Karen M.

Issue Support Rep / Data Imager at Boston Mutual Life Insurance
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Contact Information
us****@****om
(386) 825-5501
Location
Canton, Massachusetts, United States, US

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Credentials

  • Associate, Life Management Institute (ALMI)
    LOMA
    Sep, 2019
    - Nov, 2024

Experience

  • Boston Mutual Life Insurance
    • United States
    • Insurance
    • 200 - 300 Employee
    • Issue Support Rep / Data Imager
      • Feb 2020 - Present

      • Create documentation for and implement new scanning procedures. • Run daily identity verification report for Issue Coordinators. • Scan new applications, correspondence, medical records, billing documents. Process into database. • Set up newly received cases. Log applications into Data Reports for reporting and commission purposes. • Research addresses of returned policies and update address in mainframe database. • Quality review policies for accuracy and assemble for… Show more • Create documentation for and implement new scanning procedures. • Run daily identity verification report for Issue Coordinators. • Scan new applications, correspondence, medical records, billing documents. Process into database. • Set up newly received cases. Log applications into Data Reports for reporting and commission purposes. • Research addresses of returned policies and update address in mainframe database. • Quality review policies for accuracy and assemble for mailing. • Train new employees.

    • Mail Service Representative
      • Oct 2016 - Jan 2020

      Responsible for incoming mail and faxes, distribution of daily status reports, processing returned mail and updating addresses in the mainframe database.

    • Premium Billing Representative
      • May 2017 - Dec 2017

      Reconciled monthly bills of group insurance premiums and processed payments.

  • Franklin Music Boosters, Inc.
    • Franklin, MA
    • Web Editor / Board of Directors
      • Jan 2006 - Dec 2012

      • Maintained website for non-profit organization providing support for local community youth music programs. • Updated current events, fundraising activities, performance calendar, meeting minutes, agendas and financial reports. • Responsible for responding to all e-mail inquiries. • Coordinated fundraising events. • Maintained website for non-profit organization providing support for local community youth music programs. • Updated current events, fundraising activities, performance calendar, meeting minutes, agendas and financial reports. • Responsible for responding to all e-mail inquiries. • Coordinated fundraising events.

  • Pixxures, Inc.
    • Arvada, CO
    • IT Admin / Facilities Manager
      • Sep 2004 - Jun 2005

      • IT Support for a company providing satellite imagery and advanced mapping services. • Responsible for installation of hardware/software, daily backup of user files, databases, e-mail Exchange server. • Responsible for phone/security systems and building maintenance. • IT Support for a company providing satellite imagery and advanced mapping services. • Responsible for installation of hardware/software, daily backup of user files, databases, e-mail Exchange server. • Responsible for phone/security systems and building maintenance.

  • Westchester Education Coalition
    • White Plains, NY
    • Freelance Web Designer
      • Feb 1997 - May 1998

      Created custom web pages for local schools. Created custom web pages for local schools.

  • Coopers & Lybrand
    • New York, NY
    • LAN Administrator / Database Coordinator
      • May 1990 - Dec 1992

      • Provided IT support for internal users. • Managed databases of research information. • Supervised Administrative Assistant • Provided IT support for internal users. • Managed databases of research information. • Supervised Administrative Assistant

  • Drexel Burnham Lambert
    • Investment Banking
    • 1 - 100 Employee
    • Analyst
      • Sep 1984 - Feb 1990

      Traveled to client sites throughout the country to install hardware and dedicated phone lines in order for clients to access proprietary Fixed Income Analytics System. Supervised Junior Analyst. Traveled to client sites throughout the country to install hardware and dedicated phone lines in order for clients to access proprietary Fixed Income Analytics System. Supervised Junior Analyst.

Education

  • Southern New Hampshire University
    Management Information Systems, General
    2023 -
  • Pace University
    Management Information Systems

Community

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