Sr Scrum Master

• Jul 2023 - Present

Sr Quality Engineer

• Feb 2020 - Apr 2023

- Tested a SaaS web application/Interactive Content Platform - Member of an agile team that utilized both Scrum and Kanban and successfully collaborated with other teams to help in their areas - Used Jira/Miro/Figma/EasyRetro for agile planning activities - Created new and maintained existing automation using WebdriverIO/TypeScript, Cucumber, GIT - Authored both new tests and new framework functionality - Utilized Jenkins for test runs, builds, environment deploys, imports - Involved in many areas of testing: functional, exploratory, accessibility, regression, security, API - Interviewed and reviewed code challenges presented to us for evaluation by prospective new QEs - Mentored new QEs to help them adjust to Ceros and answered ongoing questions - Explained security testing concepts to QE team members - Reviewed, updated, migrated all QE process docs to new platform - Oversaw the process of defining Definition of Done for all teams - Participated in Values Panels interviews for potential new hires - Shared my agile knowledge with less experienced team members - Rotated on-call for as technical point for support and releases Show less

Sr Quality Engineer

• Jun 2019 - Feb 2020

- Manual and Automated testing using Protractor/Typescript, Bitbucket - Utilized Jira for agile activities, worked in a Scrum/Kanban mixed team - Zephyr used for test case management - Founding QE on the Worxtime application and successfully migrated to AWS cloud from Vultr - Manual and Automated testing using Protractor/Typescript, Bitbucket - Utilized Jira for agile activities, worked in a Scrum/Kanban mixed team - Zephyr used for test case management - Founding QE on the Worxtime application and successfully migrated to AWS cloud from Vultr

Sr Quality Engineer

• Mar 2019 - Jun 2019

- Contractor through HAYS - backend validation using in-house automation tool, message queues and FTP - agile environment with 2 week sprints - Contractor through HAYS - backend validation using in-house automation tool, message queues and FTP - agile environment with 2 week sprints

Sr Quality Reliability Engineer

• Nov 2017 - Feb 2019

• Member of frontend GUI agile/Kanban team with 2-week sprints for a SaaS cyber security web application • Released updates at the end of each sprint • API testing - coding in Java, Selenium, and Rest-Assured (TestNG) • GUI testing - coding in Java, Selenium (TestNG) – Page Object Model • Jira and Jira/QMetry used for test cases/test plans, defects, sprint planning • Production Support on-call rotation team member supporting customer facing employees • Limited security testing using OWASP top 10 as guidance • Participated in companywide lunch and learns to learn cyber security whenever possible • Attended Blackhat and Defcon to further my cyber security knowledge and experience• Show less

Sr QA Engineer

• Mar 2017 - Nov 2017

• Member of an agile team with 2-week sprints for a SaaS web application • Released updates at the end of each sprint • Helped team integrate Xray Jira add-on into existing Jira tool for use as test case management tool • Created dashboards for the sprint teams to easily keep track of sprint metrics • Worked on API testing using SoapUI Pro • Member of an agile team with 2-week sprints for a SaaS web application • Released updates at the end of each sprint • Helped team integrate Xray Jira add-on into existing Jira tool for use as test case management tool • Created dashboards for the sprint teams to easily keep track of sprint metrics • Worked on API testing using SoapUI Pro

Sr Quality Test Analyst

• Aug 2015 - Mar 2017

• Member of a successful agile team with 2 week sprints on a SaaS web application. • Championed exploratory testing process to alleviate the 'QA bottleneck' within the agile process. • Introduced new automation strategy that combined exploratory with automation allowing in-sprint automation. • Regression Lead: Scheduled, planned, managed, and reported regression testing cycles. • Introduced new release testing that focused on build verification rather than additional regression testing reducing our release testing by two thirds. • QA Release Lead: Scheduled, planned, managed, and reported release testing cycles. • In-sprint automation of new and existing functionality using Selenium and Java (Page Object Model). • Created Jira dashboards to report sprint/regression/release status to management and stakeholders. • Performed Security Testing using OWASP Top Ten and CWE/SANS Top 25 lists as references. Show less

Expert Quality Engineer

• Jan 2014 - Mar 2015

• Created and used Test Traceability Matrixes, Exploratory Charters, and Test Cases for new functionality testing. • Create automation test scripts for new feature functionality using Ranorex. • Programmed new automation keywords using C# and ran batch runs of automation suites for regression testing. • Led the automation in the US for the testing team. • Participated on a successful sprint team in an Agile environment with 2 week sprints using Continuous Integration. • Ran manual test cases to test new functionality and regression. • Facilitated meetings with the Business Analysts and Software Engineers early in the sprint to work through possible requirement issues. • Researched Level 3 support issues and Reach Outs from the customer using SalesForce. • Assisted the Burlington team set up a large sandbox environment for customer use. • Queued builds, installing builds, upgrading databases for the day to day testing operations. • Set up daily automatic deploys for each sprint team using PowerShell scripts. • Created templates, deployed VMs, and maintained VMs using LabManager. • Oversaw the Regression Cycle, track metrics, schedules, and report daily while the Team Lead was on vacation. • Maintained a great working relationship with our remote India team. • Used SmartBear’s SoapUI Pro for REST services testing. • Collaborated with other test analysts, developers, business analysts and support specialists for development and troubleshooting. Show less

Sr SQA Engineer / Team Lead

• Feb 2007 - Jan 2014

• Managed offshore team responsible for both sustaining and new feature testing • Scheduled hot fix content and schedule with the sustaining development manager • Ran hot fixes projects, assigned defects to testers, monitored progress, assured completion, and certified release to development manager • Compiled statuses from both offshore and local teams to report to QA Manager • Led Sprints as Scrum Master, and also participated in them as a tester • Wrote a C# tool to migrate test cases from Certify to TestTrack – all test cases migrated over one weekend • Designed and set up the project in Seapine’s TestTrack and administered the tool for our group • Performed backend testing in MSSQL, Oracle, and Pervasive databases using queries, running stored procs, and examining schemas, indexes, and constraints • Installed, upgraded, and maintained the test lab, consisting of 100+ machines (both physical and virtual) • Upgraded, backed up, and restored MDM databases (MSSQL and Oracle) • Troubleshot installation/setup/functional/upgrade issues for the test teams, support, and field services • Analyzed Requirement Docs and Design Specs for new functionality to develop Test Design docs and estimations • Created/maintained/ran manual test cases using Worksoft Certify and TestTrack • Use Rational ClearQuest and Team Foundation Server to write and track defects • Maintained VMs using VMware vSphere Show less

Sr. Software Quality Assurance

• 2006 - 2007

Mercury Automation Team Lead – Warehouse Management System & Exploris • Created and implemented organizational structure of test case and test script repositories in Mercury Quality Center • Created master test plans for multiple projects, designed the automation architectures in Quality Center, created coding standards, naming conventions, and indexing files • Test Lead responsible for a team of three testers. Created and maintained the testing schedule, reported progress/issues in weekly staff meetings, handled personnel issues, monitored, and interviewed. • Mentored newly hired QA Analysts • Created custom functions and libraries in Mercury QTP • Developed automated test scripts for multiple projects SR Quality Assurance Analyst – Warehouse Management System (WMS) • Performed manual testing of all areas of the application • Review release documents and design documents providing estimates and impact to the WMS system • Performed manual and automated testing on WMS using RF scanners and virtual terminals • Created and executed test cases against technical and business requirements • Performed backend testing/validation on an Oracle 10g database using PL/SQL Developer • Used Mercury Quality Center (TestDirector) to write and track defects to closure • Tested the input and output feeds for WMS Show less

Quality Assurance Analyst

• 2005 - 2006

• Wrote and executed test cases for functional, stress, system, and random testing • Testing of web, client-server, and mainframe applications (applications included the HR Time/Payroll application and other banking systems) • Test lead for the new Teller platform project including scheduling, writing test plans and test cases, and attending detail design meetings • Evaluated automated testing tool and bug tracking software • Helped establish process and standards for QA within the State Employees’ Credit Union • Completed SECU’s 2 year basic module program in 4 months Show less

Tester/Quality

• 2004 - 2005

• Test the accuracy of system information using the SADLS mainframe (functional and user acceptance testing) • Maintain system documentation and User’s Guides to ensure an accurate account of the system • Interact with software engineers to obtain information used to develop technical content • Manage the project’s network files ensuring that they are properly identified, stored, and backed up • Work with the Compliance Preparation Team (CPT) to change and/or create process documents • Provide software support to the development team Show less

Information Analyst

• 1997 - 2002

• Developed a Sales Productivity tool for Xerox (CML and Visual Basic) in a RAD environment. • Worked extensively with requirements gathering and training. • Gained project management experience tracking and documenting changes that had occurred during the week using a co-created Access database, ran reports, and delivered the information during weekly staff meetings • Selected to represent Xerox at hometown shows as well as conferences in other states – demonstrated the software to Xerox sales agents and answered questions. • Experience with all steps in the software development life cycle. • Participated in the Software Engineering Process Group (including regular meeting, assessments, and preparing the Centre for Level 3/Level 4 CMM Assessment). • GSMS Best Practices and CPI (Continuous Process Improvement) Coordinator for the Carolina Solution Center (CMM initiative) – established the local process, ran CCB meetings, and continued to manage the Best Practices Repository. • Detail Oriented tester with both manual and automated testing experience including unit, functional, integration, scenario, stress, backwards compatibility, random, and regression tests with a combination of both blackbox and whitebox test methods. • Quality Assurance Test Lead responsible for a team of 10 testers. Created and maintained the testing schedule, reported progress/issues in weekly staff meetings, handled personnel issues, monitored, and interviewed. • Led the effort to transition our manual testing efforts to automated testing using Rational Rose’s SQA Suite software • Trained testers in manual and automated test procedures, strategies, methodologies, changes in process, and new utilities. • Used Rational’s SQA Manager and team-created Access Database to track defects. • Solved problems escalated from the hotline support organization. • Traveled with trainers to provide application and technical support to the Xerox Analysts and Specialists during training sessions. Show less

unit tester

• 1991 - 1993