Experience

PABCO Roofing Products

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Quality Control Supervisor

  • Nov 2020 - Present

  Ensures quality roof shingles are produced. Ensures quality roof shingles are produced.



Jotun

• Norway
• Chemical Manufacturing
• 700 & Above Employee

• Process Support

  • Mar 2013 - Dec 2019

  • Supervised 3 Quality Control Technicians and supported/coached production operators to ensure smooth operations. • Provided support to internal customers and ensured HSE requirements were followed. • Ensured production batches were within specified range: tracked statistics on RFT (right first time) batches. • Coached on 5S and LEAN across QC and production personnel. • Implemented working procedures, one-point lessons, and best practices. • Provided customer service to… Show more • Supervised 3 Quality Control Technicians and supported/coached production operators to ensure smooth operations. • Provided support to internal customers and ensured HSE requirements were followed. • Ensured production batches were within specified range: tracked statistics on RFT (right first time) batches. • Coached on 5S and LEAN across QC and production personnel. • Implemented working procedures, one-point lessons, and best practices. • Provided customer service to external customers by delivering the best possible customer care and solutions to customer inquiries. • Performed root cause analysis to find solutions and process mapping situations. • Identified rework solutions for non-conforming batches, preventing loss of product. • Ensured recipes/formulations were current and updated.

• Supervisor

  • May 2007 - Dec 2019



Sigma Coatings USA

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Apr 1989 - Oct 2006

  • As a Paint Formulator, I managed a variety of development projects. Provided VOC certificates and supported off-site technical service teams with advice related to chemicals. • Promoted in 2002 to Customer Service Manager and helped improve the customer service department by educating colleagues on the technical aspects of paint. Prioritized "A,B,C" customers and ensured customer orders were processed accurately, timely and without any issues. Resolved customer complaints satisfactorily… Show more • As a Paint Formulator, I managed a variety of development projects. Provided VOC certificates and supported off-site technical service teams with advice related to chemicals. • Promoted in 2002 to Customer Service Manager and helped improve the customer service department by educating colleagues on the technical aspects of paint. Prioritized "A,B,C" customers and ensured customer orders were processed accurately, timely and without any issues. Resolved customer complaints satisfactorily to the customer and to the employer. Ensured pricing and discounts were properly uploaded in the SAP computer system. • As Logistics Manager, organized a team to order overseas stock which was warehoused in 5 locations across the USA and Canada for distribution to customers. Show less • As a Paint Formulator, I managed a variety of development projects. Provided VOC certificates and supported off-site technical service teams with advice related to chemicals. • Promoted in 2002 to Customer Service Manager and helped improve the customer service department by educating colleagues on the technical aspects of paint. Prioritized "A,B,C" customers and ensured customer orders were processed accurately, timely and without any issues. Resolved customer complaints satisfactorily… Show more • As a Paint Formulator, I managed a variety of development projects. Provided VOC certificates and supported off-site technical service teams with advice related to chemicals. • Promoted in 2002 to Customer Service Manager and helped improve the customer service department by educating colleagues on the technical aspects of paint. Prioritized "A,B,C" customers and ensured customer orders were processed accurately, timely and without any issues. Resolved customer complaints satisfactorily to the customer and to the employer. Ensured pricing and discounts were properly uploaded in the SAP computer system. • As Logistics Manager, organized a team to order overseas stock which was warehoused in 5 locations across the USA and Canada for distribution to customers. Show less