Karen Messner

Vice President of Customer Support at Global RADAR®
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Contact Information
us****@****om
(386) 825-5501
Location
Miami, Florida, United States, US
Languages
  • English -
  • Spanish -

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Experience

  • Global RADAR
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Vice President of Customer Support
      • Jul 2008 - Present

  • The Hartford
    • United States
    • Financial Services
    • 700 & Above Employee
    • Customer Service Manager
      • Aug 1997 - May 2008

      - Oversaw all customer support functions in the division, including overall client communication, identification and resolution of low-level issues, escalation of and collaboration with the development team to reach efficient resolution of complex issues.- Lead and facilitate the team’s proactive communication with clients to provide outstanding support- Supervise and guide the daily activities of the technical support team.

    • Customer Service Representative
      • Aug 1993 - Aug 1997

      - Handled outbound and inbound phone calls, negotiating of arrangements with clients, and ensured accounts were thoroughly monitored and issues resolved in a timely manner.

Education

  • University of Miami
    Bachelor's of Science, Business/Corporate Communications
    1989 - 1993

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