Karen MacFarlane
Operations and HR Manager at 5 Stone Buildings- Claim this Profile
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Bio
Credentials
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IOSH qualified (Oct 2016 -Dec 2022)
X-Venture Global Risk Solutions ltdAug, 2016- Nov, 2024 -
First Aid at Work
St John AmbulanceJul, 2019- Nov, 2024 -
First Aid at Work ( 4 days)
British Red CrossOct, 2016- Nov, 2024
Experience
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5 Stone Buildings
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United Kingdom
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Law Practice
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1 - 100 Employee
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Operations and HR Manager
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Oct 2021 - Present
Event Management, Website maintenance and planning marketing campaigns, Directory submission preparation and monitoring Members and chambers regulatory renewals Pupillage and mini pupillage administration On boarding new Barristers and staff, and maintenance of records Library maintenance Day to day facilities management Event Management, Website maintenance and planning marketing campaigns, Directory submission preparation and monitoring Members and chambers regulatory renewals Pupillage and mini pupillage administration On boarding new Barristers and staff, and maintenance of records Library maintenance Day to day facilities management
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NHS South West London Clinical Commissioning Group (CCG)
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South West London
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Covid Vaccine, Care Home Project Support
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Dec 2020 - Nov 2021
Working to help rollout the Covid-19 vaccine into Care Homes, Social care and Domiciliary Care within the 6 South West London boroughs. Helping implement a new proxy ordering systems within Care homes in South West London Working to help rollout the Covid-19 vaccine into Care Homes, Social care and Domiciliary Care within the 6 South West London boroughs. Helping implement a new proxy ordering systems within Care homes in South West London
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Imago Techmedia
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United Kingdom
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Events Services
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1 - 100 Employee
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Events Operations Manager (IOSH qualified) Imago Techmedia Ltd, now Clarion Events Ltd
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Jun 2015 - Dec 2020
• Responsible for the efficient and cost effective delivery of Imago Techmedia’s enterprise IT events in the UK and across Europe.• Assist clients in the delivery and modification of their exhibition modules.• Deliver excellent customer service to our exhibitors and sponsors. • Answer exhibitor enquiries via our helpdesk and assist them in event planning.• Negotiate, review & appoint contractors where necessary. • Establish service level agreements, and where appropriate assess performance. • Order products and all the various services for the event, Internet, Electrics, Furniture, Rigging.• Understand the venues working practices, rules & regulations.• Maintain a high level of understanding of Health and Safety regulations and legislation across the exhibition and events industry, ensuring that the floorplan adheres to H&S regulations.• Produce the security and Health & Safety briefing document for the onsite Health and Safety officer.• IOSH qualified (Oct 2016 -Dec 2022)• Manage all event features, assess function, produce initial design brief and follow through with design contractor to the final onsite build. • Procure all other associated contractual services.• Undertake all Operations related sponsorship fulfilment.• Ability to make financial gains in negotiations and work according to a budget whilst having a good overview of market rates and suppliers.• When onsite, ensure the smooth, cohesive build up, open and breakdown of the event and assist with all customer issues. Show less
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Office Manager, (First Aid at Work qualified)
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Jul 2014 - Dec 2020
• Responsible for the effective management of the office and all staff members.• Working closely with the Company Directors to do PA duties and completing ad hoc projects as needed. • Maintaining all company HR records and booking staff holidays.• Setting up workstations and training new staff on company procedures and online systems.• First Aid at Work qualified through St John’s Ambulance (Oct 2016 – Oct 2019)• Maintaining an up to date knowledge and understanding of new policies across the office.• Liaising with our building Management Company and other tenants to recruit suppliers or trades people when necessary.• Maintaining positive relationships with clients and vendors.• Designing and implementing a range of new administrative procedures.• Working alongside our IT department to maintain all systems and order any new equipment needed.• Communicating with the company IT division to resolve any potential IT related issues.• Responsible for all office equipment, ensuring that it is adequately maintained and new contracts signed and up to date.• General day to day administrational duties including the ordering of all stationary and office supplies.• To ensure compliance and records regarding safety testing, fire training, first aid and health and safety for the workplace. • Manage office cleaners and maintaining company stock levels across the office.• Booking all company social functions.• Ad hoc requests such as booking off site meetings, travel, Visas and catering for lunch meetings. Upon request, updating company documents and recording meeting minutes Show less
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Samsung
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Weybridge
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Office Manager (5 month's Maternity cover)
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Mar 2014 - Jul 2014
• Responsible for the effective management of a large head office and its 55 staff. • General admin duties of our 12 x Satellite offices including filing & booking lease cars. • Managing all company correspondence and coordinating office services. • Responsible for all office equipment and to ensure it is adequately maintained. • Health and Safety maintenance, First Aiders, Fire Wardens and any testing needed. • Administer the Company’s requirements for pool, hire & lease cars. • To ensure up to date administration of documentation relating to company vehicles, registration documents, driving license, insurance, MOT, servicing and repair work. • Receive and administer requests for vehicles. • To maintain data entry and the management of accurate records and asset management. • Manage and order new mobile phones. • Obtain replacement phones/SIM cards as required and administer changes to phone packages • To assist with the organization of Company social functions, conferences and meetings. • Completing project work relating to relocations, refurbishments and any additional projects. • Signing off accounts and chasing payments. • Ordering all computer equipment and working hand in hand with the I.T department. Show less
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Stroz Friedberg, an Aon company
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United States
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Security and Investigations
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100 - 200 Employee
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Office Manager
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Feb 2011 - Sep 2013
Skilled Individual that is responsible for the effective management of a large office and its 65 staff, whilst fulfilling general administrative duties and managing daily correspondence and data entry. Acting as liaison and point of contact between vendors and upper management, working closely with Engagement Managers in case initiation, engagement letters, expense reports, booking conferences. PA to the Executive Managing Director and other Managing Directors when required. Fulfilling a wide range of HR responsibilities, including new hire paperwork, conducting criminal record checks, employee requests, and various company policy implementation. Monitoring the reception area when required and maintaining professionalism in the office at all times, as well as providing support for client-facing employees as requested. Maintaining an accurate an up to date filing system, company documents library and staff time sheets, and also managing company assets through the use of a master asset list. Addressing general requirements across all areas of the office, booking and managing conferences throughout the business, ordering new supplies as required, and handling general building requirements, health and safety & compliance issues as they arise Assisting with the preparation of various company documents and processes including Business Development and presentations, and both expense and time reports. Reviewing and submitting accounting procedures as presented by personnel and vendors, as well as updating the company Salesforce account for Managing Directors. Monitoring and maintaining office security. Arranging fire marshals and training new staff in fire drills and exit routes Oversaw a multi-million pound office relocation from a 5000 square foot space to a new 50,000 square foot space, from finding and negotiating for a new location, through designing an extensive build out and organising the move, to assisting with the dilapidation of previous location Show less
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BOTB.com
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Office Manager/ Operations Manager
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May 2006 - Jan 2011
Working closely with the Company Director and Commercial Director in the management of the office, booking travel and managing the company diary for directors. Maintaining company stock levels across head office and sixteen international retail sites, maintaining positive relationships with clients and vendors. Handling all issues as they arise, including invoices and potential problems, customer complaints and queries, and communicating with the company IT division to resolve any potential IT related issues. Setting up workstations and training new staff on company online systems, maintaining an up to date knowledge and understanding of new policies and procedures across the office. Designing and implementing a range of new administrative and health and safety procedures, as well as establishing the new processes required to open a new retail site. Liaising with the company lawyer and judge each month to judge competitions, and also organising the delivery of prizes for competition winners worldwide. Organising and overseeing complex car moves into the 16 airport sites for the event, including managing all Health & Safety, completing risk assessments, fire risk assessments and dealing with all contractors and airport staff to ensure the safe move of cars in an out of airport departure lounges. This included moving cars through third storey windows on the apron of the airport and tipping supercars onto their sides to get through tight spaces within the airport, every car move was complex and very different depending on the setting and airport. Show less
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Futon Company
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Brazil
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Furniture and Home Furnishings Manufacturing
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1 - 100 Employee
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Store Manager
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2005 - 2006
Overseeing the day to day management of the store and fulfilling general administrative duties, as well as communicating with customers to establish their needs and offer advice and recommendations. Communicating with company directors to establish sales targets as set by the board, organising general business advertising, sales promotions and newsletters in order to achieve objectives. Handling and following up on all customer enquiries and complaints, and organising special deliveries for customers with specific requirements. Managing store security and health and safety procedures, conducting regular stock checks and placing new orders, as well as managing store finances, costs and budgets. Fulfilling various staff management duties including recruiting, training and overseeing the development of new staff, and monitoring staff holidays, sick leave and shift rotas. Show less
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African Trackwoods
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Kings Road, London
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Store Manager
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2004 - 2005
Overseeing the daily operation of the business, fulfilling administrative duties and completing monthly reports, as well as attending monthly meetings with company directors. Creating customer accounts and preparing quotations, working to a tight budget and maintaining daily cash, banking and stock responsibilities effectively. Handling customer enquiries and complaints, general sales and company advertising initiatives. Overseeing the daily operation of the business, fulfilling administrative duties and completing monthly reports, as well as attending monthly meetings with company directors. Creating customer accounts and preparing quotations, working to a tight budget and maintaining daily cash, banking and stock responsibilities effectively. Handling customer enquiries and complaints, general sales and company advertising initiatives.
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The Independent
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United Kingdom
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Online Audio and Video Media
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400 - 500 Employee
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Production Operative (Mac Operator)
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2000 - 2004
Working closely with the editorial department, fulfilling scanning and colour correction duties for eight in-house magazines, and adhering to all size, colour and paper restrictions when producing magazines. Responsible for the daily maintenance of all Photo Lab Fuji machines and working with Fuji engineers to ensure the highest degree of service for company photographers. Receiving a high volume of ADS and PDF advertisements through wamnet, ISDN or email, and making sure all adverts are formatted in accordance with company standards and guidelines. Show less
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Education
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2006 - 2006
Queens Business and Secretarial College
Business Skills course -
1996 - 1998
Art Directors Workshop
Two Year Diploma in Graphic Design, Advertising and Publishing
Community
