Karen Milkeris
Order & Process Management, Asst. Manager at Worlds Finest Chocolate- Claim this Profile
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Bio
Credentials
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Building Customer Loyalty
LinkedInApr, 2020- Oct, 2024 -
Business Etiquette: Phone, Email, and Text
LinkedInApr, 2020- Oct, 2024 -
Holding Yourself Accountable
LinkedInMar, 2020- Oct, 2024 -
Building Rapport with Customers
LinkedInJun, 2019- Oct, 2024 -
Customer Service: Serving Internal Customers
LinkedInMar, 2019- Oct, 2024 -
Problem Solving Techniques
LinkedInFeb, 2019- Oct, 2024
Experience
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World's Finest® Chocolate
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United States
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Food and Beverage Manufacturing
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200 - 300 Employee
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Order & Process Management, Asst. Manager
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Feb 2012 - Present
Manage all orders that are integrated into our SAP system. Makeing sure that personalized labels are ordered and received timely, making sure that production makes the product in time for each to ship, assits in maintaining a 98% on time shipment. Working with customers to resolve any issues (internal and external) Was part of the implementation team for upgrade to our SAP system. Worked closed with our IT department to implement our current eCommerce site
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Supervisor
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Jan 2000 - Feb 2012
Supervised 10 customer service reps and call center. Ensure orders are processed with accuracy and completeness - During peak season we had aprox. 900 incoming calls during a 12 hour day. Implaments Hybris/iCongo system
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Customer Service Specialists, Supervisor
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Oct 1987 - 2011
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Education
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2016 - 2020
Ashford University
Bachelor’s Degree, Business Administration and Management, General -
1990 - 1992
Southwest School of Business, Chicago, IL
Certificate, Business & Admin -
1981 - 1985
Curie High School, Chicago, IL
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