Experience

Audi Singapore

• Singapore
• Automotive
• 1 - 100 Employee

• Customer Care & Regional Training Executive

  • Sep 2021 - Present

  • Manage all customer contact activities and responsible for implementation of processes/systems improvement • Manage Customer Delight initiatives and work closely with importers/dealers and technical support/warranty team on critical cases • Generate reports for review internally and by Audi Germany, presentation of business area to the dealer network • Administer all technical training requirements and serves as the main liaison with dealers/participants on enrolment needs • Generate quarterly reports and coach dealers on processes and recommendation of training needs • Management of training platform (LMS) and maintain training database Show less

• Partner Academy Executive | Volkswagen Regional Aftersales Singapore, a division of Audi Singapore

  • Jul 2019 - Aug 2021

  • Central organizer within the training team, i.e. Plan and coordinate internal and external trainings/conferences for local and regional partners• Execute the roll-out of a new Learning Management System (LMS) regionally (involved in backend system configuration, UAT, data migration and coaching stakeholders on LMS UI) • Manage the Volkswagen Training Academy and Technical Service Centre, serves as the main POC in academy operations • Assist in multiple projects to gain exposure (e.g. digitalizing solutions through systems integrations, parts assortment planning for new model launches in region) Show less



Nanyang Business School

• Singapore
• Higher Education
• 100 - 200 Employee

• Client Service and Programme Executive

  • Jan 2018 - Jul 2019

  • Supervised end-to-end Executive Programmes (i.e. Planning, Onboarding, Handling Enquiries, etc.) for graduates and working professionals • Led and introduced new initiatives to the CVA program (Chartered Valuer and Appraiser) (e.g. Improving connectivity by enhancing online platform) • Supported sales engagement with local and regional clients (India, China & Korea), and partners such as The Singapore Accountancy Commission (SAC), The Risk Management Society (RIMS), SkillsFuture, etc. • Supervised end-to-end Executive Programmes (i.e. Planning, Onboarding, Handling Enquiries, etc.) for graduates and working professionals • Led and introduced new initiatives to the CVA program (Chartered Valuer and Appraiser) (e.g. Improving connectivity by enhancing online platform) • Supported sales engagement with local and regional clients (India, China & Korea), and partners such as The Singapore Accountancy Commission (SAC), The Risk Management Society (RIMS), SkillsFuture, etc.



ibis Singapore on Bencoolen

• Singapore
• Hospitality
• 1 - 100 Employee

• Marketing and Social Media Coordinator

  • Jun 2017 - Dec 2017

  • Drove customer experience through digital platforms (Guest reviews and enquiries: Google+, TrustYou, TripAdvisor) and (Expand social media presence: Facebook, Instagram, LinkedIn) • Designed new content for customers through monthly newsletters, videos, and promotional collaterals • Analyzed competitor insights and reviewed hotel’s post-campaign data to drive more outreach through new initiatives • Drove customer experience through digital platforms (Guest reviews and enquiries: Google+, TrustYou, TripAdvisor) and (Expand social media presence: Facebook, Instagram, LinkedIn) • Designed new content for customers through monthly newsletters, videos, and promotional collaterals • Analyzed competitor insights and reviewed hotel’s post-campaign data to drive more outreach through new initiatives



Giamso International Tours

• Singapore
• Travel Arrangements
• 1 - 100 Employee

• Intern

  • May 2016 - Jul 2016

  • Responsible for updating corporate website and social media platforms. Scheduled and developed customized itinerary plans for clients. • Liaised with third party agents (Tripzilla, eTravelConnect and Qoo10) for listing of packages. Handled customer enquiries via online platforms (Zopim, Qoo10) • Assisted in various administrative work, designed ad-hoc posters and developed brochures for different destinations • Responsible for updating corporate website and social media platforms. Scheduled and developed customized itinerary plans for clients. • Liaised with third party agents (Tripzilla, eTravelConnect and Qoo10) for listing of packages. Handled customer enquiries via online platforms (Zopim, Qoo10) • Assisted in various administrative work, designed ad-hoc posters and developed brochures for different destinations



PARK ROYAL on Kitchener Road

• Singapore
• Hospitality
• 1 - 100 Employee

• Front Office Trainee

  • Mar 2013 - Jul 2013

  • Facilitated regular guests with their check-in and check-out • Engaged with guests in their daily enquiries and served as a waitress in the Executive Lounge • Assisted in various administrative and paper work • Facilitated regular guests with their check-in and check-out • Engaged with guests in their daily enquiries and served as a waitress in the Executive Lounge • Assisted in various administrative and paper work