014 - Present

      • Updating rates and inventory for online channels such us Booking.com, Expedia, Asia Travel, Orbitz, Cleartrip & Synxis • Handling group bookings using Opera 5.0 • Preparing the group arrival and VIP notification • Preparing the cancellation and no show reports • Pacifying the guests complains and attending the guests needs • Ensuring that all the corresponding LPO’s for the next day arrival has been prepared and check in correspond with the next day arrival • Ensuring all documents are been kept and filed every end of the shift • Conducting training for newly hired employees to be familiarized with the reservation department Show less

Education

  • Lyceum of the Philippines - Intramuros, Manila
    Bachelor of Science major in Hotel & Restaurant Management, Major in Hotel & Restaurant Management
    1998 - 2002

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