Karen Milne

Service and Quality Specialist at Swiss Re
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Contact Information
us****@****om
(386) 825-5501
Location
Sandgate, England, United Kingdom, GB
Skills

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Bio

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5.0

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Keith McMillan

Karen is a very reliable and assertive provider of IT Support and she quickly gets to the route cause of a problem, or knows exactly where to escalate a call to. Karen gets to know all the individuals and systems needed to provide a high level of support and she was very supportive to me when I was new to Smiths.

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Credentials

  • ITIL Foundation
    TUV SUD Akademie GmbH
    Apr, 2014
    - Nov, 2024
  • Certified Service Desk Analyst
    The Service Desk Institute (SDI)
    Nov, 2012
    - Nov, 2024

Experience

  • Swiss Re
    • Switzerland
    • Insurance
    • 700 & Above Employee
    • Service and Quality Specialist
      • Apr 2019 - Present

    • Senior ContactOne Agent/Supervisor/Training Analyst
      • Mar 2017 - Apr 2019

    • IT Service Desk Analyst
      • Jan 2012 - Mar 2017

  • Smiths Group plc
    • Industrial Machinery Manufacturing
    • 500 - 600 Employee
    • IT Service Desk Analyst
      • Jun 2005 - Aug 2011

Education

  • Lilydale Heights Secondary College
    1986 - 1991
  • Lilydale Heights Secondary College
    1986 - 1991

Community

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