Information Technology Business Analyst

• Jun 2022 - Present

Sr Business Analyst

• Oct 2021 - Jun 2022

Project Manager

• Sep 2019 - Nov 2021

Value Chain Manager

• Oct 2018 - Sep 2019

Inventory Analyst

• Nov 2017 - Oct 2018

Buyer

• Feb 2017 - Nov 2017

Marketing Business Analyst

• Jun 2014 - Feb 2017

Sales & Operations Liaison

• Apr 2012 - Jun 2014

*Responsible for overall administration of the electrical division sales, inventory, and operations plan process including analyzing and reconciling macro economic impacts.*Charged with analyzing key economic indicators relevant to various market segments.*Conduct monthly calls with regional sales and product line managers to identify risks/opportunities to the baseline forecast, quantify dollar and unit impact.*Determine probability and timing and provide information to forecast analyst to include in planning.*Coordinate consensus data input to planning/execution systems.*Develop and administrate analysis tools to process performance and input accuracy.*Still perform the majority of the duties that was performed as a Materials Analyst.

Production Planner

• 2009 - 2012

*Planned the daily production schedule for assigned work centers.*Maintained projected stocking levels on raw material by issuing and expediting new and existing purchase orders with the vendors.*Updated promise dates on open work orders to ensure what was provided to customer service was current and accurate.*Tracked daily in-stock percentage by planner and vendor.*Coordinated and scheduled special/rework projects.*Resolved shipping and receiving issues.*Conducted inventory review of all finished goods material on the warehouse floor three times a week.*Liaised with several departments to get issues resolved to move material to appropriate areas.*Entered inventory adjustments into the manufacturing system and finished good system.*Maintained information changes in multiple systems used for planning and customer service.

Materials Analyst

• 2004 - 2009

*Executed annual stocking strategy for the U.S. Electrical division.*Collaborated with the Product Line Managers on the annual stocking strategy as well as special inventory needs throughout the year for product launches, conversions, phase outs, etc.* Updated ADU's and sent out reports to all of the U.S. Electrical plants every month for mandatory updates on PFEP fields: production quantity, lead times and work center changes.* Supported plant personnel and product line managers with ad hoc reports regarding customer usage, PFEP reports, stocking levels, etc.*Assisted the customer service team with allocation of orders and other various requests.*Assisted eight U.S. stocking sales agent locations by managing the appropriate inventory levels for each location. Helped with any shipping, receiving, stock adjustments and general customer service help. *Maintained tables that drive stocking items to specific warehouse locations.*Assisted the IT department in testing TOPS and PDD programming changes.

Customer Service Rep

• May 2000 - Oct 2004

*Progressed from customer service representative to "senior customer service representative within the first year with the company.*Served customers as front-line telephone representative.*Answered customer questions about pricing and availability, order status, and problem resolution.*Expedited orders with plants to ensure prompt delivery dates.*Processed return material requests submitted by the customer.*Followed up with sales representative and managers with any out-of-policy requests.*Monitored price discrepancy orders through the order resolution process.*Contacted customers and/or sales representatives to resolve pricing problems on customer orders.*Helped the order entry process by clearing orders that hit EDI error.*Assisted the order entry clerk in resolving any questions about questionable part numbers, shipping methods, etc.*Reported quality issues to the plants.*Ran weekly back order reports for key customers.*Kept customers informed of any updates that have been received in regards to their urgent back orders.*Assisted new CSR/Agent training by presenting the order resolution process in training classes.*Successfully completed a Six Sigma project which involved placing request dates on all orders.*Assisted the supervisors by running the weekly report to track the progress in customer service.

Sales Representative

• 1997 - 2000

*Promoted from accounts payable to sales coordinator to sales representative.*Held a key role for increasing sales/profitability and generating new business through cold calling area industrial companies.*Quoted prices; determined specifications for customized blades, closed sales, and processed orders.*Provided outstanding in person and over the phone customer service.*Followed up with factory to guarantee accurate, timely deliveries.*Created weekly factory inventory updates, and managed daily accounting, sales, and purchase order activities.