Chief Operating Officer

• 2020 - Present

As COO, direct overall operations for 3 practices of JCAHO-accredited medical care startup facility, managing 7 site managers. Optimize flow of operations, facilitate human resources, control inventory costs, assess daily logs and pathology and blood labs for quality control, provide strategic direction on critical issues, and assist in finances. Identify and implement new inventory platform to optimize ordering and pricing, negotiate vendor contracts, ensure credentialing and compliance, facilitate construction projects, and hire staff. Leverage relationships at urgent care centers to build referrals and secure leads from external primary care physicians (PCPs) and outside healthcare facilities, building relationships for referral generation and developing long-term, valuable partnerships. Ensure customer satisfaction by addressing negative feedback, improving PR for firm and affirming commitment to quality care, and overseeing reputation management.

Director of Operations

• 2016 - 2020

Practice Manager

• 2017 - 2017

Expanded business growth by 70% while managing operations for life cycle of construction projects, opening new labs, and implementing effective protocols and processes. Developed protocol for daily and monthly JCAHO logs, established departments, managed multiple sites, and prioritized daily operations of multispecialty practice across 5 providers and 2 sites for gastroenterology, dermatology, OB-GYN, ENT, and general medicine. Direct all billing procedures and report financials to CEO, support marketing efforts, and facilitate HR procedures.

Practice Manager

• 2016 - 2016

Led administration, operations, and human resources to transition practice into multispecialty startup, managing 3 direct reports, 7 clinicians, and 20 staff members across 3 sites. Onboarded and credentialed physicians for office-based surgeries, hired and trained administrative staff, created policy and procedures manual, and drafted job descriptions. Directed finance operations and budgeting; negotiated contracts for insurance, payors, payroll, and benefits; and organized financial data with QuickBooks. Analyzed financial data to create aggregated inward-facing reports for stakeholders. Initiated departments with federal tax IDs, inventory platforms, and purchase order systems and establish and monitor employee policies and regulatory compliance. Spearheaded conversion to electronic medical records for efficiency and accessibility to information.

Office Manager

• 2010 - 2015

Managed operations, human resources, administration, and payroll for clinical and administrative staff and drove policy and procedure creation, implementation, and compliance. Established job descriptions within Fair Labor Standards Act (FLSA) guidelines, developed practice policy manual and new hire packet, and created self-assessed performance review platform to encourage employee success. Implemented efficiencies for billing, reported financial data to senior management, maintained reconciliations and revenue structure, and controlled accounting. Developed marketing plan within niche healthcare market, managing complaints for satisfaction turnaround and continuous improvements, creating positive online presence, and developing conversion scripts for leads. Expanded business, onboarding 4 additional personnel to advance profitability.

Office Manager

• 2006 - 2010

Established practice within top 5 hospitals in area with workforce and patient culture improvements, applying PR skills to nurture relationship between upper management and staff, and fielding patient complaints to transform company image. Directed, oriented, and trained 15 administrative staff for 130 daily patients and increased visits by 25% by analyzing provider schedules, shifts, and rotations to optimize productivity. Coordinated resident activities for HIV clinic and department events. Prepared associates for JCAHO surveys and participated in JCAHO mock round team. Provided guidance for performance reviews and improvement metrics, monitoring workforce quality and counseling and disciplining as necessary.