Experience

PGT Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Architect

  • Jun 2022 - Jun 2023

  United States Process modeler at Veterans Health Administration, Office of Heath Informatics, Strategic and Investment Management



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• BPM Process Engineer

  • Oct 2019 - Sep 2021

  Wake Forest, North Carolina, United States For this contract with a large Banking and Financial Services Company, I began as a Enterprise Business Process Management (EBPM) Process Designer modeling current state processes for Corporate Risk. Then as an iGrafx Enterprise Librarian, I processed change requests via their Process Change Management(PCM). I was then assigned as the Project lead and iGrafx Librarian to overseeing the conversion of COSO/SOX processes by a third group from Visio format into iGrafx format , creating management… Show more For this contract with a large Banking and Financial Services Company, I began as a Enterprise Business Process Management (EBPM) Process Designer modeling current state processes for Corporate Risk. Then as an iGrafx Enterprise Librarian, I processed change requests via their Process Change Management(PCM). I was then assigned as the Project lead and iGrafx Librarian to overseeing the conversion of COSO/SOX processes by a third group from Visio format into iGrafx format , creating management reports on the results of the Quality Assurance reviews being conducted to ensure adherence to BPMN 2.0 criteria and maintaining the iGrafx library of converted process models. Show less



Self-Employed Freelance Technical Writer

• Freelance Technical Writer

  • Apr 2014 - Oct 2019

  Wake Forest / Raleigh, North Carolina - Creating / updating local restaurant website, social media accounts and menus. - Creating and maintaining Homeowner Association Newsletter and social media accounts. - Writing test questions for ACT test preparation education materials and exams



Randstad Digital Americas

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Business Process Engineer

  • Sep 2016 - Dec 2016

  WAH Gathered, analyzed and mapped current state processes to identify duplication, overlap, gaps, and areas for improvement using IBM Blueworks Live for a large healthcare organization.



Collabera

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Writer

  • May 2015 - Jun 2015

  Cary, North Carolina Writing, editing, and updating company policy and procedure documentation for a large Mortgage Financial Services Company after acquisition or merger with other financial company’s to ensure standard language and taxonomy was used.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advisory - Business Controls

  • Jan 2004 - Mar 2014

  RTP, NC Maintained audit readiness position for all auditable processes used in the department(s)/areas I supported within the ISC End-to-End Cost Management group. This included the following: - Subject Matter Expert on Critical Situation Warranty and Policy Product Replacement Procedures and Processes. - Subject Matter Expert on warranty cost financial processes and supporting business policies, practices and processes. - Primary liaison to internal and external (PWC) auditors for financial… Show more Maintained audit readiness position for all auditable processes used in the department(s)/areas I supported within the ISC End-to-End Cost Management group. This included the following: - Subject Matter Expert on Critical Situation Warranty and Policy Product Replacement Procedures and Processes. - Subject Matter Expert on warranty cost financial processes and supporting business policies, practices and processes. - Primary liaison to internal and external (PWC) auditors for financial and business operations process audits. - Performed Sarbanes Oxley (SOX) , Product Development, Manufacturing, and Business Partner Business Operations Compliance Testing and Reviewed and analyzed business processes for potential improvement areas. - Created, maintained and managed process documentation for Warranty and Customer Satisfaction Product Replacements process and procedures. - Led a Process Improvement Project to completion and gained my certified Lean Six Sigma (LSS) Green Belt status. - Completed LSS Black Belt Training.

• Senior Technical Writer - Education Coordinator - Project Manager

  • 1989 - Apr 2004

  Atlanta, Georgia and San Jose, California Started out as a Methods and Procedures technical writer positioned in a acquisition software project to assimilate incoming employees and products with their new company polices, procedures and tool sets for the acquired Product transition into our portfolio and sales stream. Moved into a Quality Management Group where I managed a Software developer Education program for two sites, specializing in providing retraining programmers on new languages (Java, Pearls, C and C++) by engaging… Show more Started out as a Methods and Procedures technical writer positioned in a acquisition software project to assimilate incoming employees and products with their new company polices, procedures and tool sets for the acquired Product transition into our portfolio and sales stream. Moved into a Quality Management Group where I managed a Software developer Education program for two sites, specializing in providing retraining programmers on new languages (Java, Pearls, C and C++) by engaging University professors to teach on site. When this project completed I moved back into development as a Product/Project Manager for product sets being co-developed and co-marketed with two Business Partners. One of these projects started as an acquisition, but was not approved by DOJ, so I managed all the controls and audit readiness for that project as well as the SoftWare / firmware releases.



Carson Associates

• New Zealand
• Information Technology & Services
• 1 - 100 Employee

• Technical Writer

  • 1987 - 1989

  Atlanta, Georgia Technical writer on assignment with IBM, working on MAPICS application documentation for capacity planning and General Ledger application documentation. I also worked as lead technical writer/developer on a set of bedside patient care applications for a major hospital in FT Worth, Texas implementing touch screen technology being developed by my company.



Volt Information Sciences

• Business Consulting and Services
• 200 - 300 Employee

• Data Entry and Technical Writer

  • 1983 - 1985

  Atlanta, Georgia I worked for BellSouth as a contractor and assisted with the documentation of the MIDs application and automating the Service Rep Handbook on a Datapoint system. I also worked on updating Corporate and Executive Instructions pre and post divestiture.