Business Change Manager

• Oct 2020 - Present

Head of Project Delivery

• Sep 2017 - Mar 2020

Accountable for delivery of a diverse transformation portfolio of over 98 projects/programmes varying in scope and complexity. Built, steered and rejuvenated a project delivery function and culture with respect to best practice processes, standards and governance. Interacted with stakeholders to attain mutual goals and corporate objectives. • Successfully delivered £37M worth of transformational change projects in two and a half years enabling achievement of the organisation’s transformation objectives on time, within budget and further supporting regulatory requirements. • Enhanced and re-vitalised organisational change delivery capabilities and methodologies, developing a culture of innovation and continuous improvement. • Built and developed a quality-focused and result-driven 80 strong project execution team. • Championed the introduction of Agile methodologies for efficiency and productivity. • Deployed Salesforce to replace CRM system resulting in the adoption of a first-of-kind customer self-service system. • Full accountability for the oversight of operational budgets which included cost controls and corresponding forecasting. Show less

Interim Programme and Transformation Manager

• Apr 2010 - Sep 2017

Provided executive leadership and consultancy services in the areas of change management, business transformation, EPR programme delivery and continuous improvement to a wide range of partners/organisations which include University Hospitals of Morecambe Bay NHSFT, Warrington and Halton NHS Foundation Trust, West and South Yorkshire and Bassetlaw CSU, Liverpool Community NHS Trust, Lancashire Teaching Hospitals NHS Foundation Trust and NHS England. Authored, delivered, and implemented policies and protocol geared to cultivate a transformative work environment whilst also bolstering quality, efficiency, compliance, and morale. Developed road maps, dashboards, and overall corporate strategy to emphasise optimisation. Executed feasibility studies, business cases, benefit analyses, and process re-mediations to drive transformation delivery and provide assurance, reporting, and improved programme governance. An effective motivator and team builder capable of empowering staff to perform at highest level. • Pivotal in tailoring, calibrating, and improving EPR infrastructure adhering to best practices. • Streamlined operational processes to deliver benefits and strategic objectives centred around people and productivity. • Spearheaded the design of PPM and business change frameworks, tools, and techniques to accelerate delivery. • Developed and embedded PMOs to create impact and provide value for money. • Collaborated with CCG to deliver both two-year operational and five-year strategic plans. • Instrumental in catapulting organisation to achieve ‘Investors in Excellence’ accreditation. • Pioneered an innovative and dynamic stakeholder engagement programme to incorporate all staff groups, including consultants, nurses, managers, and administrative personnel. Show less

Principal Change Consultant

• Feb 2004 - Dec 2009

Operated as Business Change Lead for four NPfIT (electronic patient record) deployments across mental health and acute trust settings, as well as the implementation of Lorenzo clinical systems which encapsulate processes, benefits realisation, change modelling, and communication. • Integral in conducting change management programmes and training in a broad array of capacities, including GDPR compliance, contingency planning, and transition frameworks. Operated as Business Change Lead for four NPfIT (electronic patient record) deployments across mental health and acute trust settings, as well as the implementation of Lorenzo clinical systems which encapsulate processes, benefits realisation, change modelling, and communication. • Integral in conducting change management programmes and training in a broad array of capacities, including GDPR compliance, contingency planning, and transition frameworks.

Causeway Lead Consultant

• 2001 - 2004

Pivotal in implementation of electronic information sharing across six criminal justice organisations, as well as cross-organisation process redesign. Led change management for programme and communications activities for over 100 stakeholder organisations including cabinet level. Operated as Skills Transfer and Team Development Facilitator. Lead for Service provision element of £40m + public sector procurement. Pivotal in implementation of electronic information sharing across six criminal justice organisations, as well as cross-organisation process redesign. Led change management for programme and communications activities for over 100 stakeholder organisations including cabinet level. Operated as Skills Transfer and Team Development Facilitator. Lead for Service provision element of £40m + public sector procurement.