Experience

Boots The Chemists

• United Kingdom
• 100 - 200 Employee

• Operational Lead

  • Apr 2021 - Present



Eden Valley Hospice and Jigsaw, Cumbria's Children's Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Voluntary services coordinator

  • May 2018 - Oct 2020



St John Ambulance

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Regional Training Delivery Coordinator

  • Sep 2013 - Apr 2018

  • Accountable for coordinating and managing the Trainer Assessors to ensure the delivery of an effective training service• Welcoming business change to meet objectives by monitoring the communication skills and the techniques of assessors• Scrutinising new training courses, policies, techniques and learning styles to suit the needs of groups of individuals• Designing and tailoring training packages that are aligned to organisational strategy, corporate goals and safety policies• Reviewing performance and development progress throughout the region and the preferred styles of knowledge transfer• Responsible for guaranteeing compliance of product delivery and training standards that reflect organisational policies• Enforcing high standards against key performance indicators and supporting performance improvement plans for individuals• Overseeing training implementation to customers throughout the region and checking the quality of service provision• Promoting a high performance orientated culture of accountability and learning via courses, coaching and mentoring

• First aid at work trainer / Manager

  • Sep 1998 - Sep 2013

  • Formulated and coordinated training and development materials, content and interactive sessions ready for learners• In charge of training, coaching and motivating staff during instructor led training sessions that reflect course subject matter• Authored documents to support training delivery and helped with creating materials to promote positive changes in behaviour• Delivered interactive workshops and courses designed to test individuals and increase understanding and awareness• Assessed learning methodologies and put forward recommendations that utilised on-line training, class and group sessions• Maintained training records and reviewed skills gaps to identify where knowledge could be applied based on observation