Experience

BFP Foods
• United States
• Wholesale Import and Export
• 1 - 100 Employee
• Senior Sales Executive

  • Dec 2022 - Present


BGL Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Customer Service Ambassador

  • Mar 2019 - Dec 2022

  i am a customer focused ambassador currently working in the insurance and financial services industry.claims customer care. i am a customer focused ambassador currently working in the insurance and financial services industry.claims customer care.



LVMH Dior

• City Business Manager -Dior

  • Dec 2014 - Mar 2019

  I strategically lead and develop Sales Associates, so as to meet and exceed expectations around client development and individual sales goals, conduct regular management touchbases to review performance, operations, and employee relations and to develop overall business strategy. I oversee the process of staffing and scheduling associates, training and personal development I organise and coordinate events with stores to increase traffic and maximise sales, develop product knowledge in coordination with Training Team as well as ensure and develop the Visual Merchandising for the stores to be in sync with brand direction and advertising campaigns. Key achievements in this role include:  Fully accountable for achievement of annual sales goals across all product categories motivating team members achieving targets and KPIs  Consistently delivering sales through deploying a successful consultative selling approach, and driving incremental growth through the identification of new business avenues. Show less


LVMH Perfumes & Cosmetics
• Cosmetics
• 700 & Above Employee
• Business Manager

  • Dec 2014 - Dec 2015


Nationwide Financial

• United States
• Financial Services
• 700 & Above Employee

• Personal Banking Manager

  • Dec 2014 - Nov 2015

  I assisted customers in the banking enrolment, conducted telecon interviews to establish customers’ financial goals and banking expectations; set-up and processed pending applications, for credit cards, new accounts and home insurance quotes. I effectively resolved client complaints as well as queries related to customers' accounts, products and services, investigated and resolved customer problems and inquiries via telephone .I coordinated office activities, and operations to secure efficiency and compliance, ensured smooth daily operations, and supported all members of staff on administrative needs. I managed new customers, used multiple systems of record, took ownership, and ensured every customer interaction had a positive outcome. Notably, I consistently achieved and exceeded individual and team targets and goals by coaching, developing and motivating to optimise performance. Show less


Estée Lauder Careers UK & Ireland
• Assistant Manager

  • Dec 2013 - Dec 2014


L'oreal lancome

• Assistant Manager

  • Dec 2012 - Dec 2013

  I managed a staff of 3, conducted in-depth skin consultations for Lancôme using the latest skin technology, delivered exceptional customer service and assisted in all client queries. I recommended bespoke skincare packages for clients post consultation, drove retail sales through interaction with customers and hosted outreach events to achieve daily retail targets. I executed visual merchandising, adhered to counter guidelines, manned counters, raised awareness and introduced new clients to the brands. Key achievements in this role included:  Highly rated for achieving over 130% of targets most months  Played a key role in raising the business level to +40% in 2013 Show less



West Yorkshire Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Communication Officer

  • Apr 2005 - Apr 2011

  Taking emergency 999 calls I communicated with external authorities/agencies answered routine and emergency calls, monitored alarms and video equipment, fire alarms, door alarms, and duress alarms and provided general assistance to occupants. I transmitted despatch instructions to security officers, facilities, police, fire and medical personnel as required via telephone and/or radio, maintained various records of communications and events, inputted data on database management systems, and liaised with community and all ranks of officers. I used best practices whilst sharing information using established communication vehicles to key partners. Show less