Karen Mou
Application Support Analyst at MUTUAL VISION- Claim this Profile
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English Native or bilingual proficiency
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Chinese Limited working proficiency
Topline Score
Bio
Experience
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Mutual Vision
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Application Support Analyst
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Nov 2021 - Present
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HM Revenue & Customs via Brookstreet
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Manchester Area, United Kingdom
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Public Sector Customer Services
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Nov 2020 - Nov 2021
AO Grade. Temporary role with 3 extensions AO Grade. Temporary role with 3 extensions
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Experis
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United States
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Staffing and Recruiting
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700 & Above Employee
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Recruiter
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Mar 2019 - Aug 2020
We operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Finance and Engineering sectors every day. - Liaise with clients to discuss their needs, and to build and develop strong and successful relationships - Using social media to conduct market research, identify and engage with clients, advertise positions, attract candidates and build relationships with those candidates and employers - Headhunting – identifying and approaching suitable passive talent who are already employed - Using candidate databases to match the right person to the client’s vacancy - Receiving and reviewing applications, managing interviews and short listing candidates for the client - Qualifying candidates and checking their suitability before submitting their details to the client - Briefing the candidate about the responsibilities, salary and benefits of the job in question - Preparing CVs and correspondence to forward to clients in respect of suitable applicants - Organising interviews and providing feedback - Salary and rate negotiation - Offering market information to both clients and candidates on salaries, pay rates, training and career progression - Working towards and exceeding targets - Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes - Onboarding candidates - Compliancy checks to ensure that candidates have submitted the correct documents on TIFO - Building a candidate database on Bullhorn Show less
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Barclays
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United Kingdom
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Financial Services
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700 & Above Employee
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Barclays Post Offer Manager
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Jan 2017 - Mar 2019
Work closely with the Candidate, Recruitment Partner and Hiring Manager to make sure all procedures are followed and co-ordination of recruitment is fully covered and under control at all times. Responsibilities include the following: * Undertaking of SAP ID Check’s * Confirming that the necessary approvals have been gained and communicate with Direct recruiter / Internal Mobility Consultant / Recruitment Agency * Build an offer grid and approvals in Taleo * Collection of Satisfaction surveys * Ensure all documentation is maintained in the Client’s recruitment system and ready for Audit purposes * Perform 1st day check-in with new hire and hiring manager * Liaison with the PES team with regards to candidate screening * Engagement with successful candidates re start date confirmation (1st day details) * Interview feedback – liaison with Hiring Managers and uploading to Taleo * Providing helpdesk service to the candidates during onboarding and ensuring all systems and building access is available on start date. * Maintaining all central inboxes and helplines as required and that all queries are responded to within SLA. * Gain a strong understanding of the RS Remit within the client and work as an active team player in the team in achieving objectives and exceeding expectations Show less
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Metronet
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Manchester, United Kingdom
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Sales Administrator
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Dec 2014 - Mar 2016
*Updating, processing and filing of order forms on the NOC system *Responsible for processing new order forms onto Salesforce *Creating and modifying order forms *Researching relevant data and Inputting the data onto Microsoft Excel *Printing, photocopying, filing and scanning *Typing up documents *Booking Meetings with Travel Time *Answering telephone calls *Responding to emails internally and externally *Updating, processing and filing of order forms on the NOC system *Responsible for processing new order forms onto Salesforce *Creating and modifying order forms *Researching relevant data and Inputting the data onto Microsoft Excel *Printing, photocopying, filing and scanning *Typing up documents *Booking Meetings with Travel Time *Answering telephone calls *Responding to emails internally and externally
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Parker Software
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United Kingdom
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Software Development
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1 - 100 Employee
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SME Sales Executive
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Mar 2016 - 2016
We offer a comprehensive suite of solutions focused around digital engagement, sales enablement and business process automation. • Selling business solutions through inbound/outbound chats, calls & emails • Selling training & implementation for the company products • Providing demos through webinars & on site • Processing leads, opportunities & orders onto Microsoft Dynamics – CRM • Dealing with customer queries or directing them to the relevant department • Forecasting potential deals & reporting them during meetings Show less
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Education
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University of Huddersfield
Fashion Design with Marketing and Production, Fashion/Apparel Design