Experience

Edinboro University of Pennsylvania

• Executive Director - Information Technology Services

  • Jan 2016 - Present

  • Establish vision and strategy for IT, aligning with the university strategic plan and involving key stakeholders. Develop and implement annual operational goals and establish metrics for monitoring progress. • Overall responsibility for all IT services including academic and administrative systems, servers and data center; helpdesk and desktop support; instructional technology and integration; learning management system and teaching strategies for classrooms and online environments; media services; network and telecommunications, infrastructure, VoIP and call centers; web development and support. • Plan and implement key IT infrastructure Library (ITIL) processes which integrate service management practices into the delivery of IT services to customers. • Establish and direct the strategic and tactical goals, policies, and procedures for the IT department. Direct the activities necessary to keep the technology infrastructure running efficiently while ensuring compliance with established standards and policies. • Responsible for implementation of IT security policies and controls to ensure effective and efficient operations and compliance with applicable regulations governing university data and IT operations. • Plan, develop, administer, and monitor the IT budget, including the approval of purchases for systems and services. Show less



Edinboro University of Pa

• Director - Networks & Telecommunications

  • Apr 1999 - Jan 2016

  • Perform strategic planning, direction, and implementation of policies and programs to advance the University’s communications systems. • Responsible for all network and telecommunications functions of the University including staffing requirements, daily operations and systems maintenance as well as planning for future growth and new technologies. • Design, script and manage contact flow for University’s Student Services, Admissions and Technology Help Desk Contact Centers. • Oversee structured cable system infrastructure. • Manage voice, video and data technology and support services to students living in residence halls. • Established and maintain responsibility for Student Technology Help Center operation – hire, train & oversee student staff responsible for providing technology support to other students. • Responsible for oversight and operations of campus emergency notification system. Show less



Edinboro University of Pennsylvania

• Networks & Telecommunications Manager

  • Feb 1995 - Apr 1999

  * Responsible for campus telephone systems and data networks. * Program and manage switches, routers, bridges, and telephone and voicemail systems. * Supervise computer operators, switchboard operators and student employees. * Responsible for campus telephone systems and data networks. * Program and manage switches, routers, bridges, and telephone and voicemail systems. * Supervise computer operators, switchboard operators and student employees.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Oct 1986 - Sep 1995

  * Coordinate and control projects affecting additions or major programs to Verizon switching systems.* Conduct coordination meetings, establish timelines and manage resources to ensure timely project completion.* Coordinate installation of customer network services.

• Telecommunications Data Support Administrator

  • Jul 1979 - Oct 1986

  • Responsible for implementation of new telecommunications data collection system in each of 6 states. Coordinate new system installations, develop employee training package, train employees and develop system documentation.• Staff support role for ten operating states.• Perform operational reviews for continuous improvement and assessment.• Serve as regional telecommunications task team representative to GTE Corporate Headquarters.